Scanlon Lexus of Fort Myers

Best car buying experience ever This is the eighth time I've bought a car from a dealer, but I wish all the other experiences were just like this one. This was also second time I've This is the eighth time I've bought a car from a dealer, but I wish all the other experiences were just like this one. This was also second time I've done a long-distance car purchase. What first impressed me was when I asked the Scanlon sales rep (Wagner Brenes) for detailed info about the car and installed options, instead of the vague information I received from other Lexus dealers, he sent me a copy of the actual window sticker that was on the car when it was new (so there was no guessing). Sadly I was told the car I wanted had a pending sale, but that I would be contacted if the deal fell through. Sure enough, a couple of weeks later the same car was available again and Wagner contacted me immediately. I sent my car inspector out and all went well, but there were a few issues (small door ding, a couple of hood scratches to be buffed out, mis-aligned carpet, etc.) I wanted taken care of for the agreed upon price. Everything was fixed quickly and completely to my satisfaction. For a small fee, Scanlon even took care of the California DMV paperwork, and also found an auto transport company to ship the car to me for same price and sooner than I could get it shipped on my own. Thank you Wagner Brenes and Scanlon Lexus! More

Pleasantly surprised! Car buying experiences can be more of a hassle sometimes than it is worth and this was my feeling when my wife wanted to test drive a car at Scanlon L Car buying experiences can be more of a hassle sometimes than it is worth and this was my feeling when my wife wanted to test drive a car at Scanlon Lexus. I was traveling for work so my wife went by herself and met Ken Lucas, our salesperson. She liked the car but we were skeptical whether or not we would reach an agreement on the price of the vehicle we were interested in and a fair price for our trade. After a few phone calls, Ken persuaded me to come in and promised I would leave with the car my wife wanted at the price I wanted. When I arrived at the dealership I was impressed with the facility but more so with the staff that greeted me. Normally you are swarmed by salespeople that quite frankly seem disappointed when you ask for someone but not here. I asked to speak to Ken and was offered a beverage while Ken was located.....I immediately felt comfortable. Ken introduced himself and had the car ready for me to drive and had the Sales Manager ready to look at my car. Ken was informative during the test drive about the car and discussed other options, giving me positives and negatives about the car I was driving and other similar vehicles. When we returned to the dealership my car had already been appraised and within 5-10 minutes we were at the numbers I requested. Ken then brought out Robin to work on the financing. Robin discussed options for financing and asked where I needed to be on a rate and in a short time came back with the rate I requested. I ended up buying a paint protector at a very reasonable cost from Robin and him and Ken were able to work with the Service Department on a Saturday afternoon to get it applied before I took delivery. As I said, I walked into the dealership skeptical and guarded because of previous experiences at different dealerships but Ken, Robin and the rest of the team at Scanlon left me happy and pleasantly surprised because they delivered on everything they promised. I would rate my experience with Ken and the team at Scanlon as one of my best ever car buying experiences. More

Beyond Five Stars! Ray, Marc and Susann were beyond five stars in their professionalism and customer service. They were fun, friendly, extremely knowledgeable, and made Ray, Marc and Susann were beyond five stars in their professionalism and customer service. They were fun, friendly, extremely knowledgeable, and made us feel very comfortable. It was our first visit to the dealership to test drive their convertibles. We started with a 2010 pre-owned Lexus convertible and drove out with an amazing 2014 IS250 F-Sport convertible. It is exactly as Marc described it, "Mac Daddy!". Because we made the decision to purchase so late in the afternoon Ray, Marc and Susann stayed until 8PM to finish the purchase. We can't say enough nice things about them - thank you Susann, Marc and Ray! More

