Sayville Ford - Service Center

Service Team is Pathetic Thought I was lucky. Called them up to place an order for new 2017 Ford Focus RS. Sales person told me they had one on the lot.Incredible since this m Thought I was lucky. Called them up to place an order for new 2017 Ford Focus RS. Sales person told me they had one on the lot.Incredible since this model is new and has been sold out for months. 2 days later I picked up the car. The sales experience was normal. I wanted the car, paid $5K over and everything was good. Pretty standard stuff. After I received the car and had an opportunity to adjust settings to my liking I found that the rear speakers are only outputting about 10% of the volume of the front speakers. I adjusted the fader to almost full rear to try and balance the sound. It's almost there but not right yet. This also reduces the overall volume max of the front speakers. I called to make an appointment to have it check and repaired. This is where it goes bad. I requested a wait appointment, explaining to the attendant that if the appoint is made they need to make sure a tech is available at the time of the appointment. Of course this went in one ear and out the other. I show up for the appointment and the Service Attendant asks me 45 min later if my ride has not shown up. They scheduled me for a drop off appointment which means they look at it when they can. Thankfully the service attendant was able to have a tech look at it within in an hour. Ok, not great, but I waited. The tech brings over to the car demonstrate the issue, as he could not find anything wrong. I clearly demonstrate. And he explains maybe that's just how it works. Say What? I asked if he ever had a vehicle that only put out 10% volume of the front speakers to the rear speakers. ANSWER: " I don't know" This from a certified Class A Ford tech with at least 20 years experience. So sad. I was told they called Ford and Ford states there is nothing wrong. Amazing since they never looked at the vehicle. Last resort is I have to wait until another RS comes in to compare to. Either a current owner brings one in for service or they receive a new delivery. Slim chance on waiting for a new delivery since Ford canceled the last 500 orders for the year because the factory in Germany is taking a 3 week vacation. The ENTIRE factory!!!!!! Great for them. My expectations for a seemingly obvious defect: the tech would check connections to the speakers, possible a bad ground connection maybe a loose connection to the Sync control unit possible a bad channel on the amp for the rear speakers Of course none of the basics were even attempted. To piss me off even more the service technician closes my service ticket. So I call him and ask why. He tells me we need to close out the tickets because it's the end of the month. But I still have an unresolved problem! He tells me he has all my information on the back of his clipboard and will call when an RS comes in to compare to. Not holding my breath for that one. Having leased or purchased many vehicles over the years I generally don't expect much from dealers. This was a straight forward transaction with very little hassle. But service after the fact is the worst. A complete lack of acknowledgement of an obvious defect by the entire Sayville Ford team. Whatever happened to "Service"? I'm not asking for great service, just normal service. Acknowledge the issue, investigate and confirm there is an issue or confirm that is really they the system operates, NOT! Incompetence on the part of tech, a complete lack of interest in acknowledging the issue by the service team. I bought the car because they were the only dealer that had one. It's new car, how much could be wrong with it? Don't patronize this dealer if you have other choices. There has to be better out there, somewhere. Maybe if they follow through I'll add some stars, but right now it's not looking good. More

Service Department is the worst and over charges The Service department is no different than the Sales. There are in the business of Making Money and that's it. Check your invoice for time in the Sho The Service department is no different than the Sales. There are in the business of Making Money and that's it. Check your invoice for time in the Shop and what they charge per allowed or what is the time allocated for even if they do the job in half the time. Also get a second opinion on there "Professional Technical Recommendations". If you allow it you could be leaving with a Bill 2 or 3 times what you went in for and in my case after returning the next day being told that the Engine might be finished. More

Worst Service We had to leave 1 of cars at shop, it took them 8 days to fix a window and brake issue, no updates form shop at all Then we have our 2nd car that h We had to leave 1 of cars at shop, it took them 8 days to fix a window and brake issue, no updates form shop at all Then we have our 2nd car that has transmission issues under warranty and was told 2 weeks til they can look at it Worst Customer Service error More

Modern technology old school courtesy and service I recently went to Sayville Ford to have a recall performed on my 2013 Ford Fusion. From the minute I pulled in a employee came over to my vehicle and I recently went to Sayville Ford to have a recall performed on my 2013 Ford Fusion. From the minute I pulled in a employee came over to my vehicle and took all my information. walked me right up to the service counter and was assisted by Dimitri. he was very polite recommended needed service only at a very fair cost. Discussed with me future service. I asked him to call me when the car was ready and he did. I came to pick up my car he explained what was done and then the gentlemen who met me in the morning escorted me to the cashier. Again everyone was courteous and polite and again I must add a very competative cost. My oil change was cheaper than Jiffy Lube.. My car was waiting for me outside and the yard agent handed me my keys and closed the door for me. All I can say is my past experience at other dealerships always left me with the feeling that I was overcharged and they were doing me a favor, not at Sayville Ford. Modern technology with old school small town fantastic customer service. Something I thought was lost in the business world but it is alive and well at Sayville Ford. I am bringing my other vehicle a GMC there for service too as they are that trustworthy. If the service department is that fantastic I will definitely be there and recommend them for my next vehicle purchase More

