Sarasota Subaru

Sarasota Subaru was the best car dealership I've been to in a long time. Mark Jones was my salesperson. He was pressure-free, experienced and understood my needs. I love my new Subaru Forester. I will defin in a long time. Mark Jones was my salesperson. He was pressure-free, experienced and understood my needs. I love my new Subaru Forester. I will definitely come back to Sarasota Subaru and Mark Jones for my next adventure down the line. More

Quality service. The service department always helpful, friendly, and expeditiously handles my service visits. The facility is well organized, and the employees are The service department always helpful, friendly, and expeditiously handles my service visits. The facility is well organized, and the employees are wonderful. More

Disappointed and Frustrated – Poor Customer Service at Sarasota Subaru Brought in our vehicle to Sarasota Subaru for service and left extremely disappointed. From the moment we dropped off the car, it Sarasota Subaru Brought in our vehicle to Sarasota Subaru for service and left extremely disappointed. From the moment we dropped off the car, it was clear that customer service and communication were not a priority. Despite explaining the issue in detail, we had to remind the staff multiple times what the original problem was, as if no notes were taken at all. The vehicle sat on their lot with no updates, and we had to chase them down for information. The mechanics themselves seemed competent, but the front-end management and customer service were completely inept. This review is specifically about one service advisor who failed to follow through, communicate clearly, or show any concern for the customer experience. To make matters worse, he claimed they couldn’t reach us because the phone number on file was incorrect. That was a lie, the correct number was listed on the original inspection paperwork he signed. We even received a phone call earlier from the dealership on that same number after we had called in. Yet he stated the number was incorrect or was giving him a dial tone. Because of this experience, we chose not to proceed with any repairs or recommendations. The lack of professionalism and accountability left a bad taste in our mouths and made us question our loyalty to the Subaru brand, at least when it comes to Sarasota Subaru. We will never return to this dealership, and now fully understand why so many people avoid servicing their vehicles at places like this. Get your act together. Straighten up. Put your smartphone down and get your desk organized. A truly disappointing experience. More

Helped me out getting the car I wanted and the color I wanted! Hooray Bill K wanted! Hooray Bill K More

I only have positive comments regarding my experience with Sarasota Subaru. My recent salesman, Evan, was very helpful, polite and professional. My transaction was so smooth and easy. with Sarasota Subaru. My recent salesman, Evan, was very helpful, polite and professional. My transaction was so smooth and easy. More

Timely, efficient and professional service. Zack kept me informed and got the work done quickly. Zack kept me informed and got the work done quickly. More

The service is phenomenal! I am always greeted with a smile. I feel like I'm part of the family and they always take care of my concerns with compassion and urgency. I am always greeted with a smile. I feel like I'm part of the family and they always take care of my concerns with compassion and urgency. More

Sales and service is fantastic, they really care. Great prices on sales with no useless addons. If you need a new Subaru or a used car then go to Sarasota Subaru. If your Subaru needs service then de Great prices on sales with no useless addons. If you need a new Subaru or a used car then go to Sarasota Subaru. If your Subaru needs service then definitely go there. More

Took my current outback in for service which lease was almost over. Talked to sales rep about options. They gave me food for thought. Based on the answered I got I decided to move into a new Outback. almost over. Talked to sales rep about options. They gave me food for thought. Based on the answered I got I decided to move into a new Outback. A very smooth tradition with no hassle. The smoothest transition experience ever. More

Always very accommodating. Everyone is friendly and i never have to wait! The service is above and beyond! Everyone is friendly and i never have to wait! The service is above and beyond! More