Santa Monica BMW - Service Center

Wonderful service… Everyone was professional, knowledgeable, prompt and accommodating.It was an excellent experience!!.Thank You Caesar and staff!!! knowledgeable, prompt and accommodating.It was an excellent experience!!.Thank You Caesar and staff!!! More

Bill was on time, efficient and my car was ready when I was told it would be. was told it would be. More

I brought in a clean car - gave instructions not to wash - while they did not wash, they left an excessive amount of greasy/oily finger and palm prints on the hood, drivers door, and rear bumper. As I writ - while they did not wash, they left an excessive amount of greasy/oily finger and palm prints on the hood, drivers door, and rear bumper. As I write this, I am having the car detailed to remove it all. More

It was ok. My service advisor could smile a little bit more not the friendliest My service advisor could smile a little bit more not the friendliest More

My recent experience was terribly disappointing. The communication was awful, from drop off to the video about the car, to awaiting the estimate. That’s to say nothing of the tremendously exaggerate The communication was awful, from drop off to the video about the car, to awaiting the estimate. That’s to say nothing of the tremendously exaggerated list of repairs needed & the cost to do so. My estimate for $14,500 was finally given to me by TEXT, after 5 requests. Needless to say, I promptly picked up my car and went elsewhere-never to return to the dealer I’d trusted with my car for over 3 years. Btw, they had excessively over-charged me. I got my car repaired properly-taking care of what was REALLY wrong-for just over $4,000, More

Everyone in Service Department was very friendly and helpful. The car wash was amazing. As always, it was very easy to work with Mr. Cesar Pleitez. He very patiently explained everything and the work wa helpful. The car wash was amazing. As always, it was very easy to work with Mr. Cesar Pleitez. He very patiently explained everything and the work was completed much faster than I expected. He will be the go-to person for my future car service. Thank you! More

Very good service , stuff was friendly and helpful. Will come back for service next year Will come back for service next year More

Pablo was great. Honest. Helpful. I’d certainly recommend a friend to visit and meet with Pablo Honest. Helpful. I’d certainly recommend a friend to visit and meet with Pablo More

Very overpriced. Labor was three times the parts for simple oil change and filter replacements. Labor was three times the parts for simple oil change and filter replacements. More

The team was efficient; friendly and quick. My technician sent a video which helped explain all that was done. Car was ready when promised and delivered promptly. My technician sent a video which helped explain all that was done. Car was ready when promised and delivered promptly. More