Schaumburg Honda Automobiles

Unfriendly, unprofessional service center I purchased a 2014 new car from this dealership. The buying experience was wonderful and if you are in the market, please visit Andre, who was grea I purchased a 2014 new car from this dealership. The buying experience was wonderful and if you are in the market, please visit Andre, who was great. This review is purely based upon my first experience with "service". I purchased a demo that had a door dent on the side door, the deal when I bought the car was for them to fix it, no problem. I brought it in on an appointment. Upon entering service, you are not greeted by the multiple people working there. When I was finally noticed, I was checked in and given my loaner. I was told I would be called the next business day by 1 or 2 pm to be instructed when my car would be ready. I explained that it was fine, as I work far from the dealership and would probably not be done with work until at least 4. Fast forward to the next day. I am on my way home from work, 430pm, or so. I still hav not received a phone call as to the status of my car. My husband called me to inquire about the car status and I explained that I did not have the number to call iservice in my phone. He offered to call. After a few minutes, my husband called me back and told me that the car was ready and the service tech he spoke to said that he told me that he wouldn't call, just to come get it when I was done with work. Untrue, but whatever. Not ten minutes later, I received a phone call from the same tech my husband spoke to. He was calling to let me know my car was finished and ready. Hmmm...? Arriving at the dealer, same thing, tons of employees, no one acknowledges you. When someone finally came up to me, I was told that yea, the car was ready, and they pointed in the general vicinity of the cashiers office. Great customer service. Boo. The cashier had me sign some paperwork and told me my car would be brought up. I stood outside waiting. My car was driven up from the back, completely dirty and dusty and must have been parked under a tree that housed a family of berry eating birds. It was covered in crap. The only area that was free of dirt was the two foot square that they had to work on for the dent removal. The "gentleman" that brought up the car never made eye contact with me, never verified that I was waiting for that car. He just got out of my car, left the door opened and ran back inside. I know your busy, but a thank you would have been nice. I got in and started driving home. I noticed In the paperwork I received that day, I had a card that said if your are not completely satisfied to let us know. That they would be following up with an online survey of my experience. So I called and asked to speak with the service manager. After an extended wait, he got on the phone. I explained my experience. His excuse about the dirty car, was that the dent was fixed by an outside company. Excuse me? How is that an excuse? He said if I was still in the area I could bring it back. Yes because I want to drive more in traffic to get my car a wash that it should have had anyway. Next I explained the rude service I received. He condescendingly told me that from now on " of course" he would have his employees say thank you. Never an apology, never a sincere word spoken. AND I still have never received that survey. Run from this service department, don't walk. More

Happy Honda Shelley made my shopping and purchase experience worth the 40 minute drive out there. Shelley explained and demonstrated everything I needed to know a Shelley made my shopping and purchase experience worth the 40 minute drive out there. Shelley explained and demonstrated everything I needed to know about the car I was interested in. Shelley responded to all my emails and requests. Thanks! More

I recently received a job promotion and needed a car to commute to work. I had never purchased a car before so i was very nervous about the whole process. Shelley Downs helped me out and put my mind at eas commute to work. I had never purchased a car before so i was very nervous about the whole process. Shelley Downs helped me out and put my mind at ease. She was very patient with me during the test drive when i had a million different questions about all the technology features the 2013 Honda Civic offered. She was also very knowledgeable about the rest of the features of the civic especially in regards to gas mileage which was also important to me. Once i decided that the Civic was the right car for me it was time to talk money. I had a pretty tight budget but Shelley was able to work it out so the monthly payments fit into my price range. Then the final decision came and it took me about 45 minutes going back and forth if i should buy it or not. She didn't make me feel pressured during this time and helped assure this was the perfect car for me. I couldn't bring the car home that night because of an issue with car insurance. She then offered to have the car delivered to my work the next day! Everyone i encountered at the dealership was great! In the end I got the Civic and i couldn't be happier ! More

We're returning customers and happy with our CRV's. Our salesman Mike Lis was very helpful and friendly. We like Bob Rohrman Honda and it's service center! CRV's. Our salesman Mike Lis was very helpful and friendly. We like Bob Rohrman Honda and it's service center! More

