Santa Monica BMW - Service Center

Very courteous staff all around. Nice to offer the uber roundtrip for $15. Good service. Nice to offer the uber roundtrip for $15. Good service. More

Everything started fine, the car was inspected and diagnosed. A new tire was required, as a mail was found. The service manager told me it would be ready by end of day. Except the tire was never order diagnosed. A new tire was required, as a mail was found. The service manager told me it would be ready by end of day. Except the tire was never ordered and the car needed to be kept overnight. I was told “parts dept dropped the ball” - there was never an apology, never an effort to make the situation right. I had to follow up multiple times to confirm the car would be ready the following day - which it finally was two hours later than expected. Again, no apology, no effort to explain why. It was a frustrating and disappointing experience. More

As always, excellent service! All service people know what they are doing. Prompt, courteous service. All service people know what they are doing. Prompt, courteous service. More

Always dependable service. Hospitable. Friendly. Frequent updates. Although I moved further from the dealership, I still go there for the excellent service. Hospitable. Friendly. Frequent updates. Although I moved further from the dealership, I still go there for the excellent service. More

BMW Santa Monica went the extra mile to get the job finished by the deadline which was really important for me. Big Thank you. finished by the deadline which was really important for me. Big Thank you. More

Very professional and helpful! I used the BMW roadside assistance and it was excellent. Thank you. I used the BMW roadside assistance and it was excellent. Thank you. More

Chris Meyers is always great. Prices are getting higher so I might need to go else where Prices are getting higher so I might need to go else where More

They took my car in immediately and diagnosed the problem with a road test. The vehicle was fixed perfectly in 2 days. with a road test. The vehicle was fixed perfectly in 2 days. More

Great service and listened to what I had concerns with. I did think the cost was a little high I did think the cost was a little high More

everyone was attentive and the work was excellent! Manfred and his team are always incredibly informative and helpful. Thank you! Manfred and his team are always incredibly informative and helpful. Thank you! More