Scanlon Lexus of Fort Myers

ScaMlon Settle in for a story folks! DO NOT BUY A USED CAR FROM THIS COMPANY! I originally contacted Scanlon about a 2014 Chrysler 200 convertible. I live Settle in for a story folks! DO NOT BUY A USED CAR FROM THIS COMPANY! I originally contacted Scanlon about a 2014 Chrysler 200 convertible. I live more than an hour away so my mother who lives in town went and test drove the vehicle. At that time, she was taken on a track that she couldn't go over 30 mph on (this becomes important later on). While speaking with the sales associate via phone, I was assured there were no mechanical or top issues with the car. That weekend I went to purchase the vehicle, and again, was assured there were no issues with the vehicle. I paid about $1,000 more than I wanted, but I figured I would be dealing with a Lexus dealership and thusly, better customer service. Driving the vehicle the next day, there was a significant shake to the car that made my dog sick in the car, which she never is, anytime I went over 50 mph. It made me feel nauseated as well and made the cars in front of me look like they were moving. Then the top started to leak streams of water on both sides with the first rain storm. I called Scanlon to speak with the used car manager who proceeded to yell at me on the phone and forbade me from having a mechanic check the vehicle over or even look at it. Well, that was probably because there was a known oil leak that they took the car to Chrysler to fix, but didn't disclose. To quote the manager "you bought a used car, what did you expect". Apparently, the vehicle being "safe" was his only concern, not that he sold a shoddy vehicle. By the time I took the car into their service department, along with the recurring oil leak, massive shake, and leaking top, the speedometer started to stick. I dropped the 200 off at 9 am and I finally got a call around 2pm saying they weren't sure how long I would be without the vehicle for it to be fixed. I left a message for the GM and soon enough I got a call from my sales person saying that I could come in and swap this vehicle out for another car on their lot, but that day only. I went in and found a car that would work, but I was going to be in a higher payment than I wanted to be for a secondary, work car. This car had more miles than I wanted on it as well, but fit the bill as far as being a convertible. When it came time to purchase I found out I wasn't getting a full refund for the original car with the issues, I was going to have to take a loss AND pay for the dealership fees again. I finally got the dealership to agree to discount the Mustang’s price so that I didn't get stuck with that fee again a week after I just paid it. I asked if the dealership would just buy out the Chrysler at the trade in cost so I could walk away (still at a loss), but not have to deal with them anymore. They told me no and that this was a one day deal. The new car needed some repairs done, including touch up paint on the rear bumper. When I brought the Mustang in for the touch up, there was no record of my appointment even though I had confirmed text messages for the day/ time I was supposed to be there since I was coming in from out of town. None of the managers knew what I was talking about. They finally allowed me to leave the vehicle to be fixed, with it to be finished the next day (Saturday). I later get a call that it won't be ready until Monday, so I have to drive 1.5 hrs after work at 6pm and then drive home. I will note that they did give me a loaner car which was nice. However, when I picked the vehicle up (after I had to call to see if it was even done since I had never gotten a call), the window had not been fixed where it gets stuck. I was told to take the car to the Ford dealership to deal with that, even though the dealership had the vehicle and could have easily fixed the problem. The problem with that is that the car is out of the factory warranty and I had purchased an extended warranty through Scanlon! Ford won't fix the problem without a fee, so I have to take the vehicle back to Fort Myers to be fixed. More

Extremely Satisfied Customer! I am extremely satisfied with the deal I received from Scanlon Lexus. It was the best car purchasing experience I've ever had. Salesman Mike Messina a I am extremely satisfied with the deal I received from Scanlon Lexus. It was the best car purchasing experience I've ever had. Salesman Mike Messina and Sales Manager Paul Lombardo did an outstanding job and were tremendously considerate of my time and budget. Scanlon Lexus got me a great deal and I'd highly recommend them to anyone looking to buy a vehicle. More

Customer for over 12 years. Very pleased. I have been dealing with Scanlon Lexus since 2007. First with our LX470 proceeded to purchase an SC430 than an RX350 and now an LX570. Some of the ca I have been dealing with Scanlon Lexus since 2007. First with our LX470 proceeded to purchase an SC430 than an RX350 and now an LX570. Some of the cars now are owned by the kids but we are keeping the LX’s. I have found both the sales and the service department to be excellent to work with. We are in a hunt for a new one for one of the kids and I am sure we will end up buying it there. More

Easiest Car Buying Experience I began my experience at Scanlon with Mary Alvarez, who is currently not at scanlon. She was exceptionally helpful with my test drives of the RXh and I began my experience at Scanlon with Mary Alvarez, who is currently not at scanlon. She was exceptionally helpful with my test drives of the RXh and ESh. When Mary left, she transferred me to Angelique. Angelique was super patient and thoughtful when having me explore all of the hybrid options. When not at the dealership we communicated through text and phone calls. She was so easy to work with and I am so happy with the deal that I received on my ESh. I look forward to working with Scanlon in the future! More

Buying experience I am very disappointed with scanlon Lexus. I purchased a car from them and the car was full of ants. They were not interested in helping me. They did I am very disappointed with scanlon Lexus. I purchased a car from them and the car was full of ants. They were not interested in helping me. They did not even see the car. They said there was nothing they could do. However, they claimed that this has happened before since they have many ant piles. They also sold me a car with tears in the weather stripping and would not do anything about this either. I now also need to get new wiper blades after owning the car for two months. More