Santa Monica BMW - Service Center

Chris and staff are always friendly, professional, and helpful. Its always a great wxperience at SM BMW helpful. Its always a great wxperience at SM BMW More

I was happy with the service and response time for my routine maintenance check. Cesar is always helpful with check in and explanations. The work was performed super quick and they provide a video of y routine maintenance check. Cesar is always helpful with check in and explanations. The work was performed super quick and they provide a video of your car while it's being worked on. More

They hopefully resolved the long-running problem but both the service manager and service advisor were helpful and fair the service manager and service advisor were helpful and fair More

Terrible pricing, terrible customer service. The "specialist" was terrible. I'm never going to your place again. The "specialist" was terrible. I'm never going to your place again. More

Bill Evans explained everything in detail to me along with the pricing. So there were no surprises. The work was done in a very timely manner. Absolutely NO complaints. with the pricing. So there were no surprises. The work was done in a very timely manner. Absolutely NO complaints. More

Chris was rude condensing and tried to upsell for a service I didn’t even need. He assumes that all bmw clients have money and are completely clueless with cars. Yes, I may be a women however my father service I didn’t even need. He assumes that all bmw clients have money and are completely clueless with cars. Yes, I may be a women however my father is a mechanic, races cars and been surrounded in the industry mr whole life. Chris tried to say my coverage was not valid and obsessively calling for me to ace of these charges so my service can be started to only find out it WAS covered and the service was already completed. Will never return to this dealership again. More

I was happy with the service I received. If you really want people to respond to your survey requests, ordering them to provide a minimum of 15 words is self defeating. If you really want people to respond to your survey requests, ordering them to provide a minimum of 15 words is self defeating. More

We get fast and god attention . Services fast enough and as planned. Service adviser responded on as promised. Service charges a bit higher than I expected. Services fast enough and as planned. Service adviser responded on as promised. Service charges a bit higher than I expected. More

Excellent service and attention by Pablo. The job done was great and timely as usual. The job done was great and timely as usual. More

The appointment was on time, and the loaner car was nice. All the employees were friendly & professional. I like the coffee machine, too. All the employees were friendly & professional. I like the coffee machine, too. More