Schaumburg Honda Automobiles

By far the best new vehicle purchase experience I have had. I purchased a new 2012 Honda Odyssey at Schaumburg Honda in late October. I live in Minnesota but found the pricing in the Chicago market to b had. I purchased a new 2012 Honda Odyssey at Schaumburg Honda in late October. I live in Minnesota but found the pricing in the Chicago market to be 2k more favorable (no one in Minnesota would even attempt to match Chicago pricing) - with a selection of dealers in Chicago at the about the same price the decision had to be made more the intangibles and fringe benefits. Over a series of 2-3 emails and a call Mike Lis earned my business decisively. Upon an initial email inquiry, Mike called within 10 minutes to clarify my vehicle needs and better understand my unique circumstances. During our discussions we aligned on vehicle, options, price, and coordination (pick up at the airport - since I had to fly in from Minneapolis). He went out of his way to make a great customer experience. On the day of purchase - I ended up missing my flight into Chicago and had to take a later flight. Mike rolled with the inconvenience - on his day off no less. Mike met me at the airport and we had a great 20 minute drive to the dealership. At the dealership it was very efficient - test drive, walk around, financing - Mike even went so far as to sit with me to get the bluetooth feature hooked up between the vehicle and my blackberry before I started the drive back. All in all a great transaction - Mike followed up a few days later to make sure everything was in order - including the process of registration since I bought in IL but live/drove back to MN and gets taxes/registration finalized. I highly recommend Mike and the Schaumburg team - while I am typically a strict price shopper when it comes to commodity type products I would even go so far as to say I would pay a premium to have the honest, smooth transaction with Mike. More

OMG I just love my new vehicle and the service was way beyond TOP notch! The help with my decision and explaining my options were again TOP notch! Jim made my experience the best ever and helped me with beyond TOP notch! The help with my decision and explaining my options were again TOP notch! Jim made my experience the best ever and helped me with the financing with Glen GREAT as well! I'm on cloud 9! I just laughed when I saw the latest commercial on TV, and they said they LOVED their Pilot...that would be me! This is the second time I have purchased a vehicle from you all and again a GREAT experience. Thank you again! I could not of asked for a better sales person than Jim Martinez...he was a breath of fresh air to work with and we got the job done. Kind of nice when you are a woman, but I was there to make a deal and he made it happen for me. More

I had my car in for an oil change and scheduled maintenence a few months back. I spent close to $1000.00 having fluids and spark plugs changed, along with anything else that Honda suggested be don maintenence a few months back. I spent close to $1000.00 having fluids and spark plugs changed, along with anything else that Honda suggested be done on my car according to the miles and age of the car. I want my vehicle to last and make sure that I maintain it as best I can. The only thing that had not been done on my car was that the plug on the oil pan was stripped and possibly would need to be replaced at some point, but was fine for now. It is now a few months later and I needed another oil change. I took the car back to Schaumburg Honda since I had such a good experience previously. I also needed to have the stereo reset as i was getting a mechanical error when trying to eject a CD. The first thing the tech did when he checked the mileage was try to sell me scheduled maintenence. He didn't even realize that it was all done a few months prior, until I told him and he looked at the paperwork in his hands. It was blantently obvious that the tech's jobs are to upsell you services that you may or may not need, instead of just assisting the customers. Since there was nothing left to sell me, I went to the waiting/lounge area and was told my car would be done in about an hour. Almost an hour later, a different tech comes out and advises that the plug on the oil pan is bad and not holding anymore and the only remedy is to replace the oil pan. Now, I find it odd that a few months prior it was still ok, but today, it wasn't since you would have only gotten about $25.00 or so from me for an oil change. The guy doing the actual service on the vehicle as well as the tech both told me that the plug was leaking and that it would continue to leak oil. Now, my car sat in the same spot for 10 hours today while i was at work and not a single drop of oil leaked out of it. Yet 30 minutes later, the plug was bad and leaking. I did have the oil pan changed, spending an additional $360.00 (discounted of course because I was slightly irrate) as well as spending an few more hours in your waiting/lounge room. They also attempted to reset my stereo. It is is worse condition then when i brought it in, considering now it doesn't reflect that I even have a CD player! Needless to say, I will not be returning to your facility anytime in the near or distant future. Shaumburg Honda has made approximately $1300 = $1500 on me. I think that is more than enough for this bad life lesson. I just hope this is not how you treat all of your customers. More

My husband and I were in the market for a new car and had purchased a Honda Civic from Schaumburg Honda about 7 years ago. We were so pleased with the sales staff and the general experience that we decided t purchased a Honda Civic from Schaumburg Honda about 7 years ago. We were so pleased with the sales staff and the general experience that we decided to buy our new Honda here again. Of course, being as budget conscience as we are, we had to also check other dealers out and make sure we were getting the best value for our money. We visited Castle Honda first, this was a horrific experience! Very annoying salespeople who talk alot but unfortunately are not very knowledgable. Second we visited Carr's Honda, here we encountered a very pushy salesman who tried to convince me that I didn't really want an Accord, I actually wanted a Civic! This of course not at all related to the fact that he had NO ACCORDS on the lot! Only Civics. AAARRGGGHHH! Finally, we saved the best for last SCHAUMBURG HONDA. I guess I knew I would give them my business, but I had to shop around just a bit. I initially contacted the Internet Sales Manager MIKE LIS. I basically just emailed him exactly what I wanted, the price I wanted to pay and my phone number. Could it be any simpler? Well, immediately the next morning Mike Lis called me and told me that they did have the exact car I was looking for right down to the color! And, the best part, he would take my offer for the car. I was extremely pleased with how easy it was to work with Mike. Being in sales myself, I appreciated his willingness to work with me and his knowledge of the product he is reperesenting. The following day my husband drove out to Schaumburg ( a good 1 hour hike from where we live by the way) to pick up my shiny new 2012 Honda Accord! YAY! We live 5 minutes from the first 2 dealers I mentioned, but Mike Lis was extremely helpful and made this by far the EASIEST car buying experience thus far! Bottom line, if you need a new Honda, call Mike Lis at Schaumburg Honda! More

