Saybrook Ford

We were attracted to Saybrook Ford because my dad purchased several Ford cars and trucks from Ed's dad Matt at Simon Ford in Norwich years ago. Ed was very responsive, even over a holiday weekend wh purchased several Ford cars and trucks from Ed's dad Matt at Simon Ford in Norwich years ago. Ed was very responsive, even over a holiday weekend when the dealership was closed. We went in with the intention of buying a 2011 but were attracted to a very low mileage 2010 put into service just six months before. Quick transaction - the truck was ready with all of the paperwork, etc. complete in about an hour. We were satisfied with the trade-in value for our 2003 Explorer SUV. When we drove away and turned on the radio for the first time, it didn't work. We called Ed and he asked us to return to the dealership. Without question, he replaced the radio with a brand new better featured model. Good first impression. More

Ed was great the whole way through our purchase! He was very friendly and knowledgeable. He was a good salesperson without being pushy. I rated the overall experience "ok" because his sales manag very friendly and knowledgeable. He was a good salesperson without being pushy. I rated the overall experience "ok" because his sales manager and the owner were VERY pushy and the owner was quite unprofessional (he suggested that I "train" my first wife so I don't have to have a second and also kept mentioning that my car payment was less than his jetski payment. Thanks, but I DON'T need to know that I'm not as rich as you). More

This was my first new vehicle purchase. Saybrook Ford was This was my first new vehicle purchase. Saybrook Ford was very patient with me. I couldn't be more happy! The owner treated me with respect. I was re This was my first new vehicle purchase. Saybrook Ford was very patient with me. I couldn't be more happy! The owner treated me with respect. I was refured to this dealership by my uncle who has bought cars from them for 40 years. Everyone should run down and buy a Ford from SAYBROOK Ford. More

Upon purchasing a used Bmw X5 the owner Ted agreed to supply me with a missing cargo cover. When picking the vehicle up the salesperson Manik gave me an IOU for the missing cover he then told me they wer supply me with a missing cargo cover. When picking the vehicle up the salesperson Manik gave me an IOU for the missing cover he then told me they were purchasing a cover from a local Bmw dealer and they would have it delivered to me. After many phone calls and 30 days later Manik told me it was going to be another 6 months before I got the cover. I asked to speak to the owner Ted who was very rude and abusive after telling him this is not acceptable and reminding him they gave me an IOU. His reply was dont quote legalitys with him and now I would get nothing. I had no choice but to get DMV involved once I did I had a check in the mail for a USED cargo cover. After 1 week of buying a vehicle that was suppose to be safety checked I Know have to spend over $1,100 on front brakes and a battery. When I read the sales contract I was sold Vin etching that I did not want. I asked for it to be taken off being that they did not etch the windows yet they refused told me they only sell there cars with the vin etching. Very unhappy with this dealership to say the least. More

Not a friendly dealership, when you walk in the place the sales person smiles but as you work with them they become rude. When they pull your credit report they started discussing among themselves like you sales person smiles but as you work with them they become rude. When they pull your credit report they started discussing among themselves like you are nobody. The owner, is deameaning and very rude. More

Sales staff were knowledgeable and straight forward. They found the exact car I wanted and delivered it within 3 days! I've driven the car for a week and it exceeds my expectations for comfort, performance found the exact car I wanted and delivered it within 3 days! I've driven the car for a week and it exceeds my expectations for comfort, performance, handling, and options. I bought my last new car from this dealer and I'm glad I went back. More