Sawyer Lyons Buick GMC of Randolph

Since I live more than 2 hours from the dealership I expressed to Franco how important it was to handle the leasing process remotely. He accommodated my needs and it was one of the fatest and most fluid expressed to Franco how important it was to handle the leasing process remotely. He accommodated my needs and it was one of the fatest and most fluid car leasing transactions of my life. More

you should go there if you like being lied to and ripped off Before I started talking to Valentina, sales person at the Buick dealership, about leasing Buick Encore, I explained the situation that I had with my Before I started talking to Valentina, sales person at the Buick dealership, about leasing Buick Encore, I explained the situation that I had with my Jeep Compass which I was leasing at that time: The lease for the Jeep was up in August 2019. I went over the mileage allowance in the lease, and was considering buying the Jeep out. I called the bank and asked them to extend the lease for another 6 months for the Jeep; as a result the lease was extended until February 2020. I told the sales person at the Buick dealership – Valentina, that if they would take the Jeep off my hands then we can talk about me leasing the Buick Encore. Valentina told me that she would need to talk to her manager. After she came back, she told me that the Jeep would be no problem and they would take the Jeep off my hands. They told me nothing about any conditions regarding me turning the Jeep in to them, and me having to pay for the Jeep anyway. I made a deal to lease the Buick and drove it home, thinking that they would take care of Jeep that I turned in to them, and would not have to worry about the Jeep . A month later, I receive a statement from a bank regarding Jeep Compass lease stating that I owe $4,000. Immediately I reach out to the Buick dealership, and Valentina told me that they took my Jeep as a courtesy to me, and that maximum they would pay would be lease termination fee - $400. I told her that this is not what we agreed upon, but she told me that they would never pay for the Jeep. I tried reaching out to her and have this matter settled but she is just ignoring my efforts. Valentina straight up lied to me. I clearly stated that the only way I would lease a Buick if they would take over my Jeep and they agreed, but as it turns out it was all a lie just to get me to sign for the Buick - highly unethical!!! Definitely not what I expected from a so called reputable business. I WOULD DEFINITELY NOT RECOMMEND THIS DEALERSHIP TO ANYONE... STAY AWAY FROM THEM. More

Excellent service! Was impressed w/ the way the service team handled my warranty issue. They were able to schedule an appointment just prior of the expiration date & bef Was impressed w/ the way the service team handled my warranty issue. They were able to schedule an appointment just prior of the expiration date & before thanksgiving holiday despite the lack of coverage. I was told by Amy this was covered and there would be no charge. The tailgate dampener was ordered and I was contacted that the part was received last week and installed today. They are my go to service and sales dealership. More

Unbelievable excellence We purchased a 2016 Chevy 2500HD while living 2 hours away. Mark Hathaway was patient and willing to provide excellence service. He made sure we were We purchased a 2016 Chevy 2500HD while living 2 hours away. Mark Hathaway was patient and willing to provide excellence service. He made sure we were comfortable with the purchase every step of the way. Our children felt as if they belonged and were not a bother during the process. I would purchase another vehicle from this dealership even if I had to drive another 2 hours. The price was a steal and the truck was magnificent. More

Great Experience I just leased a 2018 GMC Acadia Denali from Jim Salerno GMC and it was by far the best experience that I've had at a car dealership. The salesman I w I just leased a 2018 GMC Acadia Denali from Jim Salerno GMC and it was by far the best experience that I've had at a car dealership. The salesman I worked with was George Gregory. He was very helpful and made sure I got exactly what I wanted in the car. In addition to working with Greg, the sales manager, Eric Ciocca was just as helpful. He worked with alongside of George during the whole process to make sure that my process went smooth. Greg even called me a few days later just to make sure that everything was going ok with the car. I definitely will be going back to Jim Salerno GMC. Michael T More

Second Time Around I bought a 2018 Red Canyon this week that Salerno picked up from another dealership for me. This was the second vehicle I have bought from them. It w I bought a 2018 Red Canyon this week that Salerno picked up from another dealership for me. This was the second vehicle I have bought from them. It was a pleasant experience, no pressure, good deal. My salesmen, George Gregory, was fantastic and explained everything before I left the lot. Joe Bourdon, as always, was a pleasure to work with and John Vorst the stand-in finance manager explained everything and never pressured me to buy anything extra. Will buy from them in the future. Keep up the good work. More

Truely a 5 star Experience George made my day with his easy going, positive, humorous and warm personality. The process was seamless and easy. Absolutely, would recommend you us George made my day with his easy going, positive, humorous and warm personality. The process was seamless and easy. Absolutely, would recommend you use George and the Jim Salerno team for your next car purchase. There was no old school pushy sales people here. George was calm, patient and answered all my questions. He even embraced the fact I needed to leave and go home to get one of my 108lbs dogs to make sure she could fit in the car with her crate. After our purchase he showed us all the options and how to work all the technology in our new vehicle! So happy with our purchase and our new friends at Jim Salerno. More

car purchase I was very fortunate to work woth George at Salernos. He was very helpful from the time I walked in til the last paper signed. He made the overwhelmi I was very fortunate to work woth George at Salernos. He was very helpful from the time I walked in til the last paper signed. He made the overwhelming experience exciting and stress-free. I would recommend George and Salernos to everyone of they want an awesome car buying experience. More

Poor Customer Service When I went to this dealership I inquired about a specific car I was not at all happy with the salesman. After a few minute conversation he basically When I went to this dealership I inquired about a specific car I was not at all happy with the salesman. After a few minute conversation he basically said to pray to the fairy god mother and wish for her to deposit money into my bank account. Completely unprofessional and I would not recommend this dealership to anyone! More

Being lied to is never okay I purchased a used Jeep Liberty. Car appeared in excellent condition. I did get a great price and deal on the car. I was told the car had new breaks a I purchased a used Jeep Liberty. Car appeared in excellent condition. I did get a great price and deal on the car. I was told the car had new breaks and I knew I'd need new tires in abt a year. Not a problem. I drove the car to work after picking it up and car ran great. I drove it home the next morning and it was smoking from the drivers wheel. The caliper had stuck to the rotor and the brakes and caliper needed immediate replace, the other brake pad seemed ok. I noticed excessive brake dust from the other brake and low and behold, the other caliper is also getting stuck. To be assured the car had new brakes then both need immediate replace it absolutely unsafe. I would have replaced the brakes and calipers myself had they told me upfront they needed them. It's not a huge cost but to be told basically a flat out lie that they were new is unacceptable to me. Very disappointed with being lied to. More