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Sarchione Chrysler Dodge Jeep Ram
Dalton, OH
1,334 Reviews
Sarchione Chrysler Dodge Jeep Ram of Dalton is excited to serve drivers in Akron, Canton, Wooster, Massillon, and the surrounding communities. Formerly known as the Haasz Auto Mall in Dalton, Sarchione CDJR continues the same family-owned tradition that’s made this location synonymous with outstanding customer service and personalized attention. Unlike other dealers that view you as nothing more than a number, Sarchione CDJR is committed to building lasting relationships with each of our customers. No matter if you’re shopping for your next car or need service or maintenance for your current vehicle – you can count on the team of friendly and knowledgeable professionals here at Sarchione CDJR.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,334 reviews
August 30, 2023
The service department is a disaster. Waited 2.5 hours for a basic oil change. They kept trying to talk me into service I did not need. They only use top of the line synthetic oil for oil Waited 2.5 hours for a basic oil change. They kept trying to talk me into service I did not need. They only use top of the line synthetic oil for oil changes. Normally, this would be okay. However, offering mid-grade synthetic oil to customers would greatly benefit those who are having financial struggles. Especially when I am under contract to have all of my oil changes preformed at their garage to keep my Powertrain Warranty (Normally, I would just do my own oil changes). $115 dollars is a bit steep for most of us for a simple oil change. They wanted to charge almost $100 to change my air filter.....This is a $14 filter that literally takes 3 minutes to install. Why is it so expensive? Please, change your set prices and offer more affordable options. I will say, however, the sales team is absolutely fantastic. Trevor deserves 5 star ratings all day long. More
by JoeSchmoe
Employees Worked With
Trevor Hilbert
August 14, 2023
They are the shadiest used car dealer that I have ever encountered. I am an old car guy, been through a lot of cars in my years. Here is the deal, on Friday 8/11 I contact salesman Phil about a 2013 Jee encountered. I am an old car guy, been through a lot of cars in my years. Here is the deal, on Friday 8/11 I contact salesman Phil about a 2013 Jeep Rubicon, for my dad (who is very aged). I make a deal with him at full asking price, plus fees and tax, agreed and give them $500 deposit. I was going on Monday to pick it up. On Saturday morning, Phil is off, but another salesman goes and sells the Jeep, I get an apologetic call from Phil on Sunday about the matter. I spoke with Brian Haasz first thing on Monday morning, his comment is "The deposit is only good to hold the negotiated deal, not to hold the vehicle". This is the lamest response that I can imagine. Do not trust these people with a deposit and think that they are going to hold the vehicle. Only fault I may have with Phil is maybe he could have pasted a SOLD sticker on the Jeep, possible that could have held it. At this point, I have a notice that the deposit is being refunded, but of course still screwed out of the Jeep that we wanted and rightfully should have purchased. Eric Glazier 08/14/2023 More
by eglazier412
Employees Worked With
Brian Haasz
April 15, 2023
Awesome experience! Came from out of state and and they made the experience awesome! Found just what I wanted and would come back again for sure. Came from out of state and and they made the experience awesome! Found just what I wanted and would come back again for sure. More
by Jonathan.parker
Employees Worked With
Mark Lemon, Joseph Delamater
March 22, 2023
I took my car to get an axle that they recently fixed looked at yesterday. Today, my car has a mass air flow malfunction. Ive had this car since july 2022 and have had multiple issues. Not really sure wh looked at yesterday. Today, my car has a mass air flow malfunction. Ive had this car since july 2022 and have had multiple issues. Not really sure whats going on in the service department but it really is aggravating putting your trust into the place you purchased your vehicle from only to continue to run into obstacles. This should not be happening considering I havent even had the car for a year. More
by 4doloproductionz
Employees Worked With
Kasey Bibey
February 15, 2023
First time going to auto mall and deal with the Steve Uhl. Everyone was professional, everyone knew their stuff. I will definitely be back and I will definitely be sending more customers your way Uhl. Everyone was professional, everyone knew their stuff. I will definitely be back and I will definitely be sending more customers your way More
by pamyoung20
January 25, 2023
Ray and Abby are amazing, excellent customer service, very professional and If you like a professional dealership and enjoy being valued as a customer come to Haaz they do it the right way very professional and If you like a professional dealership and enjoy being valued as a customer come to Haaz they do it the right way More
by SteelerPride
Employees Worked With
Dave Thomas, Ray Sanchez, Abigail Kimberlin
January 19, 2023
I was taken care of just like promised! I have been to many dealerships with no good outcome until I went to this one and got my ride! Thank you. I have been to many dealerships with no good outcome until I went to this one and got my ride! Thank you. More
by Denise
Employees Worked With
Ms Haasz helped with insurance 100%, Dave Thomas, Julia Wise, Ray Sanchez
January 17, 2023
I like visiting this dealership. It is close to my home, and their service department has always been great. My experiences buying a vehicle have been all over the place, but I still It is close to my home, and their service department has always been great. My experiences buying a vehicle have been all over the place, but I still come back. In the end I have been satisfied. More
by Srutt
Employees Worked With
Rich Fernandez, Mark Lemon, Ray Sanchez
