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Santa Monica Maserati Alfa Romeo

Santa Monica, CA

4.7
909 Reviews
Call Dealership (424) 416-3049
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1820 Santa Monica Boulevard

Santa Monica, CA

90404

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909 Reviews of Santa Monica Maserati Alfa Romeo

May 12, 2022

Very simple nice and easy. I recommend this place 5 stars, solve all the problems with my car, no issues at all. More

by ARI2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Obrien, Pedro Leal, Ken Moore
Report | Print
May 14, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

May 12, 2022

I’ve had to go back too many times for the same problem it has been an inconvenience More

by Glenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Moore
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May 17, 2022 -

Santa Monica Maserati Alfa Romeo responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 10, 2022

Very helpful and professional. Pedro helped me professionally. He is very kind, caring and knowledgeable. He patiently listened to my problem and saw to it so it be resolved. More

by ALI29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Report | Print
May 11, 2022 -

Santa Monica Maserati Alfa Romeo responded

We are very happy to hear Pedro provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 10, 2022

My car was there for 21 days to repair a minor issue. I didn’t receive an update or notification regarding the status of my car till I inquired two weeks later. I had to call several times before I could More

by EDROSSIL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Casey Obrien
Report | Print
May 14, 2022 -

Santa Monica Maserati Alfa Romeo responded

Ed, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 10, 2022

The reason why I choose to go here is because of the great service that I get from Pedro, he’s the best! More

by PSL_INC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Report | Print
May 11, 2022 -

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pedro met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT, we look forward to having you as one of our valued customers for many more years to come!

May 07, 2022

Pedro did an excellent job. The service was good and prompt. I am very satisfied. More

by TFCLA2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Report | Print
May 09, 2022 -

Santa Monica Maserati Alfa Romeo responded

We appreciate your business and our team looks forward to serving you again soon!

May 07, 2022

Pedro was amazing. The service was great. I would go back again because of it More

by Michaelstarrhopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Report | Print
May 09, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Pedro and our team, and we look forward to working with you again.

May 07, 2022

I couldn’t get a response when trying to call them, but once I went in person, they were friendly and quick to set me up with a service appointment. More

by Johnnycar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sadie
Report | Print
May 09, 2022 -

Santa Monica Maserati Alfa Romeo responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

May 05, 2022

Absolutely wonderful at what they do. Always a pleasant place to be. They really get things done. Thank you for everything. More

by HELLO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Tran
Report | Print
May 06, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thanks for sharing your thoughts about your experience with Santa Monica Maserati Alfa Romeo FIAT. We appreciate your business and hope to see you again soon!

May 04, 2022

Pedro is an excellent employee. He was responsive when I called and went out of his way to make it an excellent experience More

by CASEYSCAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Leal
Report | Print
May 06, 2022 -

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Pedro here at Santa Monica Maserati Alfa Romeo FIAT.

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