Sarat Ford Lincoln - Service Center

My trucks Have had nothing but problems with service! Chris the service manager doesn't call back and every person in the service center is nothing but rude, I Have had nothing but problems with service! Chris the service manager doesn't call back and every person in the service center is nothing but rude, I've come to think its a requirement to work there! We spent 20,000 to have a new motor put in one of our tow trucks 4 months ago and have had it back at the dealership a total of 11 times! They were told it's not running right and we were told we'd have to spend another 3,000 for a DPF. After we did that the engine light came back on and they had to replace the block and 4 injectors! They never listened to us when we told them that wasn't the problem! Never again! Sarat is all about making money they care nothing for their customers! This is my working truck and they did nothing to help us other than give us attitude! This truck has been in the shop a month total out of 4 months! Conerciak says customers become friends, what a crick!!!!!! More

Took $1700 for Repairs, Then Failed me on Safety Inspection Brought my Super Duty truck in for routine maintenance, sold me new shocks, and a new 4WD hub. Charged me $1700 - Then failed me on a Safety Inspectio Brought my Super Duty truck in for routine maintenance, sold me new shocks, and a new 4WD hub. Charged me $1700 - Then failed me on a Safety Inspection. The windows are 7% too dark and I need a Catalytic converter. You could have discussed the failure items with me before putting a reject sticker on the truck.....Very disappointing. The customer is not your priority. More

can you part with your car for a month? my daughter dropped her car off at Sarat Collision on Nov 9th. We were told it would take ten days to two weeks to fix her Focus. It sat in their park my daughter dropped her car off at Sarat Collision on Nov 9th. We were told it would take ten days to two weeks to fix her Focus. It sat in their parking lot for a week, NO ONE TOUCHED IT! When they did open her door to see what other damages there were, they needed to get another appraisal and order more parts (which I understand) but, they still cannot give a date and time that the car will be ready???does everyone have to wait a month for their car?? Everytime I call, no one calls me back. Even a "manager" I spoke to yesterday told me she'd get back to me and never did! I bought my Fusion there last January and my daughter( whose car is still not fixed) was going to by herself a brand new Escape next year.... Now, she'll buy it from somewhere else!! I love the maintenance dept, loved the dealership, too bad their Collision Center Sucks!!!!! I am filing a claim with BBB, DO NOT GO THERE! More

Service Department is very good I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got war I've had a front end accident last fall, and they did the body work at Sarat's Body Shop. I don't drive it much, so in the spring time when it got warmer, my A/C wasn't blowing cold, so I thought it may be related to the accident since the front end was all replaced. I have to say thank you to Penny in the Body Shop and Nicole in service. They were able to fix it without charging me, as it was related to the previous visit. I would recommend this dealership. More

Do not buy from here, they sell lemons! We bought a 2014 Ford Fusion and within the first year, the headliner started falling off of the ceiling by the rear window. When this was brought to We bought a 2014 Ford Fusion and within the first year, the headliner started falling off of the ceiling by the rear window. When this was brought to their attention, they told us that they would not repair it unless it was a hazard to drive it and blocking our vision out of the rear window, even thought we have full bumper to bumper warranty. Well, the sag is pretty bad and it does partially block our vision. We have a infant, which is our main concern and they are aware of that. Since that is a hazard, they finally told us they will repair it about two weeks later and after frustration and argueing with them! But now the problem is that according to them, this is happening to all the Ford Fusions and the Ford Focus', so they've put a halt on all production of headliners! Now, this is going on about three months and we have still heard no word from them. When we went to the sales department to try to get some help from our dealer, he said he's never heard of this and they've sold many of these two types of vehicles. Makes me think they sold us a lemon and they definitely don't want to take responsibility for the piece of crap, and they are avoiding us at all cost! When I tried to trade it in for a "good deal", they basically did not take any money off of it for a trade-in. This was the first Ford I bought in about 20 years after I pledged not to buy Ford's anymore. Now I remember why I made that pledge. I plan on trading it in and I will never step foot into a Ford dealership again!! Sarat Ford did not stand by their reviews of great customer service! More

service writers are blatant liars Don't go here unless you want to be blatantly lied to right to your face. I brought my dad's truck in for and oil change. I also needed them to acti Don't go here unless you want to be blatantly lied to right to your face. I brought my dad's truck in for and oil change. I also needed them to activate a stock ford remote start system that I bought my dad for Christmas and installed myself. Now I'm a DIYer and know that it only takes about 5 minutes tops for them to activate the remote start. They only have to plug in the IDS system, go through 3 menus and click activate. I had already cut and programed the keys myself so nothing there. When I was finally told they were done(took two and a half hours for an oil change for some reason), the service writer told me it took close to an hour cause they had to reprogram the whole thing but she was "only" going to charge me for a half hour. I told her I knew she was full of crap in a nicer way, paid and left. If she had just told me it took a few minutes but we have to charge you a minimum half hour I would have been much less angry but blatantly lying to my face really pissed me off. I would highly suggest not going here and I have already told my dad not to take his truck here anymore. More

Another great service visit Brought the car in for scheduled service. Trish handled the check in, asked what time I expected the car back (5PM) and told me it would be earlier t Brought the car in for scheduled service. Trish handled the check in, asked what time I expected the car back (5PM) and told me it would be earlier than that. Called me at 1:30 to tell me to pick it up. When I came back, called me to her desk by name (which is rare these days in customer service) with a smile. Thank you Trish More

Sarat Ford service visit Why I gave a very favorable review--check in and check out were quick and painless, the work done was exactly what I had specified, no additional unne Why I gave a very favorable review--check in and check out were quick and painless, the work done was exactly what I had specified, no additional unnecessary services were recommended, and Peter automatically applied credits to the balance due. More

The dealership is clean and nice. Everyone was helpful and friendly! When my car was taking a long time the dealership was able to offer a rental car which really helped. I feel they all went above and and friendly! When my car was taking a long time the dealership was able to offer a rental car which really helped. I feel they all went above and beyond! More

Bought this vehicle at Sarat Ford new in 2008. Have always had courteous and efficient service. So far I have complete confidence in their recommendations on services that I need on this vehicle. Ed always had courteous and efficient service. So far I have complete confidence in their recommendations on services that I need on this vehicle. Ed Bogus More