worst experience of my life. On Wednesday May 28, 2014 I called your service department to make an appointment to have the HUB BEARING on my front tire changed, on my vehicle, whi On Wednesday May 28, 2014 I called your service department to make an appointment to have the HUB BEARING on my front tire changed, on my vehicle, which is under warranty. When I called, I was told that a “diagnostics test” must be made prior and after the results the service could be performed. This Vehicle is a company car, and my employee had dropped off the 2012 Ford Transit truck on Monday June 2, 2014 at 9:54am. I was called at 3:00pm and advised the car is ready for pick up and service has to be scheduled to perform the repair of the HUB BEARING. Prior to obtaining an appointment for the “diagnostics test” , I informed Sayville ford of the issue and spoke to someone that it was in face the Hub Bearing that needed replacement. After a week, it was not confirmed from Sayville Ford of the part that needed to be replaced, which again was known prior to the “diagnostics test” when I originally called. After the phone call I received about the vehicle being “ready” for pick up, It took me a little over an hour to reach Sayville Ford. At 4:15 I arrived and was now informed that the paperwork was NOT ready and I must wait for it to be completed. I was confused at this point in time because NO repair was yet made to my vehicle. I am appalled and disgusted by the customer service, and how Sayville Ford is currently run. I had to leave work, change my appointments, which were scheduled so I could pick up my vehicle. Why would a Sayville Ford Employee call at 3:00pm and tell me to pick up the truck and then had wait at least an additional 15 minutes in order to get my keys (which they gave me the wrong set) I can not describe more accurately how unprofessional things are at Sayville Ford. I question if Sayville Ford honors their customers because they have cost me more money and time than the repairs are worth. After feeling irritated and slightly furious, I was told the part “would be ordered right away and I should schedule an appointment.” Due to my frustration with the customer care and employees I only called on Wednesday afternoon and asked if I could bring the truck in for repair the following morning (Thursday morning). I was very clear when I told the maintenance employee (person on the phone) that the repairs on the vehicle needs to be completed and ready for pick-up by Thursday at 2:00pm. I was assured that this would be no problem. I discussed with the employee that dropping the car off Wednesday afternoon would speedy up the repair, guaranteeing its completion for Thursday afternoon. By 3:15 on Thursday (June 5, 2014) we still had not heard anything from your service department, so we called to check if the car is ready for pick up. At that time we were told it would be ready on Friday morning. Not only was there no phone call to us detailing the delays of the repairs, or any information I am once again (not surprisingly) appalled by the customer service at Sayville Ford. No apology or thorough explanation was ever given. Because the car was needed by Thursday afternoon, I had no choice but once again to change my plans and pick up the vehicle. On Friday one of the receptionists called me to schedule an appointment (since the part is now in). She said NEXT week on Thursday JUNE 12, 2014 I have an opening for you.“ At this point I expect immediate attention. We should have been TOP priority and I feel my company and myself as the owner has spent more time and money because of your awful service and feel we should be repaid for the unpleasant, full of hassle and terrible experience. My mechanic would have fixed the problem within 48 hours – by May 30, 2014 with a FORD part. (who is not a Ford Dealer, but apparently you call yourselves Sayville FORD). The only reason I went to FORD was because I took out an additional coverage (which by now I know was the biggest mistake I could have ever made). Unfortunately this has not been the first time I was treated by your company this way. The last time in September 2012 I also brought the same vehicle into your service department since the tire light would not turn off. Your mechanics held the car for several days and just could NOT fix the problem. Your employees told me “don’t worry everything is fine with the car ,the light just doesn’t go away.” GREAT MECHANICS! What a team I thought back then! Fix Or Repair Daily still seems to be the Motto. My own mechanic fixed it when I told him that your people could not. It is SAD AND A DISGRACE AS WELL AS POOR CUSTOMER SERVICE the way I got treated. It is sad to say that I have absolutely NOT one positive experience with your service department and strongly feel that the money I invested in the extra warranty has cost me even more with all the aggravation your business has brought upon me. If I would have brought it to my mechanic it would have been fixed and I would have been happy again. I think FORD should re-evaluate their Sayville FORD store. Your company is definitely not representing FORD well! More

Joanne was very helpful and Friendly, She is one of the main reasons I will keep going the this dealer for service work. Victoria helped me to understand the Crystal Fusion and that is why I had it done. main reasons I will keep going the this dealer for service work. Victoria helped me to understand the Crystal Fusion and that is why I had it done. Overall my experiences with this dealership has been exceptional. More

we have been sayville ford customers for over 5 years now. Having purchased two new vehicles and using only Quick Lane for our service, it has been an excellent experience. Knowledgeable service staff, now. Having purchased two new vehicles and using only Quick Lane for our service, it has been an excellent experience. Knowledgeable service staff, quick and efficient service always. We are a Ford family thanks to Sayville Ford sales and service staff!! More

I experienced a failure of a coolant hose connector late on a Friday evening. The part was a very specialized coolant part for which I really didn't even know by what name it would be called. I spent near on a Friday evening. The part was a very specialized coolant part for which I really didn't even know by what name it would be called. I spent nearly 2 hours trying to locate this needed part over the internet to no avail. Your employee in the parts department was able to look up the part I needed with only a brief description of the item and I was able to place my order right away. I will make sure to go to Sayville Ford first the next time I find myself needing a Ford Part. Sincerely, Charles B. Satisfied Customer. More

Jack is very knowledgable about the product and was able to give me the best price and service. I have purchased and leased several cars from this dealership and would recommend them to a friend. to give me the best price and service. I have purchased and leased several cars from this dealership and would recommend them to a friend. More

Today I went to get an oil change at Quick Lube. I was informed that my Ford Edge needed some additional work. Ms. Gecevich was so professional and kind when she needed to present the information to me. informed that my Ford Edge needed some additional work. Ms. Gecevich was so professional and kind when she needed to present the information to me. She treated each customer in the same manner. I just wanted to compliment the entire staff at Sayville Ford Service for a job well done. Thank you! More