Sawyer Lyons Buick GMC of Randolph

I visited this dealership entirely on a wim 3 weeks ago. I had the most exhausting story to tell as I was upside down in my lease and I didn't think anyone would want to listen, let alone help me. Scott Emo I had the most exhausting story to tell as I was upside down in my lease and I didn't think anyone would want to listen, let alone help me. Scott Emory approached me as I was looking at a used car, when I didn't even feel like speaking to anyone. I had just received "not-so-good" news on my current lease from another dealer and I was not in a good mood at all. He made me feel so welcome. I didn't feel pressured whatsoever and that made me want to open up to him! He could not have been nicer and more friendly. Honestly, car salesman have a rep to only care about making a sale and I found it so surreal that I didn't see this in Scott. As the dealership closed, I had Joe Borden approach me and basically tell me that they were going to do anything in their power to help me. I couldn't believe it. I have never in my life had as great an experience as I have had at this dealership. I had so many people jump in to try to help me...Jonathan Weiner, Joe Borden, AJ Frasca and of course Scott Emory. Scott sat with me for hours!!, fully knowing I may not purchase a car, having NO expectations. He explained so many things to me. Things that put me so at ease, that it made me want to give this man a sale. I wouldn't hesitate to come back to this dealership at all. I can't say enough positive things about my time here. More

Great bunch of guys, did great with putting the deal together and they were very helpful & respectful. Paperwork was extremely fast process 09 honda accord together and they were very helpful & respectful. Paperwork was extremely fast process 09 honda accord More

I've bought 3 vehicals from Jim Salerno GMC and they continue to go above and beyond to make sure everything is done perfectly. George Gregory, the sales representitive, made the whole purchase extreme continue to go above and beyond to make sure everything is done perfectly. George Gregory, the sales representitive, made the whole purchase extremely easy and stress free. He is a pleasure to deal with. More

Salerno is the best! I highly recommend them! George answered all my questions, and Jonathan really gets you on your way with great service. I also highly recommend the service department. answered all my questions, and Jonathan really gets you on your way with great service. I also highly recommend the service department. More

These people have serviced my Pontiac for fours years since date of purchase and have always been most fair and accommodating. Service has been promt and done right the first time. Sales people, ie. Geor since date of purchase and have always been most fair and accommodating. Service has been promt and done right the first time. Sales people, ie. George and associates, have always taken time to make my visit pleasant while I waited and have worked up numbers on trade in/new pruchase even when likelihood of sale at the time of visit was not great. Recent visit (Jan. 25) was an all around good experience. I would recommend these folks and would consider buying my next car here even though it is something of a trip to this dealer. More

In managing the Customer Experience for a Fortune 10 Company, I can say that Scott Emory at Jim Salerno Buick/GMC provided us with the most Extraordinary car purchasing experience my wife and I had ever Company, I can say that Scott Emory at Jim Salerno Buick/GMC provided us with the most Extraordinary car purchasing experience my wife and I had ever had the pleasure of being treated to. We arrived at the used car side of the dealership to see a GMC Acadia which turned out was actually sold by a new car salesman earlier that day. Despite the internal communication issue regarding the status of the car, Scott and his sales manager proceeded to to find us another Acadia with almost the exact same specifications we were looking for (and it was my wife's first color choice as a bonus) within a week of our initial visit. After purchase and in dealing with the finance and service to take care of some minor cosmetic and replacement type issues - Scott Emory clearly went above and beyond to make sure that all of our needs were taken care of, all of our issues were resolved to our satisfaction and made sure everything was clearly and completely explained to my wife every time she was at the dealership. I would definitely recommend Scott Emory to anyone that is in the market for a GMC Acadia or anything that's on their used car lot (or even if it isn't, maybe they'll find it for you!). We were completely satisfied with Scott's service and with many choices available to potential consumers out there, Scott is a one in a million type person that will genuinely work for you to make sure all your expectations are exceeded. More