After looking for a specific Honda Odyssey near the end of the year (Touring Elite, certain color, certain interior) at 3 other dealerships near our home, we called Honda of Schaumburg and talked to Mike. of the year (Touring Elite, certain color, certain interior) at 3 other dealerships near our home, we called Honda of Schaumburg and talked to Mike. While others had failed to locate or even follow up, within a few hours Mike Lis had confirmed a fair price, confirmed he could locate the car, and made sure it would be delivered on time (ordered on Friday, delivery on Monday). We arrived at the dealership, looked at the car, and completed the trade on our current vehicle, all in a very short period of time. Mike made sure things were organized and ready to go for us, and even followed up a few days after the sale to make sure we had what we needed as he knew we were making a 10 hour trip a couple of days after taking delivery. All in all, a very positive experience. More

I just bought a 2014 Accord from Mike Lis and was very happy with my overall experience! Mike is a great guy and very straightforward and honest. He took the time to explain all the different vehicles and happy with my overall experience! Mike is a great guy and very straightforward and honest. He took the time to explain all the different vehicles and helped me work out the financing and answer all my questions. I was so happy with my experience I brought my mom in and Mike set her up in a civic lease! Mike is a great salesman and I would recommend him to anyone looking for a new Honda! More

She was exceptional. Funny, explained things in a way i felt very comfortable with. Buying my first car you want someone to do that. Great personality, understood what i could afford and tried to keep me w felt very comfortable with. Buying my first car you want someone to do that. Great personality, understood what i could afford and tried to keep me within my price range. Great sales gal!! More

We have had a long relationship with this dealership and it is all due to the service, top to bottom. We bought an Accord EX-L V6 in 2008 and had all of the maintenance done there. Today we purchased a 20 it is all due to the service, top to bottom. We bought an Accord EX-L V6 in 2008 and had all of the maintenance done there. Today we purchased a 2014 Odyssey EX-L and had another great experience. We live in Oak Park, and before venturing to Schaumburg we tried to purchase cars closer to home on both occasions. Each time we were met by rude, incompetent, and/or pushy sales people. I really do not have time for nonsense, and I have never had any problems at this dealership. I walked into the showroom and was instantly greeted by a saleswoman Shelley Downs. I knew what car I wanted and had a pretty good idea of what I wanted to pay and receive for my trade-in. Shelley and I had a great conversation about all of that, and some other unrelated things; it could not have been a more pleasant and unpressurized transaction. Not only did we get what we wanted, but we feel good about our decision to return. Inconvenient as it may be for us, it has always been worth the trip. Shelley ensured that we will return with her professional and patient service. She did what she needed to do to get the deal done, and we could not be happier. It truly was a pleasure doing business with her. Stated simply, I could not giver her a higher recommendation as a satisfied customer. More

I'm giving this dealership 5 stars, because they earned it! Shelley was my salesperson, and she was not only extremely knowledgable, she went above and beyond to get me the best possible deal. She m earned it! Shelley was my salesperson, and she was not only extremely knowledgable, she went above and beyond to get me the best possible deal. She made sure to get me the car I wanted, without going over what I wanted to pay. While I waited for my paperwork to be ready, she offered food and beverages, and made sure I was comfortable. At no point did I feel like I was being "sold to." I felt like she genuinely cared about my needs more than she cared about closing a deal. I've already told everyone I know to go see Shelley at Schaumburg Honda, and I won't ever go anywhere else! (Unless, of course, she leaves...) THANKS, SHELLEY!! You're the best! More

This was my first experience with buying a new car and, needless to say, I was anxious and unsure about the process. I could not be more pleased with the service my family and I received from Shelley. She needless to say, I was anxious and unsure about the process. I could not be more pleased with the service my family and I received from Shelley. She was knowledgeable, understanding and respectful. She continually sought to ensure that I was satisfied with the experience, the service she was providing and any information I was receiving. And despite the fact that I was completely unsure of what I wanted at first and unable to give her clear answers, Shelley was exceedingly patient and she took the time to walk me through my options. Shelley put me in a car that suits me practically, professionally and financially. I want to emphasize that I personally feel Shelley exemplifies professionalism in her field and I would recommend her to anyone. More