Scanlon Lexus of Fort Myers

I just picked up my fourth Lexus, an ES300h (RX350, I just picked up my fourth Lexus, an ES300h (RX350, GS300, HS250h) and third from Scanlon Lexus in Fort Myers. I have never written a review before I just picked up my fourth Lexus, an ES300h (RX350, GS300, HS250h) and third from Scanlon Lexus in Fort Myers. I have never written a review before but my entire experience was so positive I felt compelled to share it with others who may be looking for a Lexus, or any other premium car, in Southwest Florida. I pulled into Scanlon and met Raymond (Ray) Matthews III who is a "Master Certified" Sales &" Leasing Consultant. I quickly learned through conversation with Ray that he was incredibly knowledgeable and experienced with several makes and models of cars including Lexus. After asking me a few questions about my situation, newly retired, cash flow important, a positive experience with hybrids (nearly 100,000 miles on my HS250h) he showed me the new ES300h. He explained the benefits of the design features and took me for a test drive. What Ray did not know was that when I pulled into Scanlon I was on my way to complete the paperwork and take delivery of a BMW. I obviously really liked the car so asked Ray what kind of pricing he could work out with my trade. He worked with the finance team but given my newly retired status they suggested a lease. I had not leased a car since the 1980's. Ray is a very consultative oriented professional and I felt he actually worked with me and for me to get the best deal. It was difficult for me to make the phone call to the BMW dealership but despite their disappointment they were professional and gracious. It also helps that my wife greatly prefers the Lexus comfort to the BMW sportiness. I highly recommend that you call Scanlon Lexus and ask for Ray Matthews to help you in your next vehicle search. I also want to commend Susann Nogales their business manager who professionally and patiently explained all the different service options available too me. Unlike the hard sell I had experienced at other dealerships, she just helped guide me to the best decision for my situation by sharing the pros and cons of each option package. Finally, the service department at Scanlon has always been great or I would not have gone back for a third time. Anyway, I hope this helps someone else get the same positive experience I just had at Scanlon Lexus with Ray and Susann. More

My experience started via telephone with Ken Lucas, who was extremely knowledgeable and friendly. When I got to the dealership, Ken was busy with another customer but didn't want me to wait so Robin actua was extremely knowledgeable and friendly. When I got to the dealership, Ken was busy with another customer but didn't want me to wait so Robin actually took me out on the lot and walked me through the car I was interested in. He then set me up with Ray who went above and beyond to assist me. Ray was extremely knowledgeable about the vehicle, patient and most importantly not pushy or annoying! Ray stayed with me through the whole process while Ken and Robin also checked in on me. I felt very valued and taken care of. From the numbers that Ken and I discussed on the phone to my working with Ray, those numbers never changed, which was extremely refreshing.... I then met with Susann in the Busines/Finance office and she was extremely helpful and great to work with. She processed all of my paperwork and got me in my new car efficiently and again, at the numbers that we had discussed all along. All of the employees that I worked with and/or met, Ken, Ray, Robin, Susann and Denny, all were extremely professional, trustworthy, friendly and a pleasure to deal with. They truly believe in the Lexus brand and customer satisfaction. Again, this team was a breath of fresh air to deal with and will be my go-to dealer for my next vehicle! More

Tim made the whole transaction seamless. with my bus schedule he was flexible to our needs. the finance department was great. they offered options, and had the answers to all of our questions. we would schedule he was flexible to our needs. the finance department was great. they offered options, and had the answers to all of our questions. we would defiantly deal with Scanlon again with our next purchase. More

Mr. Fink was very knowledgeable about the product. He knew the vehicle inside and out (RX 350) and explained what was new, how the new items functioned and gave numerous tips on the new wi-fi system. My knew the vehicle inside and out (RX 350) and explained what was new, how the new items functioned and gave numerous tips on the new wi-fi system. My lease transaction went through smoothly and timely, and he was able to keep my monthly payments very, very close to what I had paid with my previous RX. Lastly, Mr. Fink's follow-up after I took the car home was great. I heard from him on several occasions, wanting to make sure that I was happy and whether I had questions. I would recommend him to anyone looking for a new car, in particular a Lexus, no matter what model. P.S. - This is my fifth Lexus RX! More

The staff was extremely friendly to my husband and I and did everything possible to help us find the deal that we were comfortable with. did everything possible to help us find the deal that we were comfortable with. More

An overall positive experience with knowledgeable staff at a state of the art dealership. All questions were answered without hesitation. One of the best experiences I had looking for a car. at a state of the art dealership. All questions were answered without hesitation. One of the best experiences I had looking for a car. More

Awesome experience from the time we opened the door. Fast, knowledgeable, respectful and friendly. No hassles and kept us informed about delivery. Great experience very satisfied ! Fast, knowledgeable, respectful and friendly. No hassles and kept us informed about delivery. Great experience very satisfied ! More

Ray and the Scanlon Team provided us with great service and treated us with unbelieveable trust! We purchased a 2011 ES 350 that Ray took off of the sale lot and put a hold order on the car for my wife Lin and treated us with unbelieveable trust! We purchased a 2011 ES 350 that Ray took off of the sale lot and put a hold order on the car for my wife Linda. We told Ray that we would not be able to purchase the vehicle until Aug 30th - this was on Aug. 17th! Our purchase experience was beyond any other we have been through and was facilitated soley by Ray's trust in us and his ability to identfy and hold the car we wanted until we were able to complete the cash transaction on Aug. 30th. If you are looking for a new or used Lexus go to Scanlon Lexus and ask for Ray Matthews - we promise he will take good care of you and your car needs!! Dana & Linda Coin More

The dealership was great from the facility to the friendliness, knowledge and professionalism of all the employees.We we feel that the dealership provides great service and confident they stand by bo friendliness, knowledge and professionalism of all the employees.We we feel that the dealership provides great service and confident they stand by both the manufacturer's and their stated warranty. Doug our salesman, was great working with us and primarily because of him we would go to this dealership to buy another car. Doug was easy to talk with, very knowledgeable of the car, helpful and above all professional. More

I have been dealing with Lexus of Fort Myers for over 10 years. I have had a fabulous run with the company and my new salesman, Doug Cahn has continued the excellence l that I have been used to. Scanlon Le years. I have had a fabulous run with the company and my new salesman, Doug Cahn has continued the excellence l that I have been used to. Scanlon Lexus continues to maintain its reputation. More