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Sayville Ford - Service Center

4.6

73 Lifetime Service Reviews

5686 Sunrise Hwy, Sayville, New York 11782

73 Reviews of Sayville Ford - Service Center

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January 08, 2020

"Painless Service"

- Napper

Bought a new Ford Edge and a few months later had to bring the car in for a tire problem. Was pretty nervous how the service would be but Dan Glasser eased all my apprehensiveness and hooked me up with a new tire. Fast and professional service too. Would be happy to work with him in the future. Thanks again!

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Yes
Employees Worked With
Jan 08, 2020 -

Sayville Ford responded

Thanks for the 5 stars. We do our best to provide "Painless Service". Enjoy the Edge

December 30, 2019

"I brought my 1994 Mustang GT convertible in for an oil..."

- Tom G

I brought my 1994 Mustang GT convertible in for an oil change and state inspection. Even though this was the first time I visited Sayville Ford, I was greeted like family and treated with courtesy and respect which you don’t usually find at a dealership’s service department these days. My baby was well take care of, just an excellent all around experience! I’ll be back.

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Yes
Employees Worked With
Other Employees : George in parts department (5 stars)
Jan 08, 2020 -

Sayville Ford responded

Thank you Tom for your business and the 5 star review.

November 08, 2019

"above and beyond"

- jmk

I had a few problems with my ford explorer. every time I went to Sayville ford and got Kenya to help me with my car she always went above and beyond to help me . whether I needed a loaner car or had a service issue she always took care of everything with a smile she truly cares about the customer . thank you kenya

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Yes
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Nov 15, 2019 -

Sayville Ford responded

Thank you JMK. We appreciate your business. Kenya is GREAT

November 08, 2019

"Best Dealer I have ever dealt with."

- Bruce Simnett

I have been dealing with Sayville Ford for several years. My Explorer has 162,000 Miles and still looks almost new and runs very well. I have used the night service which I think is tremendous for people who work all day and cannot sit in dealer foe a long period of time.I also want to complement the people who work there. They are knowlegable and extremley helpful. The person I try to deal with The most is Kenya. She always leaves me feeling like Sayville Ford is the only place I will ever go for service. Keep up the great work Kenya.. Also on another note I am an UBER driver and I recomend Sayville Ford ever chance I get, as I get many complements on my SUV. Sincerly Bruce Simnett

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Yes
Nov 15, 2019 -

Sayville Ford responded

Thank you Bruce. We appreciate your business & recommendations.

November 05, 2019

"I’ve bought a few cars at Sayville Ford. I am partial to..."

- Summit924

I’ve bought a few cars at Sayville Ford. I am partial to Fords and this dealer. Buying and maintaining the car there is no hassle. Chris in sales helped me get a great deal and Dimitri their service manager knows the cars throughly. Any repair or maintenance performed was done to my satisfaction. In fact, I do use my GT350R as a track car and Dimitri makes sure any maintenance or repair is performed to proper specs. Good to know when driving over 140mph. You can trust the work they do.

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Yes
Nov 06, 2019 -

Sayville Ford responded

Fantastic! Thank you for your business.

November 05, 2019

"Had my 11’ Shelby transmission and rear serviced. Very..."

- Rob

Had my 11’ Shelby transmission and rear serviced. Very good experience and was notified of findings and service done. Received car in great shape and was happy for late pickup hours

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Yes
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Nov 06, 2019 -

Sayville Ford responded

Thanks for the business Rob and your review.

October 30, 2019

"Poor Service, Runaround, lack of value for customers time"

- V8rs97

Took My truck in this past saturday for an oil change, inspection, and to fix the gaskets around the door handles that were falling out. Get a call at 4:45 that it was done but however the inspection guy for diesel called out sick. I asked Connor if this could be done 1st thing Monday morning as soon as they open at 7am so i can grab the truck and go to work. He assured me it would be done when they open. Monday comes and I had to call at 7:45 to check on it. Nicole at the desk tells me there is no completed paperwork on it and she has no idea if its done. I asked if someone could check and she told me that someone can check after their "MORNING RUSH" after 10pm. At that point i drove down to see what was the problem. The first Gentleman said they got it in and are working on it. That was a LIE because i just saw it parked in the back lot untouched. After some time the service advisor comes out to tell me the truck passed emissions but failed safety insp. because of window tint. Odd because it passed here last yr. and that's obvious that they could of said it wouldnt pass on Saturday. Had to pay for the inspection anyway. Tried to get a service manager but no one would come out from their Monday morning coffee and weekend talks to give the customer some service. Totally DIS-SATISFIED . Not to mention the door handle gasket that was petruding out from below and above the handles on both sides, the service tech " trimmed it" . It should of been replaced !! Shame on you Sayville Ford Side note, when i go to night service... Jay Innes in service goes above and beyond. Pleasure

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Recommend Dealer
No
Employees Worked With
Other Employees : Connor
October 30, 2019

"Service with a smile."

- Koreys Dad

My older vehicle was due for service and as I was describing the needed service to Kenya, she also suggested some other service that was needed per the specified mileage intervals. Kenya was a pleasure to work with and I look forward to having her as my service advisor the next time my vehicle needs service. She is personable, knowledgeable and made me feel at ease while my vehicle was being serviced as Kenya kept me up to date on the status of the service being done on the vehicle and when the service would be completed.

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Yes
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Oct 30, 2019 -

Sayville Ford responded

Thank you for your business and the wonderful review.

September 17, 2019

"Excellent "

- Expedition

Able to make appointment night before. Professionally greeted with no wait. The inspection service wait time was fast and efficient. Dan is a great service advisor.

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Yes
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Sep 24, 2019 -

Sayville Ford responded

Thank you for the 5 star review & your business.

August 12, 2019

"Vehicle service with loaner"

- Og,Brianna

Since I had a recall I was entitled to a loaner car. Initially I was told none were available to call back. When I called back I spoke with another women. I explained the situation & she said call me by 3, I’ll see what I can do. I called back & the woman named Fran (I think) said “pick it up in the AM.” After that was squared away the recall & service was a piece of cake!

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Yes
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Fran
Aug 12, 2019 -

Sayville Ford responded

Thank you for the 5 star review. We're glad it was squared away and your service went well.

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