Took My truck in this past saturday for an oil change, inspection, and to fix the gaskets around the door handles that were falling out. Get a call at 4:45 that it was done but however the inspection guy for diesel called out sick. I asked Connor if this could be done 1st thing Monday morning as soon as they open at 7am so i can grab the truck and go to work. He assured me it would be done when they open. Monday comes and I had to call at 7:45 to check on it. Nicole at the desk tells me there is no completed paperwork on it and she has no idea if its done. I asked if someone could check and she told me that someone can check after their "MORNING RUSH" after 10pm. At that point i drove down to see what was the problem. The first Gentleman said they got it in and are working on it. That was a LIE because i just saw it parked in the back lot untouched. After some time the service advisor comes out to tell me the truck passed emissions but failed safety insp. because of window tint. Odd because it passed here last yr. and that's obvious that they could of said it wouldnt pass on Saturday. Had to pay for the inspection anyway.
Tried to get a service manager but no one would come out from their Monday morning coffee and weekend talks to give the customer some service. Totally DIS-SATISFIED . Not to mention the door handle gasket that was petruding out from below and above the handles on both sides, the service tech " trimmed it" . It should of been replaced !!
Shame on you Sayville Ford
Side note, when i go to night service... Jay Innes in service goes above and beyond. Pleasure