Santa Monica BMW - Service Center

Been having issues with my car and each time I bring it in a new issue comes up. I sent two texts to SM BMW with photos and got no response and now I am going to have to bring my car back in for the third in a new issue comes up. I sent two texts to SM BMW with photos and got no response and now I am going to have to bring my car back in for the third time in less than 2 months. More

Poor communication. ...poor service. Car was not ready as promised following routine service...despite two phone calls with dealership in which they indicated it was 're ...poor service. Car was not ready as promised following routine service...despite two phone calls with dealership in which they indicated it was 'ready to go'. Mangers did not call back and/or did not assist. Having purchased a 3 series and M5 at this dealership I cannot recommend it. Beverly Hills BMW is superior in every way from the sales process through the service experience. More

I had a great experience from start to finish Easy to make an appointment Rolled in at my appointment and was seen right away- was sent to Chris who was my advisor. I was sent home in an Uber that SM B make an appointment Rolled in at my appointment and was seen right away- was sent to Chris who was my advisor. I was sent home in an Uber that SM BMW provided and waited for an update. I was updated quickly and was given time estimates. Everything was very efficient and pleasant. Once my car was done, another Uber was arranged. The check out process was great and my car was returned clean. Great experience More

good dealer. 2 3 4 5 6 7 8 9 0 1 2 3 4 2 3 4 5 6 7 8 9 0 1 2 3 4 More

such a smooth process from start to finish. appreciate the quick turnaround and good customer service appreciate the quick turnaround and good customer service More

Great prompt service! Service and parts center were very helpful and knowledgeable regarding my questions and needs for my BMW! Thank you 😊 Service and parts center were very helpful and knowledgeable regarding my questions and needs for my BMW! Thank you 😊 More

This was a great experience I had at Santa Monica BMW. It was so easy and seem less working with Pablo as well It was so easy and seem less working with Pablo as well More

Brought my car in for a the front collision car randomly braking. It was there for over a week and I picked it up with them doing basically nothing to fix the issue and the car auto braked again immediately braking. It was there for over a week and I picked it up with them doing basically nothing to fix the issue and the car auto braked again immediately the same day of picking the car up. This is a serious safety issue that should be taken more seriously and fixed. More

The Best BMW, fast processing, fast replying, Thanks you very much Chris. Best Regards, From Bomi very much Chris. Best Regards, From Bomi More

Chris is great! He is helpful ad gets things done. Getting the appointment on the phone was challenging, however and I had to call several times before a person in He is helpful ad gets things done. Getting the appointment on the phone was challenging, however and I had to call several times before a person in service picked up the phone. When someone did, the person did not know how long the service would take and wanted me to track down the service representative to find out. I asked this person if they worked in the same facility and could she find out. She finally did, but not without me suggesting it. More