Santa Monica BMW - Service Center

I had an appointment for an oil change and was taken right away to my advisor (Manfred) who had me out of there in just a few minutes. Car was ready a lot sooner than expected, which I really appreciat right away to my advisor (Manfred) who had me out of there in just a few minutes. Car was ready a lot sooner than expected, which I really appreciated. More

Great place. Friendly people. Prompt, efficient service. I highly recommend them. I've been going there for years. Friendly people. Prompt, efficient service. I highly recommend them. I've been going there for years. More

Convenient location but horrible in customer service specially if the services are under BMW warranty - specially if the services are under BMW warranty - More

Always have a good experience. My service rep is outstanding. Knowledgeable, efficient and always fair My service rep is outstanding. Knowledgeable, efficient and always fair More

I brought my car in on a very busy day, but service was still completed quickly. Everything ran smoothly and communication was great. still completed quickly. Everything ran smoothly and communication was great. More

I needed service and they made it seamless. Schedule in advance to get a loaner. Chris was excellent. The car was back in no time. Schedule in advance to get a loaner. Chris was excellent. The car was back in no time. More

Unfortunately there was no follow up from service rep. I had to call multiple times to find out status of my vehicle. Chris promised to call me back if I was able get my car on 20th before he left. Howeve I had to call multiple times to find out status of my vehicle. Chris promised to call me back if I was able get my car on 20th before he left. However, he left without letting me know. When I called the dealer, I found out my car was ready and I need to scramble at the last minute to pick my car. More

Service is relatively quick. I made an appointment for the following day, dropped it off in the morning and took lyft/uber service option to work and back later that afternoon. I made an appointment for the following day, dropped it off in the morning and took lyft/uber service option to work and back later that afternoon. Getting my vehicle back same day is appreciated. More

I was helped by someone immediately and she was very pleasant, helpful and fast. It was a pleasurable experience pleasant, helpful and fast. It was a pleasurable experience More

Fast, Best, Honest. this is always my filling during of service for my car Dilling with Manfred Guzman. this is always my filling during of service for my car Dilling with Manfred Guzman. More