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Scanlon Lexus of Fort Myers

Ft Myers, FL

4.6
609 Reviews

14200 South Tamiami Trail

Ft Myers, FL

33912

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Showing 609 reviews

September 20, 2023

Out of town purchase. Never had a better experience than working with Caroline! Started with a friendly FaceTime to see the CPO LX and she took her time to describe the ca More

by swoon.flannel_0b
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susann Nogales, Caroline Tursi, Jim Porter
September 16, 2023

I couldn’t have imagined a better, smoother automobile purchase. From the first day I visited Scanlon Lexus until the day I purchased my first Lexus, I’ve been very pleased. Thank you for Caroline’s hel More

by momsplace39
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex - Technology , Frank Celozzi, Caroline Tursi
September 14, 2023

I purchased a car from this dealership and the experience was awful. The sales person did not demonstrate anything on the car. The dealership had me sign a contract and then 5 days later stated that the in More

by stewie8114
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Julio Forbes, Chris Maxwell, Alyssa Davis
Sep 16, 2023 -

Scanlon Lexus of Fort Myers responded

Hi Nick, we did have multiple managers reach out to you to review your specific situation. We understand you wanted to wait to pick up the vehicle so the associate you worked with got credit for the sale. Lexus changed the rates higher that next day. We were able to keep your old rate, and nothing changed on your deal. That was the right thing to do, and we made that happen. We can also offer you a personal VIP appointment with our technology specialist who is dedicated to review the features on your new vehicle, and how to operate all the technology that your new IS350 has to offer.

Sep 16, 2023 -

stewie8114 responded

I understand you changed the interest rate back to what I signed a contract for. So you believe by honoring an interest rate that I signed a contract for is going over and above then I definitely will not be back to buy my next vehicle. For the additional day of waiting and how rude the waiting area employee was, I expect something else to show Scanlon goes over and above for customers.

September 11, 2023

Caroline was awesome to work with! From the minute we found my car until the minute I drove it off of the lot - she made the process seamless! We did almost every detail via text, emai More

by asnfsu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Forbes, Caroline Tursi
Sep 16, 2023 -

Scanlon Lexus of Fort Myers responded

A seamless purchase is a dream come true for us as well. We are so glad Caroline took great care of you and made it a great purchase. Enjoy

August 25, 2023

Excellent communication and xxu. Not pressured. Emailed me when price dropped to where I become seriously interested. Drove 140 miles to close the deal and would do it all over ag More

by charlesyukon
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Diaz(five stars), Jim in business dev(five stars), Julio Forbes
Aug 26, 2023 -

Scanlon Lexus of Fort Myers responded

We do try our best to stay in touch to make sure our guests get the deal they feel good about. We are so glad we were able to deliver on that promise. Enjoy!

August 05, 2023

Great service and Caroline was amazing great experience 💯 definitely a place where I would return 👌 More

by Chacon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susann Nogales, Omega Chambers, Caroline Tursi
July 25, 2023

Caroline was very helpful, kind and informative about the car buying process. She was not your typical salesperson, she never pushed or tried to sweet talk you into buying a car. I definitely would recommend More

by lynn.steinbeiser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Forbes, Omega Chambers, Caroline Tursi
July 12, 2023

Caroline and the rest of the team I interacted with while buying my new car were absolute professionals. She took the time to answer all my questions and made me feel comfortable with the whole process. The More

by Tdbbonita
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Unfortunately, I don’t remember their names but the young man who took me to the bank, and the one who taught me the technology of the car were great. Also, even the barista had a smile on her face. It really was a pleasant experience., Charles Rosado, Julio Forbes, Omega Chambers, Caroline Tursi
Jul 14, 2023 -

Scanlon Lexus of Fort Myers responded

Thank you for the great review. You worked with Alex in Technology and Lori in our coffee area. We passed your thoughts along to the entire team here. Make sure your friend mentions your name so you can take part of our $100 referral program. Enjoy your new vehicle

July 07, 2023

Outstanding service and support. Caroline was very attentive to our needs and questions. She did a great job explaining and demoing the car of our choice, as well as getting us thr More

by smdixon1955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
We also had the pleasure to work with Alex on the technology side. , Frank Celozzi, Caroline Tursi
Jul 14, 2023 -

Scanlon Lexus of Fort Myers responded

We appreciate hearing the details of how Caroline treated you, thank you! We will pass this along to Alex and her in the next sales meeting.

June 17, 2023

Caroline was great to work with. She explained everything about the purchase in a very professional manner. I appreciated the fact that she was not pushy and let me make the best dec More

by Joannjenner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex, Frank Celozzi, Caroline Tursi
Jun 24, 2023 -

Scanlon Lexus of Fort Myers responded

We are so happy you made the decision to do business with us. Thank you for the great review, we will let Caroline know you sent this in.

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