In October of 2016 I had been searching the web looking for a used F-150 crew cab pickup truck. I found a listing at Saybrook Ford in Old Saybrook Connecticut. The listing specified that it had just come in and that it was too new to have a photo. I decided to drive from our house in Waterford to check it out. When I arrived I was greeted by a salesman named Don Whitmoore who took me into the garage when I asked about the truck. He said the truck had just come in and would be available after it was fully serviced and checked out. I was able to look under the truck and was quite pleased with the condition. I told Don I was very interested and he said he would hold it for me until I could test drive it the very next day. The next day after work I drove to Saybrook Ford for the test drive. As I walked to the driver side door I noticed 2 boxes in the bed and mentioned to Don that they should be removed before we hit the road. He told me that they were the new fender flares for the front of the truck. I then noticed the two new rear ones that were already installed on the truck. We removed the ones in the bed and took the truck for the test drive. I was very happy with the truck and it fulfilled every requirement from the crew cab to the price. I told Don I wanted to purchase the truck and he told me the only thing they needed to do is install the front fender flares and it would be good to go.
The next day I met Don and General manager Doug Burt and finalized the sale. Burt went on to tell me I was buying his brother in laws trade in and that the truck was a babied vehicle and a very sound purchase. He even called his brother in law looking for the spare key that he forgot to turn in.
A week ago while washing the truck I notice some very small rust bubbles on the top edge of the left rear fender flare. That Saturday I decided to sand, repair and pant the spots before they got any bigger. When I removed the fender flare the entire upper wheel well and fender crumbled off and fell onto the driveway. I literally felt sick to my stomach. It all came back to me, why there was new fender flares in the bed and how the new back ones were already installed. The holes where the rust was had been filled with silicone and covered up with the fender flares. We had been scammed! I would maybe expect this from a private Craigslist or Ebay Motors sale but from a certified Ford dealership who’s slogan is “where a handshake still counts”? I couldn’t believe it, and still don’t.
I immediately called Saybrook Ford from my driveway and spoke to Andrew Quintyne the new General Manager. He informed me that Doug Burt no longer works for Saybrook Ford and listened to my story. He told me to bring the truck to the dealership and he would look at it and see if he could help us. I put the fender flare back on and took a ride to see him. He came out to look at the area and inspected the small rust spots above the flare, when I took it off his jaw dropped. He went back to his office grabbed his camera and took some photos. He told me the owner was on vacation and to give him until Tuesday for a call back. We went into his office and I wrote my information on a sticky note, he then put it on his white board and circled it a couple of times with a red marker as if it was a priority.
When I never received a call Tuesday I decided to call myself and was told he had gone to lunch at 3:00 pm and never called me back. The next day after my third attempt to reach him he finally took my call to inform me that because of the warranty and the year of the truck the owner said I was basically out of luck and he wouldn’t do anything to help us.
The issue I have is not a warranty issue but a VERY dishonest business practice performed by a certified Ford dealer, Saybrook Ford.
DO NOT BUY FROM THEM!