Schaumburg Honda Automobiles

The best experience I've ever had. Superb customer service from start to finish! I would buy from them again and definitely recommend them to everyone! service from start to finish! I would buy from them again and definitely recommend them to everyone! More

Thank you for making the car buying experience a great one! Found what I was looking for and they made the monthly payment work into my budget! Would Highly Recommend! ⭐️Julie Jones is awesome⭐️ one! Found what I was looking for and they made the monthly payment work into my budget! Would Highly Recommend! ⭐️Julie Jones is awesome⭐️ More

Dealership went great. it was a long process on getting it done, but left happy with the car I wanted. they taught me everything about the car. it done, but left happy with the car I wanted. they taught me everything about the car. More

It was a great experience working with lore lie brady. She is totally professional and very nice to work with. Her customer service is second to none. She is totally professional and very nice to work with. Her customer service is second to none. More

Great overall experience purchasing a vehicle. I wish I was told I would have to wait for my leather to come in and I wish I had gotten a call back about it. I had to call the service center to find out wh was told I would have to wait for my leather to come in and I wish I had gotten a call back about it. I had to call the service center to find out why it had not been scheduled yet. Other than that though my grandmother, partner and I were treated with the upmost respect by Sean and Lorelei. I would definitely recommend them in the future. More

Kyle Rome is a great member of your staff. I Would most definitely recommend this dealership to a friend, family member or co-worker. Thank you definitely recommend this dealership to a friend, family member or co-worker. Thank you More

We had a few bad experiences with our purchase of our CRV We had to take license plates off our trade in Pilot and Sonata ourselves. Our salesperson was very new. We feel you need to have a trainer wi CRV We had to take license plates off our trade in Pilot and Sonata ourselves. Our salesperson was very new. We feel you need to have a trainer with new people. I received an email from different sales person after we bought car saying they had perks for maintenance and mats? We bought our mats. Got text from parts for spare tire. Came to pick it up not ready ? Never got call from sales person . More

Very good overall experience. Almost like a luxury brand car dealer. Very professional staff. Clean building. Very careful and respectful with COVID issues and concerns. car dealer. Very professional staff. Clean building. Very careful and respectful with COVID issues and concerns. More

Avoid this dealership. Sales are unfriendly and do not understand the products being sold. Managers are worthless and told me to get an attorney. Do not buy a vehicle here. Go to a different Honda dealer understand the products being sold. Managers are worthless and told me to get an attorney. Do not buy a vehicle here. Go to a different Honda dealer to save you time and money. More

Avoid this place at all costs. They will dangle a few dollars savings up front but this is to hide their arrogance and incompetence if you require any service after the sale – including warranty work! W dollars savings up front but this is to hide their arrogance and incompetence if you require any service after the sale – including warranty work! We will never again buy anything from Schaumburg Honda or any Rohrman dealership. Made on-line appointment to have the heater fixed in a new Honda Pilot because it only pushed cold air into the cabin in spite of the engine being completely warmed up. In spite of making an on-line appointment, Kelly the Service Advisor stated that he did not see my appointment and that he was too busy to fit me in that day. He continued by complaining that their systems never communicate and that this happens all the time. I showed him my on-line appointment confirmation and informed him that I took the day off of work to have this warranty work done. Although surly he finally agreed he would try to squeeze my SUV in. A couple of hours later he called and verified that the heater was only able to deliver ‘heated’ air at 28°F but explained that he considers this normal. He blamed it on that it was cold outside - imagine that, expecting a heater to work during cold weather? Brought it back a 2nd time for the same issue. This time they brought the vehicle into the heated shop so that they could claim the heater was functioning ‘normal’. They again blamed it on the weather being cold outside – sorry Rohrman Honda but I don’t need to use the heater while the vehicle is parked in a heated garage. Nothing but pathetic excuses to try avoid doing warranty work. The only humor was when leaving they gave me an envelope with someone else’s keys in it. Talking about complete incompetence! In order to avoid a negative BBB rating they claimed a district service rep would contact me but they needed to fill this position first. This was 16 months ago and still no response. Perhaps it takes a long time to hire good people these days. Since then I have sent emails and even certified US mail to his dealership - still no response. All the negative reviews about Rohrman Honda are true - they are incompetent, arrogant and unresponsive. Do not spend your hard-earned money at Rohrman Schaumburg Honda. More