Santa Monica BMW - Service Center

My car has been there for nearly 48 hours and I have no real updates. real updates. More

They do a great job and are very courteous and professional. They even put on my front license plate which was great! professional. They even put on my front license plate which was great! More

Service rep took care of my problem in minutes with a curtsey and a smile. curtsey and a smile. More

Brought the car in on a Tuesday with a promised pick up on Friday. Never heard anything, took me several calls to get through. At one point got patched together with another customer in the line, completel on Friday. Never heard anything, took me several calls to get through. At one point got patched together with another customer in the line, completely unorganized. Service technician was unresponsive and hard to get a hold off, took several calls to get responses and none of them were definite. All in all a week total to get the car back for an inspection. Very frustrated, can't recommend that dealer, they used to be much better in the past. More

Everything went well, I had a recall in my BMW, they loaned me a car for a week loaned me a car for a week More

purchase went smooth and easy. I did have a trade in . it was at night. I did have a trade in . it was at night. More

Came in for recall work. Service department was good. Friendly & efficient. Job done in a few hours. Check out was fast & easy. I like that they wash all the cars after ev Service department was good. Friendly & efficient. Job done in a few hours. Check out was fast & easy. I like that they wash all the cars after every service! Even recall jobs. More

Handled the recall fix quickly and efficiently. Will come back in the future. Very pleased. Will come back in the future. Very pleased. More

Cristal - my service rep - deserves special recognition for her kindness, professionalism and humanity. The tech Sebastian was awesome too. Many many thanks. for her kindness, professionalism and humanity. The tech Sebastian was awesome too. Many many thanks. More

Cesar is the best and I love the communication he provides as well. great work. provides as well. great work. More