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Sawyer Chevrolet - Service Center

Catskill, NY

4.8
1,007 Reviews

1,007 Reviews of Sawyer Chevrolet - Service Center

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August 03, 2023

Very friendly customer service reps. They are professional and personable and ensure you get the service you need. More

by allison.kari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Trabona
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Aug 04, 2023 -

Sawyer Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sawyer Chevrolet.

August 01, 2023

Sawyer Chevy is a notch above the rest. Always take care of vehicle needs and get me in and out. More

by KLAUSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2023 -

Sawyer Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 31, 2023

everyone there was very helpful and provide fantastic service and a smile on the face at all times. More

by CHILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2023 -

Sawyer Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Sawyer Chevrolet, we look forward to having you as a valued customer for many years to come!

July 29, 2023

At first I misjudged this company and found out that everything they told me was true I have much confidence now in this dealership my business with them was in the service department were they treated More

by billythecat357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Adsit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2023 -

billythecat357 responded

I found it was an error in judgment on my part I was misled by a company that sold me my Chevy Cruze which was not Sawyer Chevrolet they told me that the catalytic converter and everything on the car was original I found out that the catalytic converter was possibly tampered with because according to manufactured specs they come bolted on that welded I like to give Mike cappasse a high compliment for his honesty and reliable service and I thank them for not charging me a penny to take my car in and give me the details of what needs to be done

Jul 29, 2023 -

billythecat357 responded

Thank you Michael for your honesty I found out that there was an error in my judgment on my car that I brought to you turns out that you were correct that the catalytic converter is bolted on and it is possibility that that catalytic converter might have been tampered with by somebody else I like to give you five stars across the board on your friendly client service and honesty I now have much more confidence in your service department I learned one thing never speak or judge something that you don't have all the facts on my apology for any inconvenience

Jul 29, 2023 -

billythecat357 responded

To Mike from service department the reason I overreacted to everything Michael is I spent $8,700 on his car only to find out it's worth about 6:00 that's not your fault it's mine for buying it I took the man on his word that everything was original and then I found out differently when I was told that if the catalytic was converted was tampered with it could cost me up to $2,000 out of my pocket here I thought something good was going to happen to get a new catalytic converter for free with the bracket that's not your fault once again I wouldn't have had the money to pay I live on $1,000 a month disability and this car set me back so much money I hope you understand the reason for me getting bent out of shape that's all I have so I was kind of hoping that the catalytic converter would have been covered but like you said if it was tampered with I'd have to pay out of pocket expenses so my apology for any negative review I might have sent I hope you understand I'm dealing with a very mentally sister here and I was taken to the cleaners by my ignorance from another dealer who I trusted very much I should have done more research before I bought that call but I give you guys a five-star you will completely honest with me so my humblest apology if any negative words were said hope you understand

Aug 01, 2023 -

Sawyer Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sawyer Chevrolet.

July 29, 2023

I made an error in judgment and I found that Sawyer Chevrolet is not only honest but very reliable and true to their word I give them five stars across the board More

by billythecat357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Sawyer Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Sawyer Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

Aug 01, 2023 -

billythecat357 responded

Once again I like to thank Michael from service I have much confidence in you Michael and thank you always for fitting me in as soon as possible I look forward to seeing you guys in January sometime where I'll let you take apart the catalytic converter and see if anything is going on in the app and take it from there cuz I will need an inspection so then Michael God bless you and your staff your friend always Billy marelli and customer

July 28, 2023

The staff at Sawyer was timely, friendly & great as always. I trust them very much! More

by mattdammer24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Capasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2023 -

Sawyer Chevrolet responded

Matt, Thanks for sharing about your experience with Sawyer Chevrolet. Mike, Brianna, and our team appreciate your business and hope to see you again soon!

July 28, 2023

Service personnel are courteous and competent. Work was done in a timely manner and my truck was taken in at the prescribed time. More

by oldfords
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Trabona
Report | Print
Jul 29, 2023 -

Sawyer Chevrolet responded

Thank you for taking the time to share your feedback with us. Brittany and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 28, 2023

Scheduling a service was a snap. Service was completed on time with no issues. Everyone was professional and courteous. More

by fastmarine24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Trabona
Report | Print
Jul 29, 2023 -

Sawyer Chevrolet responded

Thanks for sharing your thoughts about your experience with Sawyer Chevrolet. Brittany and our team appreciate your business and hope to see you again soon!

July 28, 2023

Very friendly, helpful, and knowledgeable staff. They also kept me informed about the progress of my repairs. More

by mdedrick89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Brandow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2023 -

Sawyer Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 26, 2023

Your whole team in the service department is just fantastic. They are there to help as well as very informative. You should be so lucky to have such employees. More

by nysp2929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Caron
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Adsit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Trabona
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Jul 27, 2023 -

Sawyer Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Sawyer Chevrolet, we look forward to having you as a valued customer for many years to come!

Jul 27, 2023 -

nysp2929 responded

You have earned more than my confidence and trust will continue to do business with you

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