Jerry wells Words cannot express how pleased I am with Marc Wozny and the entire staff of Scanlon Lexus in Ft Myers. This RX350 is the 12th car we have purchased Words cannot express how pleased I am with Marc Wozny and the entire staff of Scanlon Lexus in Ft Myers. This RX350 is the 12th car we have purchased or leased from this dealership and the experience gets better each and every time. From the greeting at the entrance to driving the vehicle off the lot.When we entered the building Mr Wozny left his office and greeted myself and my wife as soon as he spotted us in the showroom and expressed how glad he is to have us in the Lexus family. I know he is a very busy man and I was impressed by his graciousness and the warm welcome we were given. He arranged the sales price to meet our budget, assigned a new salesperson (excellent by the way), gave us a tour of the new building and in general was incredible to work with on Saturday, June 14th, 2014.The quality of the brand speaks for itself but the sales and service we get at Scanlon Lexus is far above that of any dealership I have ever used. I will be a Lexus client forever because of the quality of their staff ( and I love the cars). I must commend Lexus on their apparent path to perfection. You clearly have the right philosophy so keep it going. More

Best Dealership I have been buying cars for years. This dealership is the best I have been in. The work hard to get your business. They treat you like you are family. I have been buying cars for years. This dealership is the best I have been in. The work hard to get your business. They treat you like you are family. If you want a great deal and customer service this is the dealership to go to. More

Review of Scanlon Lexus My wife and I recently Leased a 2014 I250 Convertible. We were very pleased with our salesman Ray Matthews. He took great care in showing us the car a My wife and I recently Leased a 2014 I250 Convertible. We were very pleased with our salesman Ray Matthews. He took great care in showing us the car and helping us to acquire an excellent sale price for the Lexus. I would highly recommend both Scanlon Lexus and Mr. Matthews to anyone who is in the market for a car. In addition, we moved to Florida about 7 months ago and I had occasion to have our 2010 Lexus serviced at Scanlon. I would also like to mention that Glen Conway in the service department does an excellent job. More

They Live Up to Their Excellent Reputation I would highly recommend this dealership and the two individuals with whom I worked, Doug Cahn (internet sales) and Billy Dunn (finance). After many I would highly recommend this dealership and the two individuals with whom I worked, Doug Cahn (internet sales) and Billy Dunn (finance). After many weeks of trying to work with subpar salespeople who misrepresented the cars, failed to note that a car of interest was under contract until I visited the dealership or were not responsive, I was pleased to have the opportunity to work with Doug. I flew down twice from Atlanta to Fort Myers within 5 days to first test drive a used RX 350 and then to purchase the car. The entire experience, from negotiating price to finalizing the cash purchase, was easy and enjoyable. Doug Cahn is very experienced and customer-oriented. He is transparent and professional and goes out of his way to ensure that the entire car buying process is smooth for the customer. There was one dent and small scratch on the used car, which Doug made certain was fixed (it turned out to be a little bit more complicated than paintless dent removal). My pre-owned car looks beautiful. Billy Dunn is also very upfront and knowledgeable. The dealership is comfortable and everyone is very helpful. They invest significant resources into ensuring their used cars are in outstanding shape. My car, although it has 50k miles, has already had its 60k service, two new tires, a nav update and more. The showroom and lot is large and there is plenty from which to choose (new and pre-owned). If you are looking for a Lexus, you would do yourself a favor to contact Scanlon Lexus. They live up to their excellent reputation. More

Simply the best! This is the 3rd car I have bought from Shaun Volkmann and he is simply the best! He is highly professional and has always exceeded my expectations. Gl This is the 3rd car I have bought from Shaun Volkmann and he is simply the best! He is highly professional and has always exceeded my expectations. Glen Conway, Doug Cahn and Susann Nogales were the other team members I interacted with and they met all of my expectations. Thank you to all for a great customer experience!!! More

What an intro to professional sales crew We are quite pleased with both James Long and Robin Francis. Both were more than friendly and professional in their approach to the sale. My wife is a We are quite pleased with both James Long and Robin Francis. Both were more than friendly and professional in their approach to the sale. My wife is a critic of poor service, but could only give accolades to both. We were treated well and even got to meet with Mr. Smith who was a real gentleman. We will definitely continue to refer clients, neighbors and friends to James Long. Already back to service area for Xzilon treatment and was treated well by all. More

new car lease had a great experience with ray our salesman and susanne your business manager !!! everyone was very helpful in helping us pick out the right car f had a great experience with ray our salesman and susanne your business manager !!! everyone was very helpful in helping us pick out the right car for us. thanks again !! More