Schaumburg Honda Automobiles

Great I was a little disappointed that after spending a substantial amount of money to repair my car the least that could be done is to get it washed. I was a little disappointed that after spending a substantial amount of money to repair my car the least that could be done is to get it washed. More

Cheating and wrong Information Salesman talks everything good over phone but during finalization he says i havent given anything in writing so i will not honour. Even after i say i Salesman talks everything good over phone but during finalization he says i havent given anything in writing so i will not honour. Even after i say i dont need finance and gave a cheque for vehicle, they will get your SSN and say this is for information and legal check, but will do a credit check for the financing. During vehicle registration i asked for a personalized plate, they mentioned we cannot do it go to DMV they will deduct the amount which you paid here and only the balance you will pay there which is wrong, i have to pay twice the registration charges for the personalized plate. I will not recommend Schaumburg honda to anybody. More

Worst experience ever!!! Worst customer service!!! VERY POOR SERVICE... Had to bring several times what was supposed to be a brand new car without any problem. As of that date, my brand new car was not VERY POOR SERVICE... Had to bring several times what was supposed to be a brand new car without any problem. As of that date, my brand new car was not fixed. Steve farmandi (service manager) & Jason were very incompetent and very unprofessional with no knowledge at all. They messed up with my car several time...They really are a joke... Apparently, I am not the first one complaining about it. I had to sell back my car to them just few month after I bought it and lose lots of money. Daniel Salome (sales associate) very pushy and aggressive, was a thief and screwed me on the sale. Apparently I am not the first one who complaining either... Think twice before going there again!!! Even better never put a foot there again... I am going to bring that further up because I lost too much money! They should fired some of sales associate like Daniel SAlome who has no knowledge at all, maybe it's why he only sold 12 cars for the 50 days... He's a thief and try to screw his customers... I wish the General MAnager knew what's going on on his site... More

Always great! Kelly is the best Service Advisor! Super responsive and he never takes advantage of me. Great guy and grear dealership. I have bought and serviced sev Kelly is the best Service Advisor! Super responsive and he never takes advantage of me. Great guy and grear dealership. I have bought and serviced several cars there, and would come back again. More

This is the 2nd car I have purchased from Schaumburg Honda I worked with Don Dunning and he was great. The day I bought my car I had my 12 year old with me and Don made the purchase painless. My son had a grea I worked with Don Dunning and he was great. The day I bought my car I had my 12 year old with me and Don made the purchase painless. My son had a great time buying his first car. I also appreciated the online connection prior to coming in to test drive. I did all my research online and Don was respectful with emailing times that worked for him in advance so once I got to the dealership the entire process was under 3 hours. More

Helpful salesman Dimitar made my car trade-in process easier than expected. That’s how car buying should be, He knows his numbers and gets straight to the point. thank Dimitar made my car trade-in process easier than expected. That’s how car buying should be, He knows his numbers and gets straight to the point. thanks for your help Dimitar. Would recommend to anyone looking to buy a Honda. More

Walter district manager very unprofessional & disrespectful I purchased a brand new car July 2017, since day one my car was making very loud cracking sound while I am driving. Its coming somewhere from the dash I purchased a brand new car July 2017, since day one my car was making very loud cracking sound while I am driving. Its coming somewhere from the dashboard with a buzzing sound coming from my radio. As of today, they are unable to fix it by keeping telling me they don't know from where in the dashboard its coming from. And by telling me they don't want to touch it anymore just to make sure its not going to happen somewhere else on the dashboard. Steve the service manager and his service advisor Jason cannot fix it and doesn't know how to fix it. I am very disappointed and unhappy because I spent lot of money on it. Walter district manager (office in California) for 9 years is very unprofessional by always answering me I cannot do anything for you and you have to keep driving this car like that. (WEIRD ANSWER BY TRYING TO GIVE ADVISE) Even without testing my car or listen the recording of that problem. I had to take this matter further. I am a CPA with a Law degree too and manage a very big company. I will have fired an employee like that based on his low experience. When I picked up my car last week after bring it over 20 times since I bought it. I think I had way more loaners cars than I ever got in my entire life. The problem still there with on top of it they cracked my dashboard panel trim by the steering wheel. Insane. Very poor service. Good luck people with the Schamburg Honda. I am not the first one complaining about them apparently. They really are a joke and not honest at all.. More

Repair for 2004 Honda Civic The service representative was very patient in explaining in detail exactly what was going on with my car and what was needed to fix it. I received a The service representative was very patient in explaining in detail exactly what was going on with my car and what was needed to fix it. I received a discount on the repair. More

Dealers are so overpriced When I purchased the car they told me it had a 5 year warranty and now they said it’s 3. Everything is so overpriced and the car wasn’t ready when the When I purchased the car they told me it had a 5 year warranty and now they said it’s 3. Everything is so overpriced and the car wasn’t ready when they left me a voicemail saying it was ready for pick up More

Service for car concerns and oil change Car was brought in for some service concerns and an oil change. I was shocked to see that a Honda dealership doesn’t check the brakes on a Honda car Car was brought in for some service concerns and an oil change. I was shocked to see that a Honda dealership doesn’t check the brakes on a Honda car as a courtesy when you have service completed at the place your car is being serviced at. Also no updated sticker in the window for follow up oil change reminder- still had the old dealerships service reminder info on my window. If that was forgotten about what else was forgotten with my service? Customer service seemed great but when you put it all together it was an overall bad customer experience. More