Santa Monica Ford Lincoln

Service is perfect. Facilities not. Cramped 20th century quarters. The whole thing is in desperate need of demolishing and building a brand new dealership w/service on the same square fo Cramped 20th century quarters. The whole thing is in desperate need of demolishing and building a brand new dealership w/service on the same square footage. Mario and associates should be awarded a medal of honor for being able to do their job properly and professionally in those conditions. Will return for best customer service. Alex More

Service Advisor Greg Greg took care of the issue and waited for me to get to dealership to go over everything. Problem was solved and I left very happy. Greg took care of the issue and waited for me to get to dealership to go over everything. Problem was solved and I left very happy. More

Great service! I brought my 2017 Expedition in for service and my service advisor was Mario Rea. He gave me an estimate for oil change and multi-point inspection. W I brought my 2017 Expedition in for service and my service advisor was Mario Rea. He gave me an estimate for oil change and multi-point inspection. When I asked if the vehicle needed anything else, he said it might need 2 air filters but he would have the mechanic check them before he replaced them. When I asked if I could get a spare key made, he took care of it. I am very happy with the service at SM Ford. Mario Rea is courteous, efficient and professional. The total bill and wait time were what I was told they would be. Great job by all. Thanks much! More

Brett Howard did an outstanding job,. He was helpful and thorough and very professional. We like the car and Brett made the process of buying it easy. He was very did an outstanding job,. He was helpful and thorough and very professional. We like the car and Brett made the process of buying it easy. He was very service oriented, always available on the phone and followed up regarding the handful of questions which we had. Well done. Pete Blackman More

Service Good intake with short wait to see Greg the service advisor. Finished on time and looks like a well done job.Disappointed on my initial visit last ye Good intake with short wait to see Greg the service advisor. Finished on time and looks like a well done job.Disappointed on my initial visit last year but quite pleased this time More

Treated very well easy to work with Salesman was very helpful listening to my needs I was happy i feel we both got what we wanted Treated well by all staff car was ready on time and lo Salesman was very helpful listening to my needs I was happy i feel we both got what we wanted Treated well by all staff car was ready on time and looked great More

Lincoln 2016 I have gotten 2 cars from this dealership. They have been exceptional. My car is my work therefore everything is time sensitive. They have always met I have gotten 2 cars from this dealership. They have been exceptional. My car is my work therefore everything is time sensitive. They have always met my time challenges and the car was received and performed without a hitch!! Thank you 😊 More

It is always wonderful to take my car for service When I come to Santa Monica Ford it is always a wonderful experience. From Mario to the ladies cashier to the men that bring you your car 🚙 They a When I come to Santa Monica Ford it is always a wonderful experience. From Mario to the ladies cashier to the men that bring you your car 🚙 They are professional and always greet you with a smile. More

Easies car buying experinence ever! My sales rep, Aaron Weeks was amazing. He is so knowledgeable regarding the Ford products. His patience really helped with the process too. There w My sales rep, Aaron Weeks was amazing. He is so knowledgeable regarding the Ford products. His patience really helped with the process too. There was never any pressure from him. He helped me to narrow down my choices and presented valuable information to help make a decision on which car made the most sense for me. Aaron was very helpful too in the process regarding the lease. He explained all the features of my Escape which enabled me to quickly learn the car's functions. Overall, all salesman should be like him. Santa Monica Ford is very fortunate to have someone of his caliber at the dealership! More

My 3rd car with SM Ford for a reason! Great people! I have decided to return to Santa Monica Ford for my 3rd car for a reason, great people and continuity of care. While I probably could of chosen to go I have decided to return to Santa Monica Ford for my 3rd car for a reason, great people and continuity of care. While I probably could of chosen to go with anybody else, I know that I can always be taken care of at SM Ford with their excellent service and knowledgable staff. Most importantly, they went out of their way to find a car that fit my needs and wants and this is what's important. More