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Schaumburg Honda Automobiles

Schaumburg, IL

Overview
Reviews
Vehicles
4.8
2,899 Reviews
Call Dealership (847) 380-9852
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750 E Golf Road

Schaumburg, IL

60173

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Showing 2,899 reviews

October 31, 2021

They listed a car on their website with about 8000 miles on it. I called to discuss price, trade in, etc. After working out deal terms, they let me know (surprise!) that the car actually had 12000 miles on More

by hockeystar7
Recommend Dealer
No
Employees Worked With
Kyle Rome
Report | Print
Nov 15, 2021 -

Schaumburg Honda Automobiles responded

The Acura MDX you inquired about was being driven by an executive manager. Due to the new car inventory shortage they are all driving used cars. We explained this to you before we finalized the deal. We called you before you came in. We made you aware of the mileage as soon as we found out the difference and offered a price reduction for the additional mileage before you came to the dealership. We list all our cars online with full carfax and work performed on them at the dealership to be as transparent about our cars as possible. If you have any questions you may reach out to me, Matt Ashford, GM of the store.

Nov 15, 2021 -

hockeystar7 responded

It is accurate that I received several calls once the large mileage discrepancy was disclosed, with competing explanations as to what happened. None of these explanations were credible, and all of these discussions occurred AFTER I specifically asked if there was anything else to disclose about the car. So, the timing and the fact that it was an OVER 4000 mile difference (50% off) led me to do business elsewhere. If it was 200 miles, no big deal --- but I don't believe for a second that a manager put 4000+ miles on this car in roughly 2 weeks. Something else is going on here, and I want no part of it.

Nov 16, 2021 -

Schaumburg Honda Automobiles responded

We understood your decision not to buy and arent trying to change what happened. It is completely your right to believe what you want. Thank you again for the opportunity and sorry it didnt work out.

October 31, 2021

Sales and finance personnel were very efficient at taking care of the paperwork in a timely fashion. More

by G.VANERIO930
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Graeff, Matt Ashford, Robert Sheaffer
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Oct 31, 2021 -

Schaumburg Honda Automobiles responded

We are very happy to have provided you with such a positive experience working with Gary, Robert and Matt! We sincerely value your business and look forward to your next visit.

October 30, 2021

Staff was very friendly and easy to work with. Love my new 2022 Honda CRV! More

by PB4FAMILY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Kioutas, Chris Rowe
Report | Print
Oct 31, 2021 -

Schaumburg Honda Automobiles responded

Here at Schaumburg Honda Automobiles, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. Congratulations on your new 2022 Honda CRV! We appreciate your review!

October 29, 2021

Reliable!!!!they really care about their consumers and they're trust worthy. I’m enjoying my car More

by Blessingadebanwo51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stela Sonic
Report | Print
Oct 31, 2021 -

Schaumburg Honda Automobiles responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 29, 2021

Very polite and professional. Was a long process, but well worth it when I went home with the car I wanted! More

by Sydney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Yang, Kyle Ferrentino
Report | Print
Oct 31, 2021 -

Schaumburg Honda Automobiles responded

Sydney, Thank you so much for choosing Schaumburg Honda Automobiles! Congrats on your new purchase, and let us know if we can be of any more assistance!

October 26, 2021

Nice staff they made the buying process hassle free and an enjoyable moment and not some obligation More

by BSROUBEK21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Graeff
Report | Print
Oct 26, 2021 -

Schaumburg Honda Automobiles responded

It's fantastic to hear that Gary provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Schaumburg Honda Automobiles!

October 22, 2021

Easy to buy. Great customer service. Relatable. Efficient. Honest and direct. Would recommend others and would go back myself. More

by rustykucher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Graeff
Report | Print
Oct 24, 2021 -

Schaumburg Honda Automobiles responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 21, 2021

Knowing that the vehicle had been serviced and passed the dealer inspection gave my wife the peace of mind to proceed with the purchase. More

by M.LBIRK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Griffin
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Oct 21, 2021 -

Schaumburg Honda Automobiles responded

Thanks for your feedback on your recent visit to Schaumburg Honda Automobiles. I'm glad to hear that we were able to assist you and that you had such a positive experience.

October 19, 2021

Amazing! Mike is very professional and knowledgeable. He has excellent customer service skills and made the whole experience easy going. I am very thankful he was in the store today and was able to take car More

by Elena
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Kioutas, Mike Pastukh, Mike Gargano
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Oct 19, 2021 -

Schaumburg Honda Automobiles responded

Elena, Thanks for sharing your thoughts about your experience working with Mike here at Schaumburg Honda Automobiles. We appreciate your business and hope to see you again soon!

October 15, 2021

Mr Mike is awesome guy and very knowledgable and he will support all your queries on time. Thank you Mike More

by Akashish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Kioutas, Mike Yang
Report | Print
Oct 15, 2021 -

Schaumburg Honda Automobiles responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

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