Sarat Ford Lincoln

The purchase experience was a pleasant and straightforward. Our sales representative (John) was accountable and was able to respond to all of our questions during the entire transaction. straightforward. Our sales representative (John) was accountable and was able to respond to all of our questions during the entire transaction. More

Absolutely horrible service experience. Called multiple times to try to set up an appointment for service. Each time I could not speak to a service advisor to ask if certain things were co Called multiple times to try to set up an appointment for service. Each time I could not speak to a service advisor to ask if certain things were covered under my extended warranty. I left multiple messages with a voicemail and with secretaries. I finally made an appointment and still could not speak to a service advisor. I tried contacting them a few more times before my appointment. I dropped my truck off the day before my appointment and did not hear from a service advisor for 5 days after. Not a single call saying they needed to hold on to my truck. At that point I even called and left a voicemail for one of the owners trying to figure out what was going on with my truck. Still no callback. They finally called me on the 5th day to tell me what was going on with my truck. They charged me an obscene amount of money to finally explain to me that the parts I already know were worn out were not covered under warranty. Something a simple conversation with a service advisor would have handled. I can't believe they get away with charging that amount of money to tell someone that a part is not covered under warranty when I told them that the part is worn out and I just wanted to know if it was covered under warranty. That doesn't even address that some of the warranty work might not have fixed one of the problems I'm having. Sounds like my transmission is still not shifting correctly after they worked on it. What also amazed me is that the technician had a problem reading a voltage gauge that I had mounted on the dashboard right in front of him. BEWARE of the service department. More

We had a great buying experience. Mark Lyon very friendly, did not push us, listened and answered our questions. He was very knowledgeable and patiently explained everything. We were Mark Lyon very friendly, did not push us, listened and answered our questions. He was very knowledgeable and patiently explained everything. We were very satisfied. More

Gary came right out when he saw me looking. ..this was my first visit ever at Sarat. I will be back. ..this was my first visit ever at Sarat. I will be back. More

Dan K was a great salesman found me what I was looking for purchase the truck on a Saturday got sick then call me or text me everyday until I pick the truck up on Saturday make sure everything was all per for purchase the truck on a Saturday got sick then call me or text me everyday until I pick the truck up on Saturday make sure everything was all perfect make sure it was clean and ready to go all the salesman were great even the one with a crooked mohawk More

Dealership was very welcoming, clean and accommodating. Our sales rep John was amazing. He made the process very smooth for us. We live in dalton MA and worked with our schedule. We have already recommende Our sales rep John was amazing. He made the process very smooth for us. We live in dalton MA and worked with our schedule. We have already recommended John to our friends. More

John Day was a top quality guy to work with. Very knowledgeable, professional and personable. Even went above and beyond to get car registration taken care of. Very knowledgeable, professional and personable. Even went above and beyond to get car registration taken care of. More

Everything was great as usual, wouldn't go anywhere else. Great job Kevin and all the Managers Great job Kevin and all the Managers More

Jeff Duffey was wonderful to work with. He was friendly, welcoming and knowledgeable. He took the time to answer all my questions and explain the options available even after I told him th He was friendly, welcoming and knowledgeable. He took the time to answer all my questions and explain the options available even after I told him that I was just starting my research and wasn't going to be buying for a few weeks. Because of all his time and knowledge I got to know about the Escape plug in Hybrid and that it was the right vicial for me. More

inquired but got no reply i hate to leave any bad review so i did not receive any reply is all is all i can say so i did not receive any reply is all is all i can say More