Scanlon Lexus of Fort Myers

I've purchased 4 or 5 vehicles from this dealership and it's a quality organization starting with the Scanlon family. Bill Smith, General Sales Manager is the most honest and capable professional in the b it's a quality organization starting with the Scanlon family. Bill Smith, General Sales Manager is the most honest and capable professional in the business, Kirsten Brancazio in sales follwed up perfectly, she was fabulous to work with and finally, Susann Nogales, Business Manager was simply put is the best business manager I've ever met. This comes from a guy who's purchased over 25 new cars and countless used vehicles at various dealerships throughout the country. I came out of a Mercedes to get back to the Scanlon family of dealerships again. Oh, and I can't wait to get to Scanlon Lexus' service department because as I remember it, I was always treated great when having my Lexus serviced. The new building on 41 is goning to be amazing and these people are all simply the best in the automotive business. More

I have worked with Denise for the last 5 years. I have always found her to be knowledgeable and very accomodating. I would definitely recommend her to anyone that is purchasing a car. She makes the car always found her to be knowledgeable and very accomodating. I would definitely recommend her to anyone that is purchasing a car. She makes the car buying experience much more tolerable. More

It was a pleasure to deal with Billy Dunn. He did everything possible to get to where we needed to be to buy our new Lexus!!! He is a down to earth guy with a great personality and a good sense of h everything possible to get to where we needed to be to buy our new Lexus!!! He is a down to earth guy with a great personality and a good sense of humor. He is an asset to the Scanlon dealer family and we would seek him out in the future and refer others to him. Karen & Ed S. More

Doug was awesome everyone I deal with at this location is always so friendly and easy to deal with. I love my new car and enjoy doing business at Scanlon Lexus. always so friendly and easy to deal with. I love my new car and enjoy doing business at Scanlon Lexus. More

***********Addendum to my previous Review: The General ***********Addendum to my previous Review: The General manager William Smith gave me a courtesy call to follow up on my experience with the dealershi ***********Addendum to my previous Review: The General manager William Smith gave me a courtesy call to follow up on my experience with the dealership. He was very nice and extremely professional. He expressed and apologized for the misunderstanding and expressed his willingness to correct the mistake. We actually had a nice long conversation. After that, I would actually consider buying a car from them again. He actually offered to give a great deal on one of their Luxurious Lexus. I have to admit, he was a very nice, courteous, honest person, not like your regular dealer sales manager and I would recommend anyone to deal with him. He would probably give you a fantastic deal on those nice cars. I wish they have another BMW 5 series that I like, I would buy it from this gentleman in heart beat. More

From the moment we walked in the door, we were greated and asked if we wanted to see anyone special. Several months ago we had stopped at Scanlon, just looking. Doug saw us and talked with us about the ne and asked if we wanted to see anyone special. Several months ago we had stopped at Scanlon, just looking. Doug saw us and talked with us about the new 2013 Lexus coming out soon. So when we were seriously thinking about one, we asked for Doug. He was busy so we waited and he came out to tell us he'd be with us shortly. We were given water and looked at other cars while waiting. We had a 2011 BMW with only 7600 miles on it that we'd be trading in. We went for a drive, all our questions were answered satisfactorly and we fell in love. The navigation, cooled seats ,comfort, and ease of driving sold us immediately. We wanted a trailor hitch added and chrome wheels and that was taken care of at a later date. Doug was very experienced and made the trade-in acceptable. I enjoy driving the Lexus as much as Roger and we could not be happiier or more satisfied with the vehicle or the friendly service at Scanlon. More

My transaction with Billy took all of 48 hours, I never left my home. I told him exactly what I wanted via telephone, told him what the Naples Lexus was offering -- he beat it and he delivered it to me th left my home. I told him exactly what I wanted via telephone, told him what the Naples Lexus was offering -- he beat it and he delivered it to me the next day. Talk about concierge service, nothing short of that! Thanks for your professionalism, and making the transaction as smooth as it was. More

I came into the Lexus dealership a year and a half ago. It was a pleasure walking into Lexus and meeting Billy Dunn. What a breath of fresh air to work with someone who didn't play the back and forth game It was a pleasure walking into Lexus and meeting Billy Dunn. What a breath of fresh air to work with someone who didn't play the back and forth game of "let me check if I can get this number down with the finance guy"! It was quick, easy and a very pleasant experience! When Billy Dunn called me to ask about getting a new Lexus, I didn't hesitate to come in. I am now on my second Lexus and loving it! And I don't want to leave out that Stephen Reeves the finance manager was also wonderful to work with. I will continue to do business and refer my friends due to the relationship with Billy Dunn! More

At first, I thought Billy Dunn was this exception in the At first, I thought Billy Dunn was this exception in the occupation of car sales. However, as I have spent more time in the dealership (getting my f At first, I thought Billy Dunn was this exception in the occupation of car sales. However, as I have spent more time in the dealership (getting my free car wash every week), I have witnessed and overheard conversations between employees and customers and I have come to the conclusion that Scanlon Lexus' corporate culture is a "customer first - always" culture and though Billy IS an exception, so too is the entire dealership! Billy represented himself, the dealership, and the car we bought with complete integrety. Everything represented has proved to be true and all of our expectations were not only met, but exceeded. Without a doubt or hesitation, we would buy another car from Billy. -Troy & Katie More

Billy's number one concern was customer satisfaction. He was not pushy at all and was straight forward during out dealings. He was so helpful I went back and purchased a second car from him. was not pushy at all and was straight forward during out dealings. He was so helpful I went back and purchased a second car from him. More