Scenic Chevrolet

Several Problems: 1) I was told that my new Silverado Several Problems: 1) I was told that my new Silverado was ready for pick-up at 2pm. on 1/17/14 I arrived at 4 pm the truck was not ready at 5 pm I Several Problems: 1) I was told that my new Silverado was ready for pick-up at 2pm. on 1/17/14 I arrived at 4 pm the truck was not ready at 5 pm I was told there was a problem the detail people had locked all the keys in the vehicle I had to give my password to ONstar in the presence of a Scenic employee, who was filling in for my sales person, finally the vehicle arrived at 5:30. 2) I was promised a full tank of gas there was less than 3/4 tank and no one was available at pickup to authorize a top off. 3) 143 miles had been driven on the vehicle since I had paid for it, ostensibly by the dealer to have a bed liner and brake controller installed in Anderson, SC. 4) When they asked me to pay for aftermarket products installed neither the sales person, nor the cashier could provide invoices for either item (Bedliner & brake controller). I was forced to pay $739.14 for these and other undisclosed items in order to take the new vehicle as they now had possession of my trade in vehicle. As of today 1/23/14 I have still not been able to get documentation on a Scenic Chevrolet invoice to show what I paid them for. 5) After driving home and getting out of the new vehicle it became evident the brake controller installed had jammed in the "On" position and the brake light had been on since I left the dealership 40 minuets earlier. 6) I telephoned my sales person the next morning (1/18) to voice my complaints and he told me the vehicle should not have been delivered as it wasn't ready. He also had no explanation for the billing snafu. I requested he give me the number for the local Chevy Rep. He replied he could not without permission from his boss. He then said he would contact his vendor first thing Monday the 1/20 and get back to me about the brake controller. 7) Today (1/23) I received an email telling me if I had any questions about the problem with the brake controller I could call line X of Anderson. It was immediately obvious Scenic had no intention to address the driving hazard posed by the sticking controller. 8) On Monday (1/20) at 5:15 I finally received a call from Mr. Smith, Mr. Jankowy"s supervisor, to "supposedly" address some of these problems. When asked if Mr. Jankowy had been related my requests he said he had but he got busy on Saturday and did not have any opportunity to call until late in the day Monday. He did offer if I drove from Fair Play to Walhalla he would top off the gas tank and he would get me the invoices I paid Scenic Chevrolet for. 9) I received two invoices the afternoon of 1/21, which were from LineX Anderson, billing Scenic Chevrolet. I did not receive any itemized invoices from Scenic Chevrolet detailing the items aforementioned. 10) As of today (1/23) I have not had use of a vehicle, capable of safely towing my 7000# capacity trailer, used for transporting a tractor and dozer used in my business. 11) Today (1/23) I telephoned Scenic at approx. 9:30 am, to talk to Mr. smith concerning these issues. He did not answer his phone so I left a message to return my call. It is now 5:15 pm and again I received no phone call. Mike Denz Sr. More

Dave Stephens took care of my tires wearing out before 10 thousand miles.Chevolet people would not help me. They gave me the run around. thousand miles.Chevolet people would not help me. They gave me the run around. More

This is not a review of Robert the service advisor. He seemed like a really nice guy and was only the bearer of bad news. I only spoke with him on the phone during the week that my truck was at Bobby Woo seemed like a really nice guy and was only the bearer of bad news. I only spoke with him on the phone during the week that my truck was at Bobby Wood Chevrolet. I had to have it towed there because the transmission was non-functional. The transmission had been repaired by another Chevy dealer 8 months and 11,000 miles earlier. I was thinking it would be a warranty item (12 months, 12,000 miles on a certified repair), but because the original repair was done 400 miles away and a chevy warranty shouldn't matter just because it's another chevy dealer doing the repair, I had my 2007 Silverado with 95,300 miles towed to Bobby Wood. It sat there for a week while Chevrolet investigated my problem. I had to pay Bobby Wood Chevrolet a $93 service fee to repeat back to me exactly what I told them over the phone, which was reverse works, and forward works if you pull it down to 1 or 2. They wanted a $600 diagnostic fee which would be in addition to the repair cost, or a rebuild would be $2,900 plus the cost of the broken parts, or a remanufactured unit for $2,800. Chevrolet offered to pay for the repair if they determined it was somehow connected to the previous repair, minus the $600 diagnostic fee. There was no guarantee that Chevrolet would cover anything after I paid the $600, and not wanting to gamble $600 on the slim chance that Chevrolet would agree to help me, I decided not to invest any more time, money or effort at Bobby Wood. They could have helped a little I'm certain. They could have done something to make me want to come back, but they didn't seem interested in doing anything other than what Chevrolet offered. I was willing to meet them half way on the repair cost since it had less than 100,000 miles on the truck, and less than 12 months or 12,000 miles since the last transmission repair. As it turns out, I had it towed to a GMC dealer about 30 miles away, who fixed the transmission for $750, gave me a loaner car while the work was being done, and apologized for my inconvenience in dealing with this issue. Where do you think I'll shop the next time I'm looking for another automobile? More

Great salesman and very friendly person was very helpful and was not pushy at all talked and let me know the price answered all questions and let me make the decision I wanted with out making me uncomfortab and was not pushy at all talked and let me know the price answered all questions and let me make the decision I wanted with out making me uncomfortable or nervous or pressured. The purchase was a great experience, love my new used ride. THANKS More

I had a warranty issue ,I have stated for the last 3 years I would not deal with GM again.Well thanks to Dave Stephens I have changed my mind. Thankyou David Underwood years I would not deal with GM again.Well thanks to Dave Stephens I have changed my mind. Thankyou David Underwood More

Purchased a used Jeep Wrangler from Bobby Woods Chevrolet. I was pleased with the transaction from start to finish. Both Scott Nichols and Doug Gillespie were very helpful and went beyond expect Chevrolet. I was pleased with the transaction from start to finish. Both Scott Nichols and Doug Gillespie were very helpful and went beyond expectation during the sale. I have used Bobby Woods since 1997 and our family has bought Chevy's and had great service. This is the first time I purchased a used vehicle and not a Chevrolet, yet I feel confident Bobby Woods will back any vehicle they sale. Thanks for such a great experience! More

Scott was a great salesman. Was not pushy at all, just up front and honest. The dealership gave us $3000 more on our trade than others had quoted us, and gave us the best price on the new car we could fi up front and honest. The dealership gave us $3000 more on our trade than others had quoted us, and gave us the best price on the new car we could find. Great car buying experience overall. More

Today, I called for a service appointment on a moment's notice. Cathy Whiten worked me in and got two poeple on my car to get me out before school let out so I could pick up my grandchildren from school a notice. Cathy Whiten worked me in and got two poeple on my car to get me out before school let out so I could pick up my grandchildren from school and my husband could get out of town on an unscheduled trip. I was in and out in no time and I really appreciated the attention to my needs. This was only the second time I had had my Equinox serviced, and they really don't know me, but went out of their way to help me out. I appreciated the help! More

This was the best car buying experience I have had. No gimmicks or tricks. The salesman was very helpful, but not pushy. I am ready to go back and buy another car! gimmicks or tricks. The salesman was very helpful, but not pushy. I am ready to go back and buy another car! More