Santa Monica BMW - Service Center

Convenient to my work location. Easy to drop off and pleasant service advisors. No issues Easy to drop off and pleasant service advisors. No issues More

my experience was excellent; courteous and efficient, and the necessary work was done expertly. I have no complaints the necessary work was done expertly. I have no complaints More

Crazy expensive. Routine oil change and two filters. $900. Video sent to me showed me nothing. Routine oil change and two filters. $900. Video sent to me showed me nothing. More

Responsive and attentive - easy to deal with and local! The mechanics send videos making the work transparent. The mechanics send videos making the work transparent. More

Proactive, efficient, helpful team. They patiently walked me through the services that were needed or critical now vs. later, which made it easier for me to trust their recommendation. They patiently walked me through the services that were needed or critical now vs. later, which made it easier for me to trust their recommendation. The car service itself was fast, and pickup was easy. More

quickly, efficiently, carefully flexible appointment schedule, in-depth study of problems, individual approach to each client, flexible appointment schedule, in-depth study of problems, individual appro schedule, in-depth study of problems, individual approach to each client, flexible appointment schedule, in-depth study of problems, individual approach to each client, effective feedback More

I got my car back with oily footprints on the floor mat of the driver side. Tire pressures were not checked as I requested I had to adjust at a service station , yellow diagnostic light were on. Software of the driver side. Tire pressures were not checked as I requested I had to adjust at a service station , yellow diagnostic light were on. Software was not updated; I had to stop and wait for the updates to be installed. I have texted a photo of the oily floor mat, I was told to bring my car back, when I got to the service center @ 2:30 the roll up door was closed. I hope the oil change was done correctly I am unable to judge that but have not confidence based on the poor visible work More

Danny the manager does a great job, He goes out of his way to assist me. Chris my representative does a great job, I am thankful that they both work at your dealership at Santa Monica BMW. They are both a way to assist me. Chris my representative does a great job, I am thankful that they both work at your dealership at Santa Monica BMW. They are both anThey are both a asset to your company asset to your company! They’ve taken good care of me over the years since 2011. Feel free to share this. J Marshall Schoonover. More

It was 5-6 weeks ago so I don't remember much about the experience. experience. More

Cristal was helpful. Miguel was thorough. Overall I was very impressed with the service. Very professional staff. Miguel was thorough. Overall I was very impressed with the service. Very professional staff. More