Back

Schaller Subaru

Berlin, CT

not yet
rated
270 Reviews

34 Frontage Rd

Berlin, CT

06037

Directions

By Type

Showing 270 reviews

October 07, 2019

The way it should be Schaller Subaru should be proud of those employees assigned to deal with potential customers. As a walk in with no Subaru experience we were delighte More

by ncolsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Fantozzi, Nick Hurley
October 03, 2019

So friendly and so very easy! Buying a new car is a daunting experience in itself, Dan at Schaller Subaru made it an enjoyable one. I love my new(used)car. Thank you! More

by robertlaramie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Walker
September 28, 2019

Great Experience Nadine and Kevin were great in helping Bryan and I get the suv we loved. There were a couple of hiccups on our end and they did everything they could More

by Nicki Carpenter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg helped with taking our picture. Especially when I asked him to do a few. , Kevin Savage, Nadine Mezzano, Greg Zmarlicki
September 26, 2019

Great Experience! Very Pleasant dealing with Nick to purchase a car from Schaller Subaru, the whole process was quick, efficient and Nick was very professional and frie More

by Lisa Lennehan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Hurley
September 17, 2019

Excellent! Nick did an exceptional job with making this sale as smooth as possible. He made us laugh all in all I would do this all over again with Schaller More

by w.rivera1988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Savage, Nick Hurley
September 14, 2019

Amazing Experience Easy and Fast I’m very satisfied and happy with the Dealer and the team that took care of me. Nick and Kevin made this process easy and very convenient. The custome More

by Jose Carmona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Savage, Nick Hurley
September 03, 2019

Smooth and Informative Sales Process Schaller Subaru was able to get me the car I wanted for a reasonable price, unlike some other local dealers. I’m super happy about my purchase and hop More

by dtrepanier4684
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Walker
July 30, 2019

Mis-understanding I returned a low mileage, leased Subaru and purchased a used Hybrid which is a great used car. We had some bumps along the way but both Marc Fantozzi, More

by Spryguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Giordano, Marc Fantozzi, Christina Mitchell, Lisa Samenfink
July 27, 2019

I would recommend this place Why Subaru? Firstible I would like to say about grate people at that friendly store. The choice of product is huge. The agent which helped us was so h More

by myhailomm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Mitchell, Kevin Savage
July 18, 2019

Owner was completely not empathetic Fist and foremost the SUV I bought was way over priced for the age and miles for that type of SUV. The salesman didn't even show me any other options More

by Good guy 009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Chase, Nick Hurley
Jul 26, 2019 -

Schaller Subaru responded

The dealership has apologized to this customer multiple times for his version of what happened when he entered the dealership service drive, by phone, e-mail and in responses to several other reviews left using various screenames. The facts are: The customer insists we took no action against the employee when there is absolutely no way he could know whether we did or not. The customer stated that his reviews would remain online unless we made certain financial consessions which we chose not to do. The person he gave the 1 star rating to in this review is not a service employee and does not even work in this building. Once again, we do apologize if an employee acted unprofessionally or in a manner that you found aggressive or unnerving, this is certainly not acceptable nor is it condoned.