Santa Monica Ford Lincoln

Santa Monica Ford Service is a disasterous place for service. Based on my experience I would strongly advise against taking an auto to this location for any reason whatsoever; if there is no damage or service. Based on my experience I would strongly advise against taking an auto to this location for any reason whatsoever; if there is no damage or malfunction before bringing in the auto, there likely will be after departure. I took my auto to this location for repair of the electrical system and for a new battery. When I arrived home after completion, the battery was almost dead and a one inch by one half inch hole and a one inch length of yellow discoloration had been created in the carpet directly beneath the parking brake. Additionally, a streak had been created across my newly upholstered vinyl front seat. When I took the auto back, they reported that they had installed a defective battery. When I called attention to the large hole in the carpet, the service manager claimed it had been created over a long period of time and that I had not noticed it. He refused responsibility for its having been placed during the recent service. His statement is absurd, since I had been operating the vehicle for years and had examined the area during the day before bringing it in and had not seen noticeable damage at that clearly visible location. When I went to leave after their defective battery had been replaced, I found that the rear view mirror was no longer attached to the windshied. Service personnel at this location are not competent at making repairs and additionally do not use care to avoid damaging customers' vehicles left with them. In my experience if a person takes their auto to Santa Monica Ford for repair, they are likely to experience poor repair work and damage to their vehicle that management will not admit responsibility for. To further illustrate the dangerous ineptness of repairmen at Santa Monica Ford, several days after the above service I discovered that the electrician had replaced the positive red battery cable with a black one and had replaced the negative black battery cable with one that was red. More

I turned to Santa Monica Ford when I was in the market for a new truck. I found this dealership through the Internet, and I was extremely happy with my choice. I was used to traditional dealer tactics, an for a new truck. I found this dealership through the Internet, and I was extremely happy with my choice. I was used to traditional dealer tactics, and I was very concerned with the idea that they might "pull a fast one" after I drove 200 miles to buy a truck. This was not the case, and it turned out to be the best car buying experience I have had. I will definitely look to this dealership first when I am looking to purchase my next vehicle. More

I left several messages for Bob Cain which went unreturned for over a week. After numerious attempts, I tried him again on a Monday morning, explaining to the receptionist that I was trying to rea unreturned for over a week. After numerious attempts, I tried him again on a Monday morning, explaining to the receptionist that I was trying to reach Bob and had left messages. She transferred me to him yet again to his voicemail, except that the greeting was now changed to say that he's out of the office. I called back and informed the receptionist that Bob is out and she said "I know" so I asked if there's a back-up person and she said "no". Overall a non-responsive dealership, with bad customer service. Would NOT recommend doing any business with them. More

I put a request for a New Fiesta at your dealership and I put a request for a New Fiesta at your dealership and the other Ford dealership down the street from you and you were the only ones that responde I put a request for a New Fiesta at your dealership and the other Ford dealership down the street from you and you were the only ones that responded to my request and was actually interested in helping me with my new car purchase. Thank you everyone for being so nice and easy to work with. More

What can I say, it was the best purchasing experience I have ever had. From my past experiences in purchasing other vehicles at other dealers I was not looking forward to stepping back into a dealership bu have ever had. From my past experiences in purchasing other vehicles at other dealers I was not looking forward to stepping back into a dealership but you guys have proved me wrong, so thank you sooooo much for handling everything in such a professional and timely matter and oh yea, I love, love, love my new Ford Fusion Hybrid. So thank you again and if you guys ever want to leave the car business and come manage one of my companies then let me know. Thank again guys More

These people will lie to you to buy time for covering up all of their mistakes and illegal sales tactics. ABSOLUTELY NEVER BUY FROM THIS DEALERSHIP! This dealership seems to have also caught the atten all of their mistakes and illegal sales tactics. ABSOLUTELY NEVER BUY FROM THIS DEALERSHIP! This dealership seems to have also caught the attention of the CA DMV and CA attorney general's office. More

I bought a Lincoln with SYNC and they have no one that services SYNC. You buy a car with SYNC here and you're on your own. Since I am not a techie, this was a problem. They are stuck in the 50's when i services SYNC. You buy a car with SYNC here and you're on your own. Since I am not a techie, this was a problem. They are stuck in the 50's when it comes to technolgy, plus they are rude about it. I took my service of the Lincoln to a nearby Ford Dealershp, which is working out o.k. (Berge Ford) More

Todd, my new-car sales rep, was friendly. However once Todd, my new-car sales rep, was friendly. However once my car had been picked and paperwork was handed off to Sales Manager Billy Lourie my experienc Todd, my new-car sales rep, was friendly. However once my car had been picked and paperwork was handed off to Sales Manager Billy Lourie my experience went downhill. After several unreturned phone calls and multiple visits, Billy Lourie could not have cared less about me as a prospective buyer. Apparently after finding out our credit score was not as high as we had ESTIMATED, he just wanted to toss me and my paperwork in the trash. He was a typical case of a fat, sweaty, bad car salesman that couldn't give a xxxx about anyone but himself. Billy Lourie, you are an xxx and you need to go on a diet. And I suggest you stop treating people so poorly. I would have opted to get a less expensive car from this dealership to make it work but now my business here is done. Oh and clearly "jmoney" works or is friends with someone at this dealership. More

Best dealer in town! I got a great deal on a new mustang with 0 down!!! Ask for Pete! with 0 down!!! Ask for Pete! More

Incredibly easy to work with! I originally sent an e-mail inquiry to SM Lincoln and Mike was the person who returned it with all questions answered. Not your typical salesperson/dealership - they act e-mail inquiry to SM Lincoln and Mike was the person who returned it with all questions answered. Not your typical salesperson/dealership - they actually return your phone calls and aren't snooty like their neighbors at SM BMW. Overal, a great buying experience. More