Santa Monica BMW - Service Center

Danny the manager does a great job, He goes out of his way to assist me. Chris my representative does a great job, I am thankful that they both work at your dealership at Santa Monica BMW. They are both a way to assist me. Chris my representative does a great job, I am thankful that they both work at your dealership at Santa Monica BMW. They are both anThey are both a asset to your company asset to your company! They’ve taken good care of me over the years since 2011. Feel free to share this. J Marshall Schoonover. More

I got my car back with oily footprints on the floor mat of the driver side. Tire pressures were not checked as I requested I had to adjust at a service station , yellow diagnostic light were on. Software of the driver side. Tire pressures were not checked as I requested I had to adjust at a service station , yellow diagnostic light were on. Software was not updated; I had to stop and wait for the updates to be installed. I have texted a photo of the oily floor mat, I was told to bring my car back, when I got to the service center @ 2:30 the roll up door was closed. I hope the oil change was done correctly I am unable to judge that but have not confidence based on the poor visible work More

Proactive, efficient, helpful team. They patiently walked me through the services that were needed or critical now vs. later, which made it easier for me to trust their recommendation. They patiently walked me through the services that were needed or critical now vs. later, which made it easier for me to trust their recommendation. The car service itself was fast, and pickup was easy. More

quickly, efficiently, carefully flexible appointment schedule, in-depth study of problems, individual approach to each client, flexible appointment schedule, in-depth study of problems, individual appro schedule, in-depth study of problems, individual approach to each client, flexible appointment schedule, in-depth study of problems, individual approach to each client, effective feedback More

It was 5-6 weeks ago so I don't remember much about the experience. experience. More

Cristal was helpful. Miguel was thorough. Overall I was very impressed with the service. Very professional staff. Miguel was thorough. Overall I was very impressed with the service. Very professional staff. More

Great service with knowledgeable employees and service personnel that inform you about your car anytime. personnel that inform you about your car anytime. More

Everything started fine, the car was inspected and diagnosed. A new tire was required, as a mail was found. The service manager told me it would be ready by end of day. Except the tire was never order diagnosed. A new tire was required, as a mail was found. The service manager told me it would be ready by end of day. Except the tire was never ordered and the car needed to be kept overnight. I was told “parts dept dropped the ball” - there was never an apology, never an effort to make the situation right. I had to follow up multiple times to confirm the car would be ready the following day - which it finally was two hours later than expected. Again, no apology, no effort to explain why. It was a frustrating and disappointing experience. More

Very courteous staff all around. Nice to offer the uber roundtrip for $15. Good service. Nice to offer the uber roundtrip for $15. Good service. More

Always dependable service. Hospitable. Friendly. Frequent updates. Although I moved further from the dealership, I still go there for the excellent service. Hospitable. Friendly. Frequent updates. Although I moved further from the dealership, I still go there for the excellent service. More