This is the second car we have purchased from Jim Salerno. The sales process was a very comfortable experience each time. Our sales associate, George had to locate the car we wanted, since the Salerno. The sales process was a very comfortable experience each time. Our sales associate, George had to locate the car we wanted, since the color was not available at the Randolph location. He kept in touch with us during his search. George did not try to change our mind about the vehicle we wanted, but rather searched to accomodate us. When the car arrived, we received a phone call to ask us to come in & see if the car met with our approval, without any pressure. Jonathan handled the transaction efficiently & in a timely manner. We did not have to call out insurance company, it was all handled by Jonathan. Another good experience. More

In my 14 years driving, I have owned/purchased 9 vehicles. Each and every auto purchase process was more grueling and uncomfortable than the last. That was until I stepped into the Jim Salerno Bui vehicles. Each and every auto purchase process was more grueling and uncomfortable than the last. That was until I stepped into the Jim Salerno Buick/GMC dealership showroom two weeks ago. From the start, you could tell that your business was appreciated, and not needed! I pursued a quote for a vehicle online, and numerous dealerships were calling/emailing within the hour. The difference between Jim Salerno and all of the others was the one personal phone call that day with a follow up call the next day by Lenny, the Internet Sales Manager on sight; not 20 phone calls and 20 emails pursuing my business like I was nothing but a sales lead to them (I actually had to shut my phone off at one point, as the phone calls from the other dealerships become unmanageable)! I wasn't jumped on and hounded from the second I walked in the door; rather, George Gregory, Sales Associate at Jim Salerno, acknowledged my presence and made himself available for any questions/concerns I may have. I was made to feel that my business was going to be valued for a lifetime by this "family", and I didn't see the dollar signs rolling around in George's eyes. I was in a position where I knew what I wanted in a vehicle, and George was determined to get me into that exact vehicle that made sense for me (not one that made more financial sense for them)! After a very comfortable, laid back conversation, we went for a test drive where many of the unique features of the vehicle were pointed out to me, focusing on the accessories that I would value as a family man (space, safety, warranty, etc), not pushing all of the nonsense that he knew did not interest me in the least. Finally, we get to the business end of the deal. We discussed all details regarding terms, monetary compensation for trade-in, etc; George knew what I could/couldn't do, and he made sure it was viable before dealing with the Finance Manager. This was a big change from my prior experiences, where I would lay out my financial goals/limits, and the sales associate would return with a monthly payment far outside of what was previously discussed. I was never made to feel insignificant or unimportant, and I knew talking with George that I was getting the best deal possible (he even went through every possible incentive to ensure I was receiving every dollar off sticker that was available to me). The transaction was finally completed with Jonathan Weiner, Business Manager on sight at Jim Salerno. We filled out all necessary paperwork; yet more important, we talked family and holidays, the things that make you feel appreciated besides wanting your money. Again, as a second pair of eyes, Jonathan reviewed all possible incentives to ensure I was getting the best price possible on this vehicle. Before leaving the lot with my vehicle, George walked me to my vehicle and reviewed every single button/option that I would be using in the near future (a great service for someone strapped for time that might not be able to scale the owners manual cover to cover right away). George was not satisfied until he knew I was 100% satisfied with my recent purchase, regardless of whether the paperwork was already signed. I can say with honesty that this was the most pleasant car buying experience I have had to date (and as I stated, I have had many). I will be sure to point all family and friends with car buying intentions directly to the Jim Salerno family, as I know feel part of this family as well. I hope to complete many more transactions with these guys in the future. Thanks guys, job well done! More

Scott was very friendly and knowledgeable but not pushy by any means, which I appreciated. I was nervous taking the car for a test drive and he definitely put me at ease. Most importantly, the car is in ex by any means, which I appreciated. I was nervous taking the car for a test drive and he definitely put me at ease. Most importantly, the car is in excellent condition. More

I bought a new GMC terrain 2012, was a great experience, i find the vehicle i was looking for. The salesman was Lenny Satisky, he was very professional, i was treated respectfully and fairly. Lenny took his i find the vehicle i was looking for. The salesman was Lenny Satisky, he was very professional, i was treated respectfully and fairly. Lenny took his time to explain everything in the new car, program my bluetooth and my onstar system. Lenny was very attentive and have great customer service, was a pleasure to deal with him. More