Scheidemantle Motors

Excellent Customer Service and Advocacy I took my 2012 Dodge Avenger to this dealership for a routine oil change. I did not purchase my vehicle from them but, decided to go to Scheidemantle I took my 2012 Dodge Avenger to this dealership for a routine oil change. I did not purchase my vehicle from them but, decided to go to Scheidemantle because it is closer to home than the dealer I purchased my vehicle from and I had encountered problems with the previous Dodge dealer regarding the headliner repeatedly falling out of my vehicle. The previous dealer had "repaired" the problem with the headliner once but, when we encountered the problem again, they implied that we were causing the problem and they stated that Chrysler had denied the claim to repair it again. While I was at the service department at Scheidemantle, I asked the technician, AJ, to look at the headliner. He did a very thorough examination of the headliner, took a lot of pictures which he sent to me (the previous dealer would not provide me the pictures they submitted with the claim). AJ stayed after the normal business hours to complete the examination of my car. He showed me where it appeared that the headliner had been creased when the previous dealer was installing it, probably due to them not removing the windshield to properly install it, but instead trying to cram the headliner in without removing the windshield. AJ spoke with his customer service manager who consulted with Chrysler. The Scheidemantle service staff were excellent. They went to bat for us with Chrysler and called me with the Chrysler representative present. Chrysler approved to cover the cost of the repiars in full. Scheidemantle had to obtain services from a specialty glass shop to remove and reinstall the windshield after the new headliner was properly installed. The glass shop verified that the windshield had not been removed by the previous dealer. The process was extensive and took awhile for the repair to be properly completed. During the entire time my car was being serviced Scheidemantle provided me with a complimentary loaner car. They were very accommodating to my work schedule and again stayed beyond their normal business hours for me to return the loaner car and pick my vehicle up. When I thanked them for their great service, they replied that they only hoped that they could keep my business for routine servicing. And they absolutely will get my business! I was treated with respect and consideration throughout my dealings with the Scheidemantle service staff, a big contrast to how I was treated by the original dealer. We have not had a problem with the headliner since! It was truly a pleasure to experience great customer service, advocacy, and high quality workmanship from this dealership. I am grateful for the experience and highly recommend them! More