Santa Monica BMW - Service Center

There was a snafu with my key fob but Chris was very helpful in resolving. Otherwise the recall issue was resolved. helpful in resolving. Otherwise the recall issue was resolved. More

I called midday on a Saturday because my oil level notification had been on for a couple of days Your agent who answered the phone was very pleasant, accommodating, and helpful. I was able to get not notification had been on for a couple of days Your agent who answered the phone was very pleasant, accommodating, and helpful. I was able to get not only my oil level checked, but also a service for my car. More

The system was not reset in my car or the website. I still get notice for the tecall I still get notice for the tecall More

Was great attending work and the job done fast and the let me know the car is ready let me know the car is ready More

Easy process to book service appointment, good availability on times, efficient check in, and quick turnaround on repairs later that day. Couldn't be better. availability on times, efficient check in, and quick turnaround on repairs later that day. Couldn't be better. More

Service technicians Alex and Susan were very helpful, courteous, and knowledgeable, I will ask for him in the future courteous, and knowledgeable, I will ask for him in the future More

The advisor was basically none reachable. I was not able to communicate with her via text either. But previously I was able to communicate via text with other advisors. Eventually, I had to c I was not able to communicate with her via text either. But previously I was able to communicate via text with other advisors. Eventually, I had to communicate though other colleagues. My car wasn’t ready until after the weekend. There was no communication on that either. I had to find out from someone else. More

Rude, didn’t complete the work I asked for. Going to a different dealership after my experience. Going to a different dealership after my experience. More

Was told it would be 2 1/2 hours wait for me as a “ waiter”. Car was done in about an hour waiter”. Car was done in about an hour More

It was a great and easy experience. Everyone was very nice and helpful. I am very satisfied. Everyone was very nice and helpful. I am very satisfied. More