Schaumburg Honda Automobiles

Buyer Beware We purchased a used Honda Odyssey. Within a week the Tire Pressure sensor for a rear wheel went on twice and the check engine light went on. We had th We purchased a used Honda Odyssey. Within a week the Tire Pressure sensor for a rear wheel went on twice and the check engine light went on. We had the codes checked- 16 of them. Multiple misfires amongst others. Are you kidding me!!! They pushed the Carfax which showed that they had worked on this vehicle at all the recommended service miles. How did you not know if was misfiring then? Left several messages to return our call, after 26 hours we finally received a call back. There response, "Well, you bought a used car. We don't have a magic crystal ball to tell us when the engine is going to have troubles." "You will have to take it to get a diagnostic test and then send it to your extended warranty. We'll make sure to push your papers through." They never once explained to us about the Run-flat (PAX) tires either. I paid quite a bit for this used vehicle. This is horrible customer service. I will not buy from them again!! I may never buy a Honda again either. More

Very unprofessional service team. Very rude service manager. Please stay away from this dealership for service. Even service manager is very very unprofessional and have attitude problem. Don't know how to talk Please stay away from this dealership for service. Even service manager is very very unprofessional and have attitude problem. Don't know how to talk to his customers. Don't want to listen. I left my car for a airbag recall and when I picked up the car the airbag light was on. I tried to explain him that even though it was unrelated to the recall work, somebody should have contacted me and explain me the reason and provide solution to the problem. He didn't even listen to me. I have a recording of his hyper attitude and also planning to reach out to TV channels to run the show of someone who is so ignorant and working as a manager. More

First Time Honda Buyer 06/26/2015 I visited Schaumburg Honda and I purchased new honda crv from Rodger McClintock.He is a great guy and was very helpful and friendly.He dese 06/26/2015 I visited Schaumburg Honda and I purchased new honda crv from Rodger McClintock.He is a great guy and was very helpful and friendly.He deserves five stars. More

I will never go to another dealer after my experience here! I have never bought a Honda but we were in the market for a van and it was between Toyota and Honda. First we visited a Toyota dealer and they couldn' I have never bought a Honda but we were in the market for a van and it was between Toyota and Honda. First we visited a Toyota dealer and they couldn't get us the van we wanted for the price we needed, so I went on Schaumburg Honda's website and looked around. I sent an inquiry and they responded to me within a few hours. We went in and they got us the van we wanted (even one model higher) for the price and the LEASE we wanted!!! They were great, went above and beyond for us for sure. And we will definitely go back and refer anyone who needs a car to them! Also I absolutely LOOOOOVE my new van!!! Another added bonus from our experience was our salesman John Irvine, great guy! He also went above and beyond for us MANY times during our visit. Overall we had the best car buying experience thanks to this dealer and our salesman!! More

Awful Customer Service Never will I go back. My 8-year loyalty to Schaumburg Honda was broken after I was treated terribly while trying to pay my $2000 service bill. The c Never will I go back. My 8-year loyalty to Schaumburg Honda was broken after I was treated terribly while trying to pay my $2000 service bill. The cashiers were terribly rude and out-of-line. I work hard and value my money. I should feel good about how and when I spend it. I am still unsettled and never did get a response from the dealership General Manager. You remember how you are treated. More

??A Dream That Became Reality?? MY VISIT AT THE SCHAUMBURG HONDA AUTOMOBILE WAS A TOTAL SUCCESS AND A HUGE BLESSING TO OUR LIVES I PERSONALLY HAVE A VERY LOW CREDIT SCORE AND HAD NO MY VISIT AT THE SCHAUMBURG HONDA AUTOMOBILE WAS A TOTAL SUCCESS AND A HUGE BLESSING TO OUR LIVES I PERSONALLY HAVE A VERY LOW CREDIT SCORE AND HAD NO MONEY TO GIVE FOR DOWNPAYMENT BUT AS SOON AS I ARRIVED JAMES HERATY THE SALES CONSULTANT MADE ME FELT SUPER SPECIAL AND HE MADE OUR DREAM BECOME REALITY MY HUSBAND AND I HAVE BEING BUYING USED CARS EVERY SINGLE YEAR WITH NO LUCK BECAUSE THEY WILL BROKE DOWN RIGHT AWAY SO WE DECIDED TO GIVE SOME DEALERSHIPS A CHANGE BUT NO ONE WANTED TO WORK WITH US UNTIL 5/18/2015 THAT DAY EVERYTHING CHANGE WE EXPLAIN OUR CURRENT SITUATION AND JAMES HERATY SAID TO US DONT WORRY ABOUT ANYTHING YOU WILL BE DRIVING A CIVIC WITH NO COSIGNER AND THE BEST PART WITH ONLY A TRADE OF YOUR OLD CAR OUR MERCURY SABLE 1998 AT THAT MOMENT MY HEART AND I PERSONALLY CRY OF ENJOYMENT ILL NEVER FORGET THE BLESSING HONDA GAVE US THE OPPORTUNITY TO OWN OUR ZERO MILEAGE CIVIC CAR GOD BLESSED THIS WONDERFUL PEOPLE SPECIALLY JAMES HERATY GOD BLESSED YOU AND THANK YOU FOR WORKING WITH US???? More

