Schaumburg Honda Automobiles

Great experience with 2 advisors, others not so much I will be quite honest, the service center here never impressed me and customer service is just average out of all the years I've been coming here. Th I will be quite honest, the service center here never impressed me and customer service is just average out of all the years I've been coming here. They have a large customer base only due to its prime location right by woodfield. I had an ongoing issue with my new accord that made me come in for service several times. Some advisors I've dealt with were either rude or just mediocre. But 2 specific service advisors (Armand Wothe, and Mitch Barr) went above and beyond in treating me right, which is the only reason why I continue to come here for service period. Both Armand and Mitch on two separate occasions were professional and genuinely wanted to help me out. If you're ever in the area or looking to get your car serviced here, I would recommend either of them and I'm sure you won't be disappointed. More

Horrible I have had nothing but problems with this service center. I tried to get an oil change and was told they are too busy. I know have engine light on i I have had nothing but problems with this service center. I tried to get an oil change and was told they are too busy. I know have engine light on in my car and called to ask some questions and was told someone would call me back. 12hours later and I'm still waiting. This place makes you feel like they are doing you a favor by fixing your car. Last I checked I'm doing you a favor by purchasing a Honda and taking my car to your facility to keep you in business. More

Happy with our New Purchase! We visited Schaumburg Honda and were greeted by Boti on our first visit. He was super friendly and didn't pressure us into anything. We made it clear We visited Schaumburg Honda and were greeted by Boti on our first visit. He was super friendly and didn't pressure us into anything. We made it clear that we were there just to test drive. At the end of the drive, he gave us his business card and wished us luck on our search. We returned a few days later, ready to purchase a vehicle. He was able to find the make and model we wanted - showed us everything on the vehicle (how to work all of the functions), and we test drove again. He reviewed the vehicle with us a few times to make sure it looked like how we wanted (things were cleaned and in working order) before driving it off the lot. We didn't feel pressured during negotiating the price - which is always the worst part of buying a car - and were pleased with the final price that we walked away with. We had a pretty good experience and would recommend our salesman, Boti, to anyone looking for a new vehicle! More

Great Experience I purchased a 2011 Crysler 300C from Rodger McClintock at the end of March. It was a great experience. I used the Web to find the car, and Rodger took I purchased a 2011 Crysler 300C from Rodger McClintock at the end of March. It was a great experience. I used the Web to find the car, and Rodger took it from there. I had an undercoating & clearcoating added, as well as an extended warranty beyond the 3 years/30k mile factory one,(which was a better price than the 2012 Buick Verano I used for trade). Didn't get much for the Verano in trade but that was because I purchased a base model. Overall a A+++ More

Unfriendly, unprofessional service center I purchased a 2014 new car from this dealership. The buying experience was wonderful and if you are in the market, please visit Andre, who was grea I purchased a 2014 new car from this dealership. The buying experience was wonderful and if you are in the market, please visit Andre, who was great. This review is purely based upon my first experience with "service". I purchased a demo that had a door dent on the side door, the deal when I bought the car was for them to fix it, no problem. I brought it in on an appointment. Upon entering service, you are not greeted by the multiple people working there. When I was finally noticed, I was checked in and given my loaner. I was told I would be called the next business day by 1 or 2 pm to be instructed when my car would be ready. I explained that it was fine, as I work far from the dealership and would probably not be done with work until at least 4. Fast forward to the next day. I am on my way home from work, 430pm, or so. I still hav not received a phone call as to the status of my car. My husband called me to inquire about the car status and I explained that I did not have the number to call iservice in my phone. He offered to call. After a few minutes, my husband called me back and told me that the car was ready and the service tech he spoke to said that he told me that he wouldn't call, just to come get it when I was done with work. Untrue, but whatever. Not ten minutes later, I received a phone call from the same tech my husband spoke to. He was calling to let me know my car was finished and ready. Hmmm...? Arriving at the dealer, same thing, tons of employees, no one acknowledges you. When someone finally came up to me, I was told that yea, the car was ready, and they pointed in the general vicinity of the cashiers office. Great customer service. Boo. The cashier had me sign some paperwork and told me my car would be brought up. I stood outside waiting. My car was driven up from the back, completely dirty and dusty and must have been parked under a tree that housed a family of berry eating birds. It was covered in crap. The only area that was free of dirt was the two foot square that they had to work on for the dent removal. The "gentleman" that brought up the car never made eye contact with me, never verified that I was waiting for that car. He just got out of my car, left the door opened and ran back inside. I know your busy, but a thank you would have been nice. I got in and started driving home. I noticed In the paperwork I received that day, I had a card that said if your are not completely satisfied to let us know. That they would be following up with an online survey of my experience. So I called and asked to speak with the service manager. After an extended wait, he got on the phone. I explained my experience. His excuse about the dirty car, was that the dent was fixed by an outside company. Excuse me? How is that an excuse? He said if I was still in the area I could bring it back. Yes because I want to drive more in traffic to get my car a wash that it should have had anyway. Next I explained the rude service I received. He condescendingly told me that from now on " of course" he would have his employees say thank you. Never an apology, never a sincere word spoken. AND I still have never received that survey. Run from this service department, don't walk. More

