Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Scanlon Lexus of Fort Myers
Ft Myers, FL
617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 617 reviews
April 01, 2016
used car Our vehicle was totaled in a rear end collison. We were devastated because it was a 2003 Lexus LS430 and ran like a charm! We stopped at Scanlon Lex Our vehicle was totaled in a rear end collison. We were devastated because it was a 2003 Lexus LS430 and ran like a charm! We stopped at Scanlon Lexus on a Sunday to look around at the used car inventory. To our surprise Ray Matthews came outside and said they were open because they would be closed the next Sunday which was Easter. Turned out they had a 2003 Lexus LS430 on the lot with less miles then our car had. It was love at first sight and Ray and the dealership were great in staying turn to their word and giving us a fair price. Yes I would diffidently return to this dealer. More
by andrhickm
Employees Worked With
Mike in service, Ray Matthews, Reilly Morris
March 30, 2016
Terrific experience!! We were told by a neighbor to use Scanlon and Ray Matthews the sales associate. We went and we're delighted with the attention and professionalism he We were told by a neighbor to use Scanlon and Ray Matthews the sales associate. We went and we're delighted with the attention and professionalism he showed. He listened to our needs and found us the perfect car!!at a great price?? it was a pleasant experience and we're happy to drive away with a beautiful Lexus . The business manager Susan Nogales took care of all the details and explained everything. Very efficient and friendly More
by Nancy46
Employees Worked With
Susann Nogales, Ray Matthews
March 25, 2016
SHODDY SERVICE THEY GET 1 STAR BECAUSE I GOT A NICE LOANER CAR. THEY FIRST TIME I TOOK MY LEXUS SC430 IN FOR SERVICE IT WAS FOR AN AIRBAG RECALL. AFTER GETTING BAC THEY GET 1 STAR BECAUSE I GOT A NICE LOANER CAR. THEY FIRST TIME I TOOK MY LEXUS SC430 IN FOR SERVICE IT WAS FOR AN AIRBAG RECALL. AFTER GETTING BACK HOME, I DISCOVERED THAT MY SEAT SETTINGS WOULD NOT SET AND MY MIRRORS DID NOT MOVE (THE MIRRORS ARE NOW OK). THEN WE FOUND A FUSE BOX COVER ON THE FLOOR UNDER THE PASSENGER SEAT, SOMETHING THAT WAS REMOVED AND NOT PUT BACK. WE TOOK THE CAR BACK FOR THE WATER PUMP REPLACEMENT, OIL CHANGE, ROUTINE SERVICE, ROTATING THE TIRES. THERE IS A BOLT MISSING FROM ONE OF THE TIRES AND WHEN WE QUESTIONED IT A COUPLE OF WEEKS LATER, THEY HAD THE NERVE TO SAY MAYBE IT WAS MISSING WHEN WE BROUGHT IT IN (WOULDN'T THEY HAVE REPLACED IT DURING THE ROTATION?). THEY SUGGESTED I DRIVE THERE-AT LEAST 1 HOUR ROUNS TRIP-TO GET A REPLACEMENT. I SUGGESTED THEY DELIVER OR MAIL ONE. ALL THIS FOR $1600+ IN SERVICE. OUTRAGEOUS!! More
by BFV
Employees Worked With
Alexander Scaduto
March 25, 2016
Best dealership i have ever dealt with. Ray Matthews is one of the best car salesman i have ever worked with,Both he and Susann Nogales are great people to work with. Ray Matthews is one of the best car salesman i have ever worked with,Both he and Susann Nogales are great people to work with. More
by snowbird
Employees Worked With
Susann Nogales, Ray Matthews
March 21, 2016
My experience with Sanlon Lexus My first Lexus ever. Ray Matthews was a great help in explaining the workings of my Lexus. He took the necessary time to explain so many details to My first Lexus ever. Ray Matthews was a great help in explaining the workings of my Lexus. He took the necessary time to explain so many details to me. I would seek Ray's help in making another purchase. More
by bill 1
Employees Worked With
Denny Koenig, Susann Nogales, Ray Matthews
March 13, 2016
good experience We came unsure about either a new car or pre-owned with dealer certified -- we are long term owners -- we were trading 2003 Towncar with 111,000 miles We came unsure about either a new car or pre-owned with dealer certified -- we are long term owners -- we were trading 2003 Towncar with 111,000 miles -- we were satisfied that the sales representative responded to us and did not push "either/or" -- further, trade in value marched CarMax -- we are aware of the subtleties of wholesale, retail, auction etc. More
by Lexus
Employees Worked With
Susann Nogales, Ray Matthews
February 28, 2016
EXCEPTIONAL EXPERIENCE Ray Matthews was very helpful with the purchase of my vehicle from the beginning to the end. Great service that I must tell others. Sharon Ray Matthews was very helpful with the purchase of my vehicle from the beginning to the end. Great service that I must tell others. Sharon More
by SHARRISON
Employees Worked With
Ray Matthews
February 23, 2016
The most pleasant experience After visiting several dealerships we stopped at Scalon Lexus. We were so lucky to have Ray Matthews as our sales person. We told Ray what our needs After visiting several dealerships we stopped at Scalon Lexus. We were so lucky to have Ray Matthews as our sales person. We told Ray what our needs were, he showed us what he had to fit our needs. We visited several Dealerships but none gave us the attention and time as Ray. He gave us the attention we were buying the most expensive car on lot but far from it. We were just buying a car to leave in Florida to use two to three months a year. What a pleasant experience, thanks to Ray. Bill & Faye Shehan 02/17/2016 More
by BFS
Employees Worked With
Ray Matthews
February 11, 2016
Wonderful Service from Tara Tara got me right in and left me fully satisfied. I can't wait to see her again. Very knowledgeable and understanding with the automotive industry I w Tara got me right in and left me fully satisfied. I can't wait to see her again. Very knowledgeable and understanding with the automotive industry I was truly impressed! More
by Tyler
February 04, 2016
Excellent Service across the board So happy with my new purchase and how personable Ray was throughout the entire process! He was very patient and made sure i was satisfied with every a So happy with my new purchase and how personable Ray was throughout the entire process! He was very patient and made sure i was satisfied with every aspect of my purchase More
by fitmiss7
Employees Worked With
Susann Nogales, Ray Matthews