The best salesman ever! Having shopped for a Honda Fit for over 3 weeks I finally contacted Schaumburg Honda. John Irvine contacted me after my inquirey. John made my purchas Having shopped for a Honda Fit for over 3 weeks I finally contacted Schaumburg Honda. John Irvine contacted me after my inquirey. John made my purchase so simple and easy! Definitely recommend him and the dealership. More

First Time Car Buyer I wasn't planning on purchasing a Honda but decided to pop on over to the dealership anyway. James was extremely personable and a joy to work with. He I wasn't planning on purchasing a Honda but decided to pop on over to the dealership anyway. James was extremely personable and a joy to work with. He accommodated my requests at every turn. I left with the car I wanted at the price I could afford! More

how i purchased my 2014 honda civic this review is about my purchasing experience. my old reliable 8.5 year old toyota rav4 was starting to show signs of rapid decline over the last f this review is about my purchasing experience. my old reliable 8.5 year old toyota rav4 was starting to show signs of rapid decline over the last few months, so i knew it was time to look at a new car. i've been driving suv's for the last 9 years (i had a 2001 ford escape prior to the rav4), but i'd gotten to the point where it just made more financial sense to buy a good quality car with good gas mileage. back in the day, i had a honda civic LX sedan that i bought brand new when i finished university. it lasted 12 years and right up to the end, it was an excellent car. so, it was a no-brainer that i'd come back to honda for another civic... however, i was dreading the process. the purchase of my previous cars went pretty much like a bad episode of any number of sitcoms - the car salesmen were pushy, overbearing, condescending, rude, and snarky. so, i was preparing myself mentally and emotionally for the car-buying experience. i started by doing my homework on line: i got on truecars.com and kellybluebook.com to see what prices were like in the area. then i contacted some dealerships by phone and email. then one day, i went to schaumburg honda just to look around and was approached by a salesman named john irvine. from the first few minutes of chit-chating about what i was looking for, i knew i could feel comfortable working with him. he was approachable, friendly, and respectful of my time and personal space. he didn't push an agenda nor did he overwhelm me with facts about the car (i already new i liked the car so he didn't have to sell me on it). after a few minutes, he let me have my space so i could kick the tires and study the car. over the next few days, i mainly communicated with john via email, which he was always prompt in responding to. after another visit to the dealership for a test drive, we spend several days emailing back and forth about the price; i even emailed him quotes that other dealerships in the area sent me while i was researching, and he was able to bring the cost down to what i considered to be an excellent price. (he said he even did some secret shopping of his own by calling around to other honda dealerships to see what they were selling the civic for...) i took my new civic LX sedan home on Friday, 8/29 just in time for the labour day weekend. john was excellent to work with. he was at all times professional, courteous, respectful, knowledgeable, forthright, and very pleasant, making this car buying experience the best one i've ever had. i wish my previous car buying experiences were this easy and stress-free. i unequivocally recommend schaumburg honda and mr. irvine's expertise specifically. i've been driving my new civic for the last 5 days now... so glad that i'm driving a honda again! More

John Stock should get an Award for his Service John Stock educated and guided us in purchasing our third Honda. He has a welcoming nature and has an incredible amount of knowledge about each car. John Stock educated and guided us in purchasing our third Honda. He has a welcoming nature and has an incredible amount of knowledge about each car. He shares that knowledge In helpful and unpretentious manner. Schaumburg Honda is in need of more sales people like John Stock! More