Happy Honda Shelley made my shopping and purchase experience worth the 40 minute drive out there. Shelley explained and demonstrated everything I needed to know a Shelley made my shopping and purchase experience worth the 40 minute drive out there. Shelley explained and demonstrated everything I needed to know about the car I was interested in. Shelley responded to all my emails and requests. Thanks! More

I recently received a job promotion and needed a car to commute to work. I had never purchased a car before so i was very nervous about the whole process. Shelley Downs helped me out and put my mind at eas commute to work. I had never purchased a car before so i was very nervous about the whole process. Shelley Downs helped me out and put my mind at ease. She was very patient with me during the test drive when i had a million different questions about all the technology features the 2013 Honda Civic offered. She was also very knowledgeable about the rest of the features of the civic especially in regards to gas mileage which was also important to me. Once i decided that the Civic was the right car for me it was time to talk money. I had a pretty tight budget but Shelley was able to work it out so the monthly payments fit into my price range. Then the final decision came and it took me about 45 minutes going back and forth if i should buy it or not. She didn't make me feel pressured during this time and helped assure this was the perfect car for me. I couldn't bring the car home that night because of an issue with car insurance. She then offered to have the car delivered to my work the next day! Everyone i encountered at the dealership was great! In the end I got the Civic and i couldn't be happier ! More

We're returning customers and happy with our CRV's. Our salesman Mike Lis was very helpful and friendly. We like Bob Rohrman Honda and it's service center! CRV's. Our salesman Mike Lis was very helpful and friendly. We like Bob Rohrman Honda and it's service center! More

After looking for a specific Honda Odyssey near the end of the year (Touring Elite, certain color, certain interior) at 3 other dealerships near our home, we called Honda of Schaumburg and talked to Mike. of the year (Touring Elite, certain color, certain interior) at 3 other dealerships near our home, we called Honda of Schaumburg and talked to Mike. While others had failed to locate or even follow up, within a few hours Mike Lis had confirmed a fair price, confirmed he could locate the car, and made sure it would be delivered on time (ordered on Friday, delivery on Monday). We arrived at the dealership, looked at the car, and completed the trade on our current vehicle, all in a very short period of time. Mike made sure things were organized and ready to go for us, and even followed up a few days after the sale to make sure we had what we needed as he knew we were making a 10 hour trip a couple of days after taking delivery. All in all, a very positive experience. More

I just bought a 2014 Accord from Mike Lis and was very happy with my overall experience! Mike is a great guy and very straightforward and honest. He took the time to explain all the different vehicles and happy with my overall experience! Mike is a great guy and very straightforward and honest. He took the time to explain all the different vehicles and helped me work out the financing and answer all my questions. I was so happy with my experience I brought my mom in and Mike set her up in a civic lease! Mike is a great salesman and I would recommend him to anyone looking for a new Honda! More