
Santa Monica Maserati Alfa Romeo
Santa Monica, CA
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909 Reviews of Santa Monica Maserati Alfa Romeo
Kevin Krumpak, my salesman, and Eric Martin, General Manager, were terrific, knowledgeable and ensured that I had an awesome experience. Manager, were terrific, knowledgeable and ensured that I had an awesome experience. More
Fast, honest, caring service. Pedro and Casey are always the best to work with. I'm glad I was able to work with Pedro this time around because he's so knowledgeable. Pedro and Casey are always the best to work with. I'm glad I was able to work with Pedro this time around because he's so knowledgeable. More
Jim did a nice job but I don’t trust your service department. I brought my car for service in Feb 2022 and as soon as I pick up my car the rear view camera stopped working intermittently and there wa department. I brought my car for service in Feb 2022 and as soon as I pick up my car the rear view camera stopped working intermittently and there was a loose screw rolling around in my trunk door. I reported it to Ken Moore who asked me to bring it back again to fix it. I bring it back and Jim tells the camera is on backorder for 2-3 months. I believe you swapped my perfectly working camera with another irate client, that’s fraud and I plan to report you to Maserati and BBB. Shame on you people, every time I bring my car in it’s all day process for me with over an hour drive each way, very disappointed in the way you treat your customers. Your manager wouldn’t even bother calling me back when I report this issue. You shouldn’t be in business. You will hear from me more! More
Jim Gonzalez, the service advisor, made all the difference in my experience from the last time. He really went out of his way to sort out a confusing warranty coverage on tires and proactively reac difference in my experience from the last time. He really went out of his way to sort out a confusing warranty coverage on tires and proactively reached out and worked hard on my behalf. He kept me informed. A pleasure to work with. More
Pedro is very attentive, easy to get in touch with, and ready, willing, and able to help. Highly recommended! The entire team is welcoming and professional. ready, willing, and able to help. Highly recommended! The entire team is welcoming and professional. More