It was a pleasure to purchase my Honda CR-V at Schaumburg Honda. Everything was handled efficiently from the sale to the finance personnel. Mike Lis was extremely helpful to get the exact model that I wanted Honda. Everything was handled efficiently from the sale to the finance personnel. Mike Lis was extremely helpful to get the exact model that I wanted. More

Mike Liz from sales team has been very helpful in explaining the details. He has no hurry and he LISTENS to you. The process was easy and the entire team was very friendly explaining the details. He has no hurry and he LISTENS to you. The process was easy and the entire team was very friendly More

I have used Schaumburg Honda since 2000 and my recent purchase was a 2012 Honda Accord. Jim Rubey has now assisted me in three vehicles since 2005 and I am very pleased with his attitude toward selling purchase was a 2012 Honda Accord. Jim Rubey has now assisted me in three vehicles since 2005 and I am very pleased with his attitude toward selling cars. In the past, he has gone out of his way to find my daughter a used vehicle. This past week, he sold us our new 2012 Honda Accord. Jim went above and beyond the call of duty. At a time when inventories were low and "colors" were scarce due to the earthquake and tsunami in Japan, Jim found my wife the color car she wanted at another dealer and had it delivered so we could purchase what we wanted, not just what was available. Kudos to Jim Rubey and the sales staff at Schaumburg Honda. More

I had a wonderful experience with Schaumburg Honda. We had been researching minivans for a few weeks and decided on a Honda Odyssey. I used the online negotiation tool to get to a mutual price. I was pl had been researching minivans for a few weeks and decided on a Honda Odyssey. I used the online negotiation tool to get to a mutual price. I was pleased with the ability to negotiate on-line, but still have the ability to pick up the phone when I had the time to talk to someone. Jim was great about getting our paperwork together within 2 hours. He was pleasant to work with and knowledgable about the Odyssey. Jim had the paperwork and minivan ready for us upon arrival. Unfortunately we decided on another vehicle and thus had to wait for it to be prepped and the paperwork drawn up. All in all it was a great experience and I will be referring people to this dealership. More

I recently purchased a new car here at Schaumburg Honda. The salesman Michael Lis was very kind and even price matched my car. I would like to write my review on my experience in the finance department with The salesman Michael Lis was very kind and even price matched my car. I would like to write my review on my experience in the finance department with Jerry Oslance. I've read bad reviews and heard a lot of scams happen when you sign papers in the finance department. I came prepared with a lot of research and paperwork. At the end of the purchase when he was giving me all my receipts I noticed he slipped in "extended warranty" that would cost me an extra $1,675 into the purchase! I told him I wasn't interested and that I wanted to compare other extended warranties online first. I told him I would come back within a few days if I changed my mind. But then came the PUSH. (Commission maybe?) He kept me there for ANOTHER HOUR telling me this was the BEST coverage, that I would even get free oil changes, and that he would upgrade it to Honda Care a premium coverage. It was close to 11pm and I was getting frustrated. He then told me it was no risk, if I signed today he would give me 100% refund, no fees no complicated paperwork just call if I wanted to cancel. So I signed. BIG MISTAKE! I did my research and read the fine print. After finding another company that covered wear and tear (Honda Care ONLY covers mechanical breakdown) I called and told him I wanted to cancel. He was rude and kept me on the phone telling me I shouldn't cancel the warranty. I told him no. He then told me I would have to then GO to the dealership myself and sign the paper! I didn't want to see him at this point and asked him to mail it to me. It came in the mail stating I had to pay close to $200 to cancel the thing!! I went to see Jerry. He then told me calmly like he had forgotten our whole conversation that I would have to pay and it wasn't the dealerships responsibility. He THEN realized he had sent me the THE WRONG WARRANTY FORM and that I needed to sign a DIFFERENT one to cancel. (Which I hope was an honest mistake- and not a scam to keep my warranty running!) And just a note this form takes 4-6weeks to process (in which I have to STILL pay finance charges for and the same monthly balance) to cancel this thing! If you're purchasing a car just do plenty of research and make sure to read all the fine print on your receipts. I Googled car buying tips and came to some really helpful information. Honda's are good cars, and Michael Lis was nice. But I wish I had more good and honest service from Jerry Oslance. Because of his service this was a typical dealership experience. More

Jim was great in getting us the vehicle we wanted at a fair price. Was also very accomadating in working with our schedules to get the deal done. This was our third purchase with Schaumburg Honda and we fair price. Was also very accomadating in working with our schedules to get the deal done. This was our third purchase with Schaumburg Honda and we hope to continue this relationship in the future. More