Lexus of Fort Myers

Always fine service, and even better now with better personal customer service in the service office. personal customer service in the service office. More

Very professional and friendly staff. The work was completed very quickly and the car was cleaned along with a general checkup. The work was completed very quickly and the car was cleaned along with a general checkup. More

From getting out of my car, to test driving, trading in my car, and purchasing a new Lexus, it was a pleasant experience. Suzanne in finance was truly a delight to work with. my car, and purchasing a new Lexus, it was a pleasant experience. Suzanne in finance was truly a delight to work with. More

Joel my service advisor took care of me and my car in a timely manner. timely manner. More

I recently brought my wife’s certified Lexus NX in for a 30K service and to address a battery concern, and overall I was pleased with the experience. The positives were strong: I was able to call in the 30K service and to address a battery concern, and overall I was pleased with the experience. The positives were strong: I was able to call in the morning, get a same-day appointment, and even received a loaner vehicle—huge plus. The service representative was courteous, professional, and made the drop-off process smooth. Michael, our original salesperson, also went above and beyond by reaching out when he saw we were in for service. It was a thoughtful gesture that didn’t go unnoticed. The service manager was also visible and made an effort to ensure everyone in the waiting area felt welcomed and acknowledged. However, there were a couple of areas that could use improvement. First, I was told that a piece of metal had slashed our rear tire. While I don’t doubt their inspection, the damage appeared so severe in the photo that I found it hard to believe we drove 30+ minutes on it without any issues. A more detailed explanation would’ve helped. Also, the battery replacement caught me off guard. The original battery was installed in 11/22 and clearly marked with an 84-month warranty. Although I approved the work via text, a quick conversation to clarify warranty coverage would have been appreciated. Lastly, the pickup process was slower than expected. Instead of being able to pay the cashier and go, I had to wait around for a service advisor to check me out—an inefficient step that didn’t add to the customer experience. All in all, the service was solid, but the finer touches that used to distinguish this dealership have slipped a bit—possibly due to new ownership. With a few process improvements and more proactive communication, this could easily be a five-star operation again. More