Sayer Chrysler Dodge Jeep Ram

Bought a Used Truck over Book, got a lemon I traveled almost 600 miles to test drive this truck. I asked the salesman if there were any known problems with the truck. He said "no", after a s I traveled almost 600 miles to test drive this truck. I asked the salesman if there were any known problems with the truck. He said "no", after a short test drive and look over top to bottom, I thought it looked okay. The only thing that concerned me was the oil level was above the fill mark. But the truck had just had the oil changed at the dealer so I thought it was probably just overfilled. Bought the truck higher than book after negotiating for a lower price, because they said the truck was in such good shape. Did the paper work, wrote my check, got on the highway to head back home. Made it to Pocatello and the check engine light comes on. Got off the highway and located a FLying J. Talked to a mechanic there, they reset they engine light and told me maybe it was nothing, another hour later the same light comes on and the truck goes into limp mode. Injectors not functioning properly is the code, fuel delivery. Several injectors are leaking fuel into the engine oil. Bottom line, it needs a set of injectors parts and labor over $3,000.00. The mechanic I spoke with said he bets the truck had been trowing codes every hour and the dealership just reset them and hoped nobody would drive on the highway for an hour while testing the truck. I feel especially bad, I know it's "buyer beware", but I asked an honest question and got lied to. More

Terrible Service Horrible Service! I should have read through the reviews before taking my car there. I had an appointment at 9:00 AM and was told it would take 2-4 ho Horrible Service! I should have read through the reviews before taking my car there. I had an appointment at 9:00 AM and was told it would take 2-4 hours. I showed up at 4:30 because they never called and the guy in the service center told my husband it was in their shop being worked on. It was actually parked outside. I will never use the service center again. Long story short they ruined my battery and told me that it wasn't their fault because it must have been low when I took it in. I had no problems with my battery and it started great every time I started it. I took it into them for a simple recall and couldn't even leave the service center without them having to jump my car. A new battery and $165 later all because I needed a recall done on it. 1 star is being very generous!! More

B S up sale They got me to come in for what they side was an easy diagnosis 85$ to see what's going on with my tranny. 3 hours after I dropped it off I got a call They got me to come in for what they side was an easy diagnosis 85$ to see what's going on with my tranny. 3 hours after I dropped it off I got a call saying that I was they didn't figure it out and they were going to need another 3 hours to find our what was going on. With an additional 270$ just to figure out what is going on and then what ever it is to fix it. Went to Blackfoot and they took care of it same day and didn't even charge me for diagnosis. Go to Blackfoot!!! More

Lack of service department Waited 10 minutes just to pull in to garage bay had at least 7 different employees look right through me and walk by like I was a ghost. I had to pinc Waited 10 minutes just to pull in to garage bay had at least 7 different employees look right through me and walk by like I was a ghost. I had to pinch myself to make sure I wasn't dreaming. I had an appt for a certain repair, yet I had to remind them what I was here for? No apologies for the wait, no smiles, no sincerity. When you go to the service department just remember helping you is not their priority, you are an inconvenience! I spoke with the service manager and got no where fast. If you're in the mood to be treated like a faceless number this is the place for you! I will never return for service or anything else for that matter. More

When you need service their motto is IMPOSSIBLE It is definitely different working with the service department. Most companies take a 'can do' or 'how can I help' attitude because they realize the c It is definitely different working with the service department. Most companies take a 'can do' or 'how can I help' attitude because they realize the customers they are supposed to serve sign their paychecks. Not Ron Sayer Chrysler Jeep Dodge. Their motto: "IMPOSSIBLE". Here's my story: We have received two vehicle recalls on our Chrysler 300C - both for airbags. One driver's side, one passenger side. We reached out to the service dept to set up an appointment. They said don't have the parts, don't know when we're getting the parts from Chrysler and keep calling us back to find out if we have the parts yet. If we had nothing else to do with our lives, we might find this to be an acceptable answer. Unfortunately we have jobs and it's supposed to be YOUR job to keep us informed. Perhaps take names and make callbacks once parts come in? It seems like customer service and even just basic customer care might not be part of this dealership's business model. So we reach out directly to Chrysler. Jennifer reaches out to the service manager and works to arrange us a time to take care of the driver's side airbag. She tells us anytime next week (meaning the week of 8/1) and we should be able to get in. My husband calls Friday and requests to have the recall taken care of. The service person's response? IMPOSSIBLE. Seriously? He then says the soonest is 8/8. This doesn't match what we're told from the customer care associate from Chrysler so we hang up. IMPOSSIBLE? No apologies. No empathy. Just the statement of IMPOSSIBLE. We gave you a free and clear trade in and paid the rest in cash for our Chrysler. She's a 2005, so she may be an eligible trade-in to upgrade to a new Chrysler because we love the brand so much. Please help me understand with a philosophy of IMPOSSIBLE why we would EVER want to consider your dealership again?? IMPOSSIBLE! And I still have to figure out how I am supposed to get this car in for service! -- And to follow up I was given a note on my review that the service manager would be following up with me soon. Let's define soon in the consumer's eyes - by the end of the day next business day (that was yesterday). It appears communication and customer care are just simply too "IMPOSSIBLE". Guess it's time to leave more and more reviews of my experience! More

