Sawgrass Ford

Quick lane service is a joke. Wait time is more than an hour just to be seen. Total time for an oil change is 4 hours plus not to mention prices are higher than others. Wait time is more than an hour just to be seen. Total time for an oil change is 4 hours plus not to mention prices are higher than others. More

They misled did a bait and switch, They bundle fee's into the price and do not mention them, I would suggest stay away from this dealer the price and do not mention them, I would suggest stay away from this dealer More

Sales Department; Great. .. No pressure, warm welcome... Now, pray you do not need to service the car... Scheduled an appt ( the appointment setter stressed the urgency to be .. No pressure, warm welcome... Now, pray you do not need to service the car... Scheduled an appt ( the appointment setter stressed the urgency to be on time; 7:30am ) for a Tuesday. Friday came and the car was still not serviced. Only moved from side to side ( I have the GPS in the car ). Why schedule an appt if it's not going to be serviced? Imagine scheduling a doctor's appointment and you're still sitting in the waiting room for 4 days??? When we purchased the car, there was a customer complaining about the same issue and my husband and I looked and heard all the commotion for the same reason. Now, we're experiencing it. When we picked up the car ( WITHOUT being serviced ) the Service Advisor, Michael Promyslovsky said " sorry we couldn't service the car", shake my husband's hand and just walked away.. No apology. No " let's see what we can do for you, basically just walked away. A 3-second conversation. I rarely post reviews, but this one really lit a fire in my soul to express this major concern which I'm sure it's the norm for this location; Sawgrass Ford. More

Rolando garcia was marvelous he attended my needs and concern about my ford escape he handle it in a timely manner he is the best ! concern about my ford escape he handle it in a timely manner he is the best ! More

The service was great! The pricing reasonable! Salesman was very kind and attended to my concerns!!! The pricing reasonable! Salesman was very kind and attended to my concerns!!! More

We bought a CPO vehicle here from the sales person Angel Martinez. There were a few issues with the vehicle which he stated would be fixed, but we would have to bring the car back. He said he would have all Martinez. There were a few issues with the vehicle which he stated would be fixed, but we would have to bring the car back. He said he would have all the parts ordered on Monday (we purchased on a Saturday) and they would call us when they were in. 6 weeks later they can't even see if the parts were ever ordered. The sales rep, Angel, was rude as possible on the phone to us when we were following up to see if the parts were in. He seemed upset that we were following up on what he promised to do weeks before. Additionally items promised in the sales process were not honored once we got to the finance department. Trade in process was pretty shady as well. We were treated like we were hiding something the whole time. Overall not a pleasant experience. More

If you are considering taking your car to a Ford dealership for service, do not go to Sawgrass Ford! Find another one. Had two very poor experiences there within two years. There is either something dealership for service, do not go to Sawgrass Ford! Find another one. Had two very poor experiences there within two years. There is either something wrong with their mechanics, or the mechanics have been instructed to inflict as much damage on your wallet as possible. Subpar repairs, subpar replacement parts, price-jacking: Don't go there! More

Sales & F&I staff at dealership is very professional. Have and will continue to refer them customers. Have and will continue to refer them customers. More

From my forever sales person, Hector Isabel to Louis Napolitano in Leasing to Carlos DeRivera in Finance the process was smooth and seamless. They took care of everything. I now live 200 miles away from Napolitano in Leasing to Carlos DeRivera in Finance the process was smooth and seamless. They took care of everything. I now live 200 miles away from Sawgrass Ford. But they are still my Dealership. My mileage was so low on my 2020 Fusion lease that I decided to purchase it outright. And my team of professionals, yet again, made it easy This is my 6th transaction with Sawgrass. More

Very easy to deal with. They are professional. We try to buy all of our vans at Sawgrass. We also love dealing with their service department They are professional. We try to buy all of our vans at Sawgrass. We also love dealing with their service department More