Schaumburg Honda Automobiles

Before I even entered the store, Mike took great care of me. He responded quickly and thoroughly to my emailed questions, followed up with friendly phone calls, and did everything that he could to meet my n me. He responded quickly and thoroughly to my emailed questions, followed up with friendly phone calls, and did everything that he could to meet my needs even when the van that I originally wanted was no longer available. When I arrived, he was waiting outside for me with the three vans that I had asked to see lined up and ready to be test driven. He had an extensive knowledge of the different years of the same model and was ensured that any questions that I had were answered. Although I ended up buying the most luxurious of the three vehicles presented, it was not because I felt pressured into it. Mike always gave an unbiased opinion as to the different strengths of each car. Mike was very patient with me and explained everything over again to my wife when she arrived. When it was time to talk price, Mike simply asked what I wanted to do and how he could help me get the car I wanted. I felt empowered in my choice when I said yes to buying the car. I am very grateful for all that he did for my family and have been very pleased with my choice. I would highly recommend Mike to anyone. Thanks, Mike! More

Was referred to dealer by another Rohrman dealership. I assisted an elderly personal friend to buy a new car and negotiated a fair price with salesperson, Deron D. I could not accompany my friend at a lat assisted an elderly personal friend to buy a new car and negotiated a fair price with salesperson, Deron D. I could not accompany my friend at a later date to pick up vehicle, but with deal in hand and agreed to by D.D. and the manager on the floor that day, felt my friend could go without me to pick up the vehicle. Price was jacked up $500 by Deron D., a less than honest person. Elderly person said he was confused and also felt swindled. Subsequent conversations with Deron D. and another sales manager that called me, who was not even part of the original negotiations, were futile. No good explanation as to why they did this other than “he’s the buyer and could make his own decision” AND on the last day of the month?!? Avoid Schaumburg Honda and especially Deron D., who purposely confused and took advantage of an elderly person. More

My experience buying a vehicle from Schaumburg Honda was great. Our salesperson Mike Gargano was very knowledgeable and honest. He provided us with a great number for the truck we purchased and our van we t great. Our salesperson Mike Gargano was very knowledgeable and honest. He provided us with a great number for the truck we purchased and our van we traded in. Thanks More

Schamburg Honda have deceiving way of attracting customer. They say on their website "Instant Quote", and "New way to buy - Negotiate Online". At least my experience is there is not such thing. Eith customer. They say on their website "Instant Quote", and "New way to buy - Negotiate Online". At least my experience is there is not such thing. Either way you put your information, Jenny sends you an email saying "Is this the best email address to reach you?", sends you another email saying "Is this the best phone number to contact you?" and then never hear from them again. I requested quote two days back... did not hear anything back from them. After two-three days received email from Mike (automated scripted email) seeking for my feedback. "Did I receive the information I was looking for?" I didn't buy a Car from Schamburg Honda, so don't have an input on other processes or price. But I am glad that I didn't have to find that out. I hope this was one off glitch... but I am writing my experience. More

The buying experience that I had with Mike Lis was the most enjoyable I have ever had in buying a new car. Mike distinguished himself from the two other internet sales representatives I had contacted and most enjoyable I have ever had in buying a new car. Mike distinguished himself from the two other internet sales representatives I had contacted and was the difference in why I went with Schaumburg Honda for my purchase. Right off the bat, he came up with several ideas regarding incentives and financing that I did not get from the other dealers. This was my first internet sales experience in buying a new car and I would say it is now my preferred method and Mike is my preferred go-to-guy. Mike was able to quickly show that he cared about my decision, making the buying process and decision as easy and enjoyable as possible, and guiding me through the process. In this information age where an internet process can be very impersonal, I never felt that way - it was if I was talking to him live, in front of me, through every step of the process. It made the live visit, the test drive and the purchase quick, easy and enjoyable. I would recommend Mike and Schaumburg Honda to anyone considering the purchase of a new Honda. Great job Mike! More

PLEASE NEVER GO HERE! First and foremost, this PLEASE NEVER GO HERE! First and foremost, this dealership is the worst dealership I have ever been to.I had my new car for four days and the check en PLEASE NEVER GO HERE! First and foremost, this dealership is the worst dealership I have ever been to.I had my new car for four days and the check engine light came on. I brought it in slightly irriated and they stated they fixed it. Two days later it came back on. Clearly they never fixed the issue. There Customer Service Manager called me to try and smooth things over and stated he was told that I was difficult. Seriously? I never screamed or cursed because I questioned their work I am difficult? Maybe fixing a car the first time when its 5 days old would make me happier. Save yourselves and never buy or fix your car at this dealership. More

I purchased a new car over the weekend-- a 2013 Honda CR-V. My sales rep was Roger Mogle. Roger was super nice and very patient with me throughout the whole decision process. I got a pretty good deal CR-V. My sales rep was Roger Mogle. Roger was super nice and very patient with me throughout the whole decision process. I got a pretty good deal on the car, but more importantly, the process of buying a car wasn't as stressful this time around. Perhaps it's because of Roger and his manager, Jim Martinez. They were both very pleasant to deal with and very knowledgeable about their products and services. I would strongly recommend Roger, Jim and this dealership. More

Roger was a great salesman. Very kind and patient with all of our questions. He took the time to show us a number of models all of our questions. He took the time to show us a number of models More

This was my first car-buying experience and, needless to say, I was nervous. I wanted to come to Schaumburg Honda because it was so close to my house. Additionally, I have had relatives purchase vehicles f say, I was nervous. I wanted to come to Schaumburg Honda because it was so close to my house. Additionally, I have had relatives purchase vehicles from here before with nothing but positive feedback. Before I came into Schaumburg Honda, I was told to speak with Mike Lis because he was fair and friendly. After I left Schaumburg Honda, he, and the rest of the staff, was that and more. From the moment I walked in, I was greeted kindly and warm. I knew from the beginning what 2 cars I wanted to look at and Mike was nothing but accommodating. During the test drives, he was able to explain what the differences were between the 2 vehicles I tested, as well as pros and cons to both. He was able to answer all my questions. During negotiating, he didn't make me feel overwhelmed with the "process". I told him what I could afford and what features I wanted in my car, and he was able to explain what would and would not work and meet me in the middle. He made the process seem seamless. In the end, I came out with a great car and a great experience. He has kept in touch in the days after the purchase to see how I'm liking my new car and to make sure I'm aware of my follow-up appointments. I received great customer service and I'm definitely happy with my experience at Schaumburg Honda and with Mike Lis. I would definitely recommend this dealership to others in the market for a new/used car! More

This was the first car my wife and I purchased. I received a quote from 4 other dealerships-one gave me a quote that was well below the others. However, after speaking with each dealer on the phone, received a quote from 4 other dealerships-one gave me a quote that was well below the others. However, after speaking with each dealer on the phone, I knew that John Irvine was the one I wanted to deal with. Not only was he very genuine, but he was very helpful and patient in the process of finding us exactly what we wanted. They matched the lowest offer and I went the next day for the test drive. He took time to show the car, all the features and shared what he liked about it. The only thing I didn't see eye to eye was how they worked the buyer's agreement, which I actually found a $500 dollar mistake on (hence the hit on the 'quality of work rating'). Come to find out, it was actually the finance manager's fault- "he does these everyday, how could he make this mistake?" I thought. My trust in them took a hit when that happened. All in all, good buying experience, great price and definitely a great salesman, John Irvine-would I recommend him? Yes, any day. More