Pathetic Took my vehicle in for service having made an appointment four days prior. Dropped the truck off at 7:45 am for the 8:00 appt. to correct a check eng Took my vehicle in for service having made an appointment four days prior. Dropped the truck off at 7:45 am for the 8:00 appt. to correct a check engine light. I told the service person I needed the truck by 11 am., certainly no later than noon, same day. "No problem" he says. "I'll call you when it's ready." 11:30 rolls around still no call. I call them. Truck has not been looked at yet. I drive (14 miles one way) to pick up the vehicle which has not been looked at. When I ask to speak to the service manager he is mysteriously not around. Interesting to note: one vehicle was in the service bay being worked on yet they have ten or twelve bays open and vacant. Never Again. You guys suck. More

new truck purchase Just want to say I had a great experience in purchasing my new vehicle, Eric Andersen made my experience great with listening to my needs & finding wh Just want to say I had a great experience in purchasing my new vehicle, Eric Andersen made my experience great with listening to my needs & finding what I was looking for, thank you. More

Several new Jeep Grand Cherokees to choose from. Inventory and Staff are excellent at Ron Sayer Chrysler Jeep Dodge. Eric Andersen greeted us on the lot without hesitation, not knowing if we were buy Inventory and Staff are excellent at Ron Sayer Chrysler Jeep Dodge. Eric Andersen greeted us on the lot without hesitation, not knowing if we were buyers or just lookers. He showed us a several Jeeps that we were interested in. Then gave my wife and I room to look and discuss on our own without any pushy salesmanship you can get on some other dealership lots. Once we had narrowed it down to 2 or 3 of Jeep Grand Cherokee's it was time for a test drive. We test drove the vehicles privately so we could discuss what we like about each one and made our decision to go with the EcoDiesel. The new jeep and trade-in price was exactly what we were hoping for without the hassle of haggling back and forth thinking you could have gotten a better deal. This is one of the best experiences we've had buying a new vehicle in the past few years. Gene Holmes More

Best Experience at a Car Dealership Our experience at Ron Sayer's was the best we have ever had. We worked with M'Kay on a new Chrysler 200. He knew the selection that they had and what Our experience at Ron Sayer's was the best we have ever had. We worked with M'Kay on a new Chrysler 200. He knew the selection that they had and what features each trim had to offer. He asked what colors we liked and we found the one that we loved. It had everything we wanted and more like backup camera and sirius satellite radio. During our entire visit we never felt pressured are pushed into doing anything. Not only was M'Kay very helpful, but the rest of the staff we dealt with were impressive as well. I would not have any issue recommending Ron Sayer to my friends or family. They were great! More

I came in just to get an idea on what they would give me in trade on my 2012 Ford Fusion for a 2014 Jeep Patriot. Matt never even looked at my 2012 Ford Fusion, which is in immaculate condition before tryi in trade on my 2012 Ford Fusion for a 2014 Jeep Patriot. Matt never even looked at my 2012 Ford Fusion, which is in immaculate condition before trying to give me a quote. I spent over 1/2 hour with him filling out forms instead of just giving me a quote. I finally grabbed my license, which he had and left. He tried chasing me down, saying, "you can't buy a new car in fifteen minutes." He put his greasy hands on my fully detailed car and left grease marks. I would never recommend this dealership to anyone! More