Santa Monica Ford Lincoln

The service department support representative was so rude and unhelpful that I decided to have the car repaired at another dealership after buying the parts. and unhelpful that I decided to have the car repaired at another dealership after buying the parts. More

This is the third Ford I have leased from Santa Monica Ford and Kevin Reiter. My mom also leased her Lincoln! Trust this place completely! Ford and Kevin Reiter. My mom also leased her Lincoln! Trust this place completely! More

Efficient and honest. My next visit will be more substantial. The invoice was accurate and the recommendations reasonable. I am making plans on going back to complete the service. substantial. The invoice was accurate and the recommendations reasonable. I am making plans on going back to complete the service. More

i found everyone to be professional and friendly and responsive before, during and after the sales transaction. i am not a fan of car dealers and the system in general. i think buying a car should be li responsive before, during and after the sales transaction. i am not a fan of car dealers and the system in general. i think buying a car should be like buying anything else on line but until that day, these guys are great More

My in car communication was not working with voice commands which definitely makes it much safer for the driver to speak on the phone or send text messages and Shawn the Service Advisor had the techni commands which definitely makes it much safer for the driver to speak on the phone or send text messages and Shawn the Service Advisor had the technician Jose who also has an Android phone fix it. Great experience More

Over sticker greed, out of control !!!!!!!!!!!!!!!!!! If you are interested in the mustang GT 500 Shelby with the golden ticket or without the golden ticket, This location is not the place for you unless If you are interested in the mustang GT 500 Shelby with the golden ticket or without the golden ticket, This location is not the place for you unless you don't care about money. This location has to be the highest in over sticker greed so far in the state of California. I won't even go into the fact of how the phone receptionist sounds so depressing and so unprofessional to customers, that's not what this rating is about. I spoke to a salesman by the name of Howard, who then informed me that the price for a mustang GT 500 Shelby with the golden ticket package is $55,000 over sticker added to the original MSRP and that a standard GT 500 Shelby is over sticker by 35,000 extra to the MSRP. People listen to me out there when I say that if you really want this car at a reasonable price you are better off buying it out of state. At some point I will post a YouTube video of locations where you can go with dealerships that treat customers way more fairly than places like this. On an ending note to all mustang fans and enthusiast who is searching for this Shelby GT 500 with or without the golden ticket package, I wish you luck out there and finding the best deals that you can but if you're really looking for a good deal it will not be in the state of California. If you do find one in California which I doubt,then you're lucky. Avoid this location at all costs. Trust me! More

Great place to buy a car. Wonderful staff and management. The process was fast and easy and got a great deal. Simply said, buying a car here was enjoyable. The process was fast and easy and got a great deal. Simply said, buying a car here was enjoyable. More

Steer clear of this dealership WARNING: If integrity and accountability is important to you then don’t purchase a car from Santa Monica Ford!!! STAY AWAY FROM THIS DEALERSHIP!!! I WARNING: If integrity and accountability is important to you then don’t purchase a car from Santa Monica Ford!!! STAY AWAY FROM THIS DEALERSHIP!!! I bought a Ranger off the showroom floor. It had a lift and bigger tires and I wanted a test drive. But it was too difficult to take it out of the showroom. So they offered a test drive of another Ranger without the lift. Shortly after purchasing the truck it completely stalled in the middle of a turn with oncoming traffic. It scared us so bad we took it right back. They asked that I return another day. So I contacted Allan Nanas, the owner. He said he’d help. He did have the truck picked up and took it to the off road shop that did the adjustments. I appreciated that. They had the truck a while but returned it with smaller tires because the other tires were too big and rubbed on the wheel wells when I turned the truck. So they returned the truck which was different than the truck I purchased. In the first month I only drove it 100 miles because my fiancé and I were worried it would stop in the middle of traffic again. In all they had the truck on and off for about a month after purchase. So I spoke with Benny, the fast talking finance guy who seemed like he was raised by a used car salesman, and Solomon who sold me the car and knew almost nothing about the truck I bought. They said they would get me reimbursed for the month that they held the truck and I wasn’t driving it. Benny or Solomon never called. I called the shop no less than 10 times. Benny NEVER returned my call. I contacted the owner, no return email or call. There was a significant problem, and the tires still rub the wheel wells. NOBODY at the dealership took accountability for it or assisted me in any way after purchase. This dealership is so unprofessional and so lacking in integrity. Typical used car salesmen selling new cars. I would never return for any reason. My fiancé bought from Keyes in the Valley, her experience was far better! More

Purchase of a new Ford Escape When I walked into Santa Monica Ford to look at new Escapes, it was like coming home. I have been a client for over 25 years and again I was not disap When I walked into Santa Monica Ford to look at new Escapes, it was like coming home. I have been a client for over 25 years and again I was not disappointed. Working with Vernon Miller and Todd was a complete pleasure. More

Patience and value. We shopped for SUVs with 7 passenger capacity and the Fords simply crushed the competition in terms of base model features and overall quality for the We shopped for SUVs with 7 passenger capacity and the Fords simply crushed the competition in terms of base model features and overall quality for the dollar. We browsed SM Ford twice and were met by Vernon Miller who was exceptionally well informed about the features helpful. He was energetic and enthusiastic but we never felt pressured for a moment. His confident low pressure style worked for us We returned twice before purchasing and when we were ready we got what I believe is an exceptional deal on a Ford Flex. It is ideal for our current needs, Thank you Vernon for taking such great care of us. We came away feeling like we got the perfect car and had a very comfortable purchasing experience. We will likely return to shop when the time comes. Great service! - Jay Fisher More