Schaumburg Honda Automobiles

Satisfied Customer! Chaz Rothman provided excellent customer service! He informed us of various options and was persuasive without being pushy. We appreciated the time h Chaz Rothman provided excellent customer service! He informed us of various options and was persuasive without being pushy. We appreciated the time he took with us during multiple visits to the showroom. We are returning Honda customers and will continue our relationship with Schaumburg Honda. More

Broken promises, unusual practices Tried giving a deposit to hold a vehicle, yet they would not take one, surprisingly. However, they promised to "hold" the vehicle. OK, sure. Then, two Tried giving a deposit to hold a vehicle, yet they would not take one, surprisingly. However, they promised to "hold" the vehicle. OK, sure. Then, two days before we were scheduled to come and see the vehicle and purchase it, we get an email saying the car has been sold. This is after working and agreeing to rough estimate numbers and even discussing taxes and financing. Needless to say, this was a huge disappointment and let down for us. I would not recommend this dealership as a result of it. More

The A-Team I went into the dealership looking for a car that was going to fit my budget and needs. I came out with not only a vehicle that I am extremely happy I went into the dealership looking for a car that was going to fit my budget and needs. I came out with not only a vehicle that I am extremely happy with (2016 Honda Accord Sport) but also received the ultimate car buying experience. Boti Maruta was referred to me from a friend and have to say I've never met a better "Salesman" before. He treated me like a friend, listened to what I said, and showed up in a way that most people don't. I wanted someone who would get in the boat and row it with me, not tell me what I wanted to hear, and he did just that. Once I had made the decision to buy Alan Rebledo (Finance Manager) made the process even smoother and got me out the door quickly. This dealership clearly knows how to relate to their customers and I would highly recommend anyone to visit them. 10/10 More

Stuck up arrogant people I went to this place because I had already bought a car from here some years ago but this time I was extremely disappointed by the service rendered by I went to this place because I had already bought a car from here some years ago but this time I was extremely disappointed by the service rendered by the guy called "Big Mac". He was constantly asking me ridiculous personal questions like if I am a citizen or not or when will my green card expire etc,. No attempt was made to even show me the cars instead this guy kept saying you get this you can't get that....apparently these people have too much business and don't need more customers! I was so offended that I walked out and decided not to buy a Honda altogether! I have been a life long user of Hondas but because of this dealership I decided to get a Toyota! Will never ever recommend anyone going to this place!!! More

Quality Does Not Have to Come at a Price Quality does not have to come at a price. I recently leased a 2016 Honda Accord from Schaumburg Honda. Our Sales Associate, Chas Rohrman, was thoro Quality does not have to come at a price. I recently leased a 2016 Honda Accord from Schaumburg Honda. Our Sales Associate, Chas Rohrman, was thoroughly knowledgeable about his product line. We feel he answered all our questions honestly and completely without the "pressure" we received from other dealerships, both Honda and other. We would recommend this dealership to others. What a surprisingly pleasant experience! More

Best car buying experience. I have to thank Chaz and Ryan Rohrman for their excellent service and treatment in the purchase of a used car. They were so patient and caring, making I have to thank Chaz and Ryan Rohrman for their excellent service and treatment in the purchase of a used car. They were so patient and caring, making sure that my son's needs were met. He is on a very tight budget, but really needed a dependable car. After two tries, they were able to set him up with a great used car that was even priced below his budget, taking a lot of pressure off of him. You can't imagine what a relief that was for him. Things have been rough for him lately, and you put a smile on that face that I have not seen for a while. Chaz and Ryan treated us like family, and we truly appreciated that. We will definitely recommend Schaumburg Honda to our friends and family. More

Used Car Purchase We went into Schaumburg Honda to look at their used car selection. Our salesman Andre showed us an 08' Accord that we were interested in. Andre was We went into Schaumburg Honda to look at their used car selection. Our salesman Andre showed us an 08' Accord that we were interested in. Andre was very nice and not overbearing like most car salesman and listened to our needs. This made the deal not feel forced. We had a specific car payment amount needed to work within our budget. The sales manager Terry Kioutas worked with us on our trade in, and used car purchase to make the deal fit our desired budget. We love our new vehicle and recommend anyone to shop for vehicles from this dealership. Terry and Andre were great, ask for them! You won't be disappointed! I told my brother about our experience, and he ended up buying a CRV 5 weeks after we bought our Accord . His experience was similar to ours. More

Bad customer service I was looking to purchase a CRV and ended up going with the EX model. John Stock was friendly and low key which was nice. We test drove then came ba I was looking to purchase a CRV and ended up going with the EX model. John Stock was friendly and low key which was nice. We test drove then came back just a later and purchased the car. The purchasing experience was easy and we were happy with the price we got from the start. I was very happy with my experience. About a week later I realized the registration was not in my car. I had it with the license plates that they took and put on the car and I just assumed it would show up in the car. I called and talked with John and he told me unless I heard from him that the registration would be on it's way. I waited about a week and it still had not arrived so I left a message at John's voicemail after getting forwarded twice and having to explain my situation and their suggestion for help was to leave John a voice mail. I never heard back so I called again about a week later. I spoke with John who then forwarded me to someone in the finance department who told me it would be on it's way. Again it never showed up. I live in Chicago so I did not want to have to drive out there just to grab a piece of paper that could be mailed to me for the cost of postage. At this point it was more than 30 days past purchasing the car and I knew I needed to get my car registered with the city and get a permit. This time when I called the dealership I knew that I would have to put on the angry voice from the start which I hate to do, I'm not a fan of confrontation. I explained my situation and was forwarded three times having to retell my issue every time before I was finally forwarded to the correct person. I believe her name was Patricia who told me she would print it out and then sent it via UPS. After this I emailed John telling him my frustration with my experience and telling him that I felt that the dealership should pay the $60 fee that I had to pay to the city of Chicago since they could not get me my registration on time. His response only defended that he did his part putting in a request and that the other things are not things he does. He suggested I contact the fiannce manager there if I wanted money back. My impression would be that the sales person who I purchased a brand new car from would help handle things like that but instead all he did was defend himself and tell me to call someone else there. I would not recommend this dealership as the customer service is lacking and would not recommend John Stock as a salesperson as he does not have any follow through or provide any support to customers after he gets his sale. Fortunately I can go to other Honda locations if I have any issues with the car. I am very happy with the car itself, fortunately More

Big Mac was WONDERFUL We recently purchased a 2016 Honda Pilot EXL. Big Mac was extremely helpful at working with our price range and the service was excellent. I will go We recently purchased a 2016 Honda Pilot EXL. Big Mac was extremely helpful at working with our price range and the service was excellent. I will go back to Big Mac and send my family and friends as well. He talks with you as a person not a salesman which made me feel much more comfortable. We couldn't be happier with our new Honda! More

Best Dealer Hands Down We were looking to buy 2016 Honda Pilot EXL (RES) and researched many dealers. We have compared the prices - Regular Dealer Pricing/Costco Pricing/Pro We were looking to buy 2016 Honda Pilot EXL (RES) and researched many dealers. We have compared the prices - Regular Dealer Pricing/Costco Pricing/Promotional Pricing etc - we found this dealer beat all of them and service was excellent. We worked with Kurt Willner in the Sales Dept. He was very very responsive and constantly updated us regarding the vehicle availability and was very transparent and a joy to work with. I would recommend this dealership without any reservations. More