Schaumburg Honda Automobiles

Had to wait 45 mins to be seen after I made a service appointment a couple days before visiting. What’s the point of even making a appointment? Waiting Room is DISGUSTING, the walk way to the customer wa appointment a couple days before visiting. What’s the point of even making a appointment? Waiting Room is DISGUSTING, the walk way to the customer waiting room is CREEPY and the level of customer service is POOR. Granted that I didn’t have to pay for anything (I was getting a recall fixed) the level of customer service could of been SO MUCH BETTER. I know for a fact that there are BETTER Honda Service departments out there when compared to this one! Do yourself a favor - go elsewhere! More

Service tech, Lance, was courteous and very knowledgeable. He explained the problem and the car was fixed correctly for the cost he quoted. There were no surprises, knowledgeable. He explained the problem and the car was fixed correctly for the cost he quoted. There were no surprises, More

Another pleasant experience at Schaumburg Honda. The Service Department staff is very pleasant, good listeners, and accommodating. I worked with David and Anthony, and both are very knowledgeable. Car w Service Department staff is very pleasant, good listeners, and accommodating. I worked with David and Anthony, and both are very knowledgeable. Car was completed in time frame pro.ised. Thanks More

Process was a little slow however the end result was great. I was happy with the purchase and I got a great deal after all. great. I was happy with the purchase and I got a great deal after all. More

Nice Staff, But Too Many Issues The few staff members I dealt with were very pleasant (one gold star just for that), but there were so many issues with the service. They've gone to a The few staff members I dealt with were very pleasant (one gold star just for that), but there were so many issues with the service. They've gone to a new computerized system when you drop your car off for service, and it wasn't working like it should. It was slow and kept giving false error messages. I had dropped my car off early (7:30 am), so I'd get out sooner instead of spending my whole day at the dealer. I spent almost 5 hours waiting on basic service (I was getting my car ready for winter). Thank God I had their service coupons because this dealer will price gouge on all services. For example, according to most car websites, the average transmission flush (including putting in new transmission fluid) costs around $50-$80 including parts and labor (not counting tax). Schaumburg Honda charges roughly $213 for the same thing with parts and labor (not counting tax). In all, I ended up spending almost $1,000 just to get my car ready for winter (oil change, tire rotation and realignment, brake and transmission fluid, and multi-point inspection). Having read reviews elsewhere, I can see why so many people are complaining about their service department. More

Very pleasant to deal with. Great information for what I need in future will come back for all my maintenance. Nice waiting area for guest to deal with. Great information for what I need in future will come back for all my maintenance. Nice waiting area for guest More

Worst service We were looking for vehicle in August , the internet guy called and said we will match the price or even lower. From the time we walked in , the inter We were looking for vehicle in August , the internet guy called and said we will match the price or even lower. From the time we walked in , the internet guy changed his attitude. The sales person Daniel was excellent. But the manager Kurt Williams was absolutely rude, unethical, biased person. He walked out on us. This dealers are a big cheaters and I will never recommend them for anyone. If you don’t know how dealers are then you will fall for their lies. Disgusting manager More

Fabulous Service We have been customers of Schaumburg Honda for many years. While we have always been happy with the Service Department, we are usually lucky enough to We have been customers of Schaumburg Honda for many years. While we have always been happy with the Service Department, we are usually lucky enough to deal with Kelly Novaczyk. Over the years, Kelly has shown a real concern for his customers and has incredible knowledge and instincts to figure out what is causing an issue with a car. He is a big part of the reason we keep returning to the dealership! More

Great Experience it Was a pleasure working with Rick and Kurt. They both made the whole process easy. We told them what we wanted and they provided. That’s why we are it Was a pleasure working with Rick and Kurt. They both made the whole process easy. We told them what we wanted and they provided. That’s why we are repeat customers. Great job! Keep up the good work! More

long Trip Got up @ three thirty to fly in to Chicago. Told me I had an eight o’clock appointment. They made us wait and wait and wait. Didn’t offer coffee or wa Got up @ three thirty to fly in to Chicago. Told me I had an eight o’clock appointment. They made us wait and wait and wait. Didn’t offer coffee or water. Finally got in to sign papers. Herded is like cattle. No real appreciation for buying a car from them. Asked a couple of questions which he told me had to deal with used car manager. He never came out. Had an eight hour drive home so left. I’m sure that’s what they were waiting for me to do. Eric was the only one that was nice to us. If it wasn’t for him I wouldn’t give them three stars. More