I am one to usually not write reviews, however, I could not help myself after dealing with this company. I first dealt with this company on 07/08/16 and am posting this review on 07/13/16. As you may now tell I've had time to cool off, and still feel very disrespected. I would urge all looking into this dealership to look elsewhere.
First, Brian Cesario is a predatory financial manager within the company. I made contact with Brian after receiving an email that he could finance me with one of his lenders. He later contacted me about needed a co-signer due to me not wanting to put money down for a used car. However, he stated, "Do me a favor, and check out our NEW Ford Focus' on the lot. We have a great deal with a $1000 rebate, and can be used to your benefit of not needing a co-signer with no money down. I just have to run it buy my partner tomorrow. I assured him I was only interested in the car I originally contacted him about
In addition, I showed up to Schmit Bros Auto later that day and dealt with (Kerry) a senior sales rep within the company. He immediately stated I was VIP, and took me over and introduced me to Curt Miller and Tony Franklin. We get over there and he forgets my name. His colleagues chuckled and cracked a joke, as did I. So after that we go back to Kerry's desk, and he cannot find me in the system. I assured him who I all spoke with, and said I made an appointment to show up to take a test drive. He stated that the vehicle I drove an hour to test drive wasn't safety inspected at the moment. He said we can still take a look, but it couldn't be test driven. So I proceeded to take a look, and he even took me for a ride around the property. I was impressed with the hybrid, but still wanted to speak with Brian about financing the vehicle. Kerry said, "Put some money down, so that we can service it for you tomorrow." I said I would like to speak with Brian before I do anything. At this point in time we were at Kerry's desk, and I got up to leave. I thanked him, and he didn't make eye contact or give me a handshake. He did say, " Your Welcome".
Furthermore, I went on to KBB later that night, and researched the particular vehicle I was interested in (I should have done this from the start). KBB has really improved throughout the years, and I was able to look at the fair market range of this vehicle when buying from a dealership. The price range on KBB had about a $1,900 difference, low/high with the "Fair Value" being in the middle. The asking price was $653 above the fair value price.
Moreover, I contacted Kerry early the next morning about the HIGH pricing for what the vehicle is worth. He stated that he did not want to discuss prices with me, because Brian would assist me in negotiations. I then contacted Brian, and he tried giving me some BS excuse that it's a hybrid vehicle, and that two people were already lined up for the vehicle Monday. I assured him I was NO longer interested in doing business with the company.
Lastly, I did try making contact with Curt the Manager at the dealership. He NEVER returned my call, and frankly I don't care to have any further contact with anyone from Schmit Bros Auto.
Ultimately, I was wasn't surprised to see negative reviews on this company, but I was surprised to see continued disregard for customer service by management. If I owned this place I would surely be talking with a few of these individuals. They lost my business, and who knows how many others. Save yourself from dealing with such an unscrupulous company! They're so many other dealerships, and ones that will treat you the way you deserve!