Sawyer Lyons Buick GMC of Randolph

DISHONEST, RUDE WORST EXPERIENCE I EVER HAD I brought my car here for SERVICE they SCRATCHED my car and BROKE THE DRIVER DOOR PANEL, when i asked them about it i spoke with "Bill" which has th I brought my car here for SERVICE they SCRATCHED my car and BROKE THE DRIVER DOOR PANEL, when i asked them about it i spoke with "Bill" which has the worst attitude and the worst customer service skills, he said they were not gonna be responsible so i spoke with "Vincent" which i assume is the service manager and he said they are not gonna be responsible for it (even tho this all happens while they had my car). I had to file a police report so there is record of this. Is unbelievable that they can just get away with something like that, it makes me feel DISGUSTED about people like them. VERY DISHONEST & RUDE. STAY AWAY FROM THIS PLACE!!!! More

Extremely Satisfied On All Counts We give our salesman, Bob Caravano, an A++ for going above and beyond his sales duties. We were very specific with what we wanted in our new car and We give our salesman, Bob Caravano, an A++ for going above and beyond his sales duties. We were very specific with what we wanted in our new car and Bob wasn't deterred. He was patient and helpful through every step of the way. It didn't take long before he had located a car for us. He took the time to fully explain the ins and outs of our new car and ensure that we were comfortable with it before we drove off the lot. He let us know he was there to answer any further questions, even after the sale. It was our pleasure to have Bob as our salesman. We are very appreciative of Bob and the other team members at Salerno for making this a hassle-free and enjoyable experience. We highly recommend this dealership. Everyone there was very kind and attentive to all of our questions, wants, and needs. More

Wonderful Experience What a wonderful experience I had with the purchase of my new GMC. Not only am I in love with my car, I am in love with this dealership. My salesman What a wonderful experience I had with the purchase of my new GMC. Not only am I in love with my car, I am in love with this dealership. My salesman Bob was just the sweetest and most patient salesperson I have ever met. He helped me get a vehicle that hit all the boxes on my checklist and more! The entire staff was so pleasant and personable, they make you feel like you are part of their family. I highly recommend this dealership for anyone who is looking for a personable and pleasant vehicle purchasing experience. More

When you want to deal with the best, come here. My wife and I just purchased our second vehicle from Salerno GMC, a new Acadia replacing our previous one. The Salerno team greatly values a process My wife and I just purchased our second vehicle from Salerno GMC, a new Acadia replacing our previous one. The Salerno team greatly values a process that is honest, respectful, informative and with the highest degree of integrity. Working with our sales professional George Gregory is like dealing with a trusted friend or family member. He is a caring professional that will make the process as hassle-free and smooth as can be. If you value working with someone who is straight forward, honest, thorough and has integrity, George is your man. Give him a call, you’ll really like him. Sales manager Joe Bourdon – another straight shooter with none of the pushiness or game playing that some dealerships may have. He understands the value of repeat business via happy customers. Finance manager Jonathan Weiner – his walk-through of the finance process couldn’t have been less stress-free. A very comfortable environment where various options were explained and discussed but never any pressure. A quick word about service – I bring both of my GMC vehicles here for all maintenance, routine and otherwise. Joe Dimeo in service is always accommodating, honest and straight-forward. The work is always top notch by the mechanics and the staff is always very friendly. The repairs are reasonably priced, done quickly and often with a loaner vehicle if need be. They are just a great group of people there. It is rare that an organization can excel in so many different areas. The entire dealership is a total class act. The people there are very pleasant to deal with and respect the customer. They are worth traveling to from longer distances because of the quality of the experience. This is the kind of business you want to support due to total customer experience. Many thanks to all of you. More

Friendly service I came in without the intention of leaving with a vehicle. I wasn't sure if I could do it since my credit wasn't top notch but they worked with me on I came in without the intention of leaving with a vehicle. I wasn't sure if I could do it since my credit wasn't top notch but they worked with me on getting my brand new '16 Sierra with a tonneau cover and leather seats. I absolutely love it. Such a great truck. My kids love it!! Anthony and Jim G were very helpful and friendly and got me the payment i wanted. I will gladly go back!! More

If you value your life...avoid this service center Took my car in for an oil change, tire rotation, and some other items. Dealer provides loaner upon scheduling appointment without me asking for one. Took my car in for an oil change, tire rotation, and some other items. Dealer provides loaner upon scheduling appointment without me asking for one. I specifically asked if there was a charge for the loaner...they told me "no. It's no charge". Get there. Drop off vehicle..leave with loaner... all is good. Go pick up my car...and I'm charged $40 for the loaner. 2 days later open my passenger door and there is a piece of my dash just hanging off my car. Drive back to dealership, they fix it. Drive my car on a highway few days later, car is shaking like crazy. Drive back to dealership. They check my tires and tell me my tires are fine and balanced. Asked them if it's possible that the lug nuts were not put on tight enough when my tires were rotated...they tell me "no.... Not possible. They are either on or not on." They tell me all is fixed. Leave dealership. Car is still shaking while driving. My husband checks the tightness of the lug nuts ....every single tire...and every single bolt...he was able to hand tighten by at least a full turn or more. Not to mention the dealership lost 2 of my lug nuts...and tried to cover it up by placing a truck lug nut that does not even fit my wheel and leaving the other missing one off entirely. My tires could have come loose while driving...with my kids in the car! I am beyond frustrated with the service from this dealership! As a dealership that has mechanics certified and trained to work on the cars they sell....they are completely incompetent!!! I'm no mechanic but my dad was one and he taught me the basics of working on a car correctly. A mechanics job may not be all that glamorous...but the people's cars you work on are putting thier full trust in you to do the job right and to keep them safe!!! That's your job. Leaving things hanging, securing tires on loosely twice, and loosing lug nuts is unacceptable!!! I'm never going back! More

New car after 10 years! My experience leasing a new car was made stress-free and great because of the salesperson, George. His easy-going manner, complete honesty, and empath My experience leasing a new car was made stress-free and great because of the salesperson, George. His easy-going manner, complete honesty, and empathy helped me decide quickly and pain-free! He went over every detail of the car and offerered help in the future with amy questions I may have! George is the best! Thank You! More