Schaumburg Honda Automobiles

Tyler G was great at getting the car I wanted and answered all my questions that I had. I will definitely get another car from him again. answered all my questions that I had. I will definitely get another car from him again. More

Bought 2018 pilot from them on May 27th 2021. Took two months to receive title. Advertised as CPO car. Purchased as CPO car. Tires were worn down to 2/32 at 27k miles. Had to purchase new tires. Had to ha months to receive title. Advertised as CPO car. Purchased as CPO car. Tires were worn down to 2/32 at 27k miles. Had to purchase new tires. Had to have brakes resurfaced at 27905miles. A second operational key not provided by dealer and had to be purchased by me. all in all over 20 calls were made to fix the above situation and all calls were ignored. Checked the 182 point inspection sheet and found many items we're not done on this vehicle although I just received from Honda a CPR certification card. Service from this dealer is so far below expectations of Honda, this being my 5th Honda, I am extremely disappointed and would not recommend anybody purchase a vehicle from them Schaumburg Honda. Inexcusable and very disappointing. More

I love going to the Schaumburg Honda. My family and I have been going here many years. Great people and they were very helpful! Thanks! have been going here many years. Great people and they were very helpful! Thanks! More

Belen was very knowledgeable and courteous. She gave me the best service.Belen made me feel comfortable and helped in the sales and after sales process. the best service.Belen made me feel comfortable and helped in the sales and after sales process. More

I have purchased 10 Honda products over the last 40 years. Love the cars. I have to say that this has been the most disappointing purchase experience I have had with Honda in those 40 years. The dealer years. Love the cars. I have to say that this has been the most disappointing purchase experience I have had with Honda in those 40 years. The dealership had me wait an inordinate amount of time in order to meet with the finance personnel even though I had called the dealership to indicate that I would be coming in to make the purchase, As I was waiting I asked the sales manager if they would remember to take the tollway transponder out of the car I was trading and put it in the new vehicle. He indicated that they would. After completing the finance portion of the acquisition I was taken to the car. I expected someone to take me through the set up of the car, review the electronics, navigation, phone pairing, etc. as I was promised during the purchase phase. But now was told that I would have to come back to the dealership for this to occur as no-one could help me. After getting home I realized that they had not removed the tollway transponder from the trade-in. I called the dealership the next day and told them I was coming in to pick it up. Upon arrival, an hour later, they did not have it again and kept me waiting until they could find it. Someone, with minimal knowledge of the vehicle, attempted to take me through the set up process. I did better on my own with the owners manual. I would think twice about dealing with Schaumburg Honda. More

The sales staff led by Chung and Mike V made the buying process for my sons first car seemless. The were very informative and made his decision easy process for my sons first car seemless. The were very informative and made his decision easy More

Stela was really helpful to us and answered all our questions patiently. We would love to work with her again in the future! Thank you questions patiently. We would love to work with her again in the future! Thank you More

Clean, good service and attentive to people”s needs. Friendly sales people and financing specialists. Willing to do their best to help people buy a car. Friendly sales people and financing specialists. Willing to do their best to help people buy a car. More

Albert is such a pleasure to work with! Very nice and thoughtful couldn’t recommend another service writer! thoughtful couldn’t recommend another service writer! More

Note: This review was taken down per request of Schaumburg Honda, in resolution for a bait-and-switch. Below is the original review, and now that more has come to light two months later, I would Schaumburg Honda, in resolution for a bait-and-switch. Below is the original review, and now that more has come to light two months later, I would like to share some information with fellow consumers in the market for a vehicle. This specifically pertains to a New vehicle, but the same scamming can happen to a used or certified pre-owned as well. If your car window side sticker states a dealer installed Xzilion, it is inaccurate, and the warranty is not honored. I went in to get a spot checked out on my paint, and Mike (Mykhaylo) Pastukh stated that I did not pay for the package. Truthfully I was never asked to purchase the package, or shown a line for dealer installed options. I instead was charged a Smart Driver as well as Smart Identity packages, to which was never agreed upon at time of sale. DO NOT ACCEPT THESE CHARGES! One is for replacement keys at a cost of $985 (I was told by finance it was a free service from Bob Rohrman and to simply sign to acknowledge that I understood the FREE package). The Smart Identity I was told was FREE and included with the purchase of the vehicle through Rohrman, at a cost of $349. Please as a caution, DOUBLE CHECK DOCUMENTS THAT SAY ACCEPT OR REJECT AGREEMENT! I reached out to their GM Matt Ashford at least 4 times previously, no reply. Here is the original review, I previously rated this dealership a 5-star rating, per request of my salesman, but now that I caught their discrepancy of my purchase, I have to lower my rating to the worst experience. I walked into this dealership asking to check out the 2021 New Honda HR-V’s available, and was helped promptly by Tyler Griffin. Keep in mind, Tyler is 4 days fresh into the gig, and hasn’t sold a single car until my purchase today. He checks out the stock of 2021 HR-V’s as we sit in his office, and then head outside to test drive the car. I cannot tell you exactly when the discrepancy happened, but this may have been the start to it. We go on a test drive and I enjoy the car a lot. While on the test drive, I asked about the current offer for $0 down, 0% APR for 60 months, because the 2021 models qualified. He said promptly “that offer expired”, so I thought nothing about it, taking his word for it. When going back inside, we start negotiations. They quoted me an out the door of $31k, and for a vehicle with a sticker price of $26.6k, I didn’t find that to be a respectful offer at all. Eventually getting them down to $27.5k out the door, I wanted that last $500 off to make the cost out the door $27k. I was told that they could not make the deal, so I kindly shook hands with the 2 sales floor gentlemen and walked out. I was stopped in the parking lot getting into my car by Tyler Griffin, my salesman, that they would make the deal for $27k out the door. Keep in mind, the negotiation was being set on a 2021 model, noted by the main sales associate when he said “I can’t go that low on a model I’ve only had on the lot for about a year”, the 2022 models are set to drop this summer/fall, so this proclamation signifies the year of the vehicle even more. After signing all the papers, I was promised by Tyler the ability to leave my new car on the lot until I could bring someone else to come pick up the car with me. Sales associates once again said that wasn’t true, and I would have to take the car off the lot and park it at Bob Rohrman University across the street so it wasn’t on the lot. Getting home, I realized a huge discrepancy, the model car I signed for was a 2020…I did not verbally agree to even checking out a 2020 model. I was set on a 2021 model, and negotiated with the model year of 2021 in mind. I called to have this situation rectified, and was told that they can do a 2021 for $1,500 more than the $27k, because of the “confusion”. I am assuming it was a large bate-and-switch tactic, because of the fact that 2020 was never mentioned at time of test drive, sale, or finance write up. I agreed to a purchase of a 2021 model, and ended up with a 2020. Trust was broken today Schaumburg Honda. More