Schaumburg Honda Automobiles

As a recent customer of Schaumburg Honda, I was quite surprised at the horrible customer service I received. I went in to inquire about some issues that had arisen after the purchase of my vehicle. There surprised at the horrible customer service I received. I went in to inquire about some issues that had arisen after the purchase of my vehicle. There were a few features on the car that were represented as being in good condition and working, when in fact they were not. After I expressed concern over the issues with my car, I was basically told by a member of the senior staff that there is nothing that will be done, end of story and to leave the office. I might have been able to understand such treatment if I were jumping up an down and screaming. However, I was seated and speaking in a calm tone. With the economy not being up to par, now is certainly not the time to be completely unhelpful to your customers. However, this dealership is succeeding very well in doing so. Another customer lost! More

These are the survey questions they sent to me ans These are the survey questions they sent to me ans 1.Do you feel you were responded to in a timely fashion? No,they dont listen to you and the These are the survey questions they sent to me ans 1.Do you feel you were responded to in a timely fashion? No,they dont listen to you and they dont hesitate to ask you to getout. 2. Did we provide you with the information you were looking for? No,they dont provide the information what they have and they dont conside the info what the customer have 3. Is there any additional information that we can provide for you? NO 4. Other than price, is there anything that would keep you from feeling comfortable with doing business at Schaumburg Honda Automobiles? Please treate the customer in a respectful way.Let there be a customer to salesman ratio to 1:1 then to 1:2 not 1:10 at one time.Listen to the customer when the customer has brought some info and proof. More

We bought a new 2003 Honda Odyssey at the end of 2003. The car worked well and was well taken care of by us (the owners). Then in 2007 the transmission broke down (which is extremely common in honda odyss The car worked well and was well taken care of by us (the owners). Then in 2007 the transmission broke down (which is extremely common in honda odysseys) and we were told the 100000 mile warrenty would NOT cover this (I had about 97000 miles)and I had no choice but to continue driving due to our financial situation at that time. I went in again and explained my problem and the service department told me it WAS covered by the 100000 mile warrenty but I couldn't take advantage of this because I was 115 miles over the 100000. I felt like i was scammed. BUYER BEWARE these people will sell you a car but WILL NOT help you when something breaks down! More

Great salesman very honest!!!.Nice to do bussines with!!!I just purchased a 2009 Honda Pilot AWD Touring from Schaumburg Honda and had a terrific experience. I have bought many cars in my life and th with!!!I just purchased a 2009 Honda Pilot AWD Touring from Schaumburg Honda and had a terrific experience. I have bought many cars in my life and this was by far the easiest and best experience so far. I have been researching the new Honda Pilot for over 6 months. I made my purchase last weekend and could not be happier. I sent internet inquiries to over a dozen Honda dealers in the Chicago area and I was lucky enough to connect with Greg Soja THank You !!! More

I've always dreaded the thought of car shopping, and have had mixed experiences. Schaumburg Honda was a pleasant surprise. We were greeted in a very polie professional manner. When what I was looking for was had mixed experiences. Schaumburg Honda was a pleasant surprise. We were greeted in a very polie professional manner. When what I was looking for was unavailable(out of my price range) the salesman made helpful suggestions. I found a car I liked, test drove it, and negotiated a very fair price(I could not believe how fair!). Andre the salesman, his manager(I don't remember his name), and Matt in finance were terrific to work with; much more reasonable and friendly than people in auto sales are made out to be. When my new-used Civic wears out I'll go to Schaumburg Honda first! More

The service department has not correctly taken down my reasons for bringing in my car and have not been able to fix my car. When I arrive to pick it they claim it has been checked and verified to be fixe reasons for bringing in my car and have not been able to fix my car. When I arrive to pick it they claim it has been checked and verified to be fixed, but when I go to leave I see that they have not checked everything. There was a day when my car was dropped off at 1:30pm. I arrived at 9:00pm to pick it up and was told to wait for completion. At 10:00pm I inquired to the status to find out it had been completed but the mechanic did not submit the paperwork for the service advisor to let me know. Then the service advisor typed another ten minutes before I was given direction to go to another counter to get my keys! More

We had a very bad experience with this dealership. We initially got a quote from the sales person and we decided to do some comparative shopping. The quote was verified thrice both in person and over the initially got a quote from the sales person and we decided to do some comparative shopping. The quote was verified thrice both in person and over the phone. When we went to buy we were informed in a rude way that they would not be able to sell it to us with that quote. According to the sales manager the sales persons are not responsible for the quotes and we should have spoken to him before if we wanted to get a quote. I guess if you ever go looking for a car from this dealership also look for the sales manager. More