Sarasota Ford - Service Center

Our Experience We recently had a couple of recalls on our truck and I couldn't ask for a better technician then Brandon Reichert to have performed the recalls. He di We recently had a couple of recalls on our truck and I couldn't ask for a better technician then Brandon Reichert to have performed the recalls. He did a wonderful job and returned our truck cleaner then we brought in and faster then we were promised. I will always request him from now on, Thank you Sarasota Ford and Brandon More

Awesome Thomas in Quicklane and Carlos in sales are the best. Always bring my vehicles here for service and anytime I've needed to buy, they're always great. Thomas in Quicklane and Carlos in sales are the best. Always bring my vehicles here for service and anytime I've needed to buy, they're always great. More

Awesome Service Brought my 2016 F150 in for 30,000 mile check up. Easy to set up appointment. Thomas Simons did the set up and got the truck in right away. Done in Brought my 2016 F150 in for 30,000 mile check up. Easy to set up appointment. Thomas Simons did the set up and got the truck in right away. Done in about 30 minutes. Thomas is very knowledgeable on the Ford products and had all the answers for my questions. More

Excellent Services Today 10/08/2018, I stopped buy because my 2017 Explorer needed services and I was met with Matt Coppens Quick Lane Advisor an excellent service advis Today 10/08/2018, I stopped buy because my 2017 Explorer needed services and I was met with Matt Coppens Quick Lane Advisor an excellent service advisor because in the manner and actions taken by him during my visit. While waiting I decided to see a 2016 Mini Cooper and I met with J.R. Soto, Product Specialist. He was recommended by Orlando Rojas that was out of town and his day off he called me back and advised J.R. Soto of my past purchasing from Sarasota Ford. Mr. Soto action and in the manner he perform his duty. He went above his responsibilities not only to help me, and/or the dealer, but also a friend that called and asked him to help me with a easy non-stress process. Sarasota Ford know how to please their customers by helping and working with everyday Joe. Mr. Eric Oyola Business Manager is also another huge access for Sarasota Ford. THANK YOU! More

Great Service Manager I have had several fairly complicated service issues on a certified used car. Ken Bateman, first as a service advisor and now as Service Manager, was I have had several fairly complicated service issues on a certified used car. Ken Bateman, first as a service advisor and now as Service Manager, was always extremely helpful and above expectations. He is an asset to this dealership. More

Resolved all issues. JW is an exceptional rep who didn't give up when resolving difficult issues. Highly recommend him and will definitely contact if any future needs. V JW is an exceptional rep who didn't give up when resolving difficult issues. Highly recommend him and will definitely contact if any future needs. Valet Aaron Mantz was much appreciated, too. More

“JW” service department JW was exceptional from the moment I walked in and he had the big welcoming smile on his face I will not take my vehicle anywhere else and will argue JW was exceptional from the moment I walked in and he had the big welcoming smile on his face I will not take my vehicle anywhere else and will argue with the customers that do! Do not get rid of him as he is an asset to the company and 1 of many great faces of service!!!! More

Ralph Ramirez I bought a F-150 from Sarasota Ford in 2013 and had a question about towing with it. When I called the receptionist gave me Ralph, he went above and b I bought a F-150 from Sarasota Ford in 2013 and had a question about towing with it. When I called the receptionist gave me Ralph, he went above and beyond to make sure that I got all the information I needed. I wish all salesman were this helpful!!! Thanks Ralph, when I am ready for my next Ford I will come and find you!!! More

Big and nice service ! Thanks for a great job. All the time I had information on how my car was going in its arrangement. 5 Stars for the service and information provided by Thanks for a great job. All the time I had information on how my car was going in its arrangement. 5 Stars for the service and information provided by Paul Harris. Nice man More

Customer safety is last on their list I called the service writer 4 days ago stated my trans. problems that just started the day before, my service writer stated the vehicle is in a unsa I called the service writer 4 days ago stated my trans. problems that just started the day before, my service writer stated the vehicle is in a unsafe condition to drive under your conditions. That was 4 days ago . I called again on day 4 got in touch with the service writer that sits next to my service writer and I expressed my concerns to him and he told me as soon as he gets to his desk i let him know , no response . I called corporate ford which was a waist of time . Corp ford said we can nothing about it. I said its your product thats failing and she said i understand but you have to deal with Sarasota ford and we cant tell them to do anything. I called the service manger Kenny left a message with no response yet . I feel Ford has failed me . I expressed my family's safety with this current unsafe vehicle and it seems that